Thanks for calling mobiles.co.uk... you may be in the queue for 1 hour!

Silk

Theyve just answered but its not going well :eek:

Silk

tylerjaffa wrote: »

Perhaps replying to e-mails within the 3 hours you specify would be helpful!! :mad:

They've admitted theyve got our email but not been able to reply to it yet :eek:

Silk

Mobiles.co.uk_company_representative wrote: »

There are currently a lot of calls queuing for the returns department, they're struggling at the moment and we're doing all we can to help.

What is it you're trying to do?

Regards,

We have a faulty phone that needs changing ....plus a few other issues which I will go into later.
I've been put on hold waiting for customer sevices now :eek:

Mobiles.co.uk_company_representative

I apologise, as I said we're doing literally everything we can to help to help that department out but when you have eg Sales or Order Processing staff working outside their normal department it does mean things move slightly slower as they have to check processes, ask questions etc instead of having that knowledge themselves.

I'll get the call queue message and on-site "time taken to reply" guidelines amended to reflect this.

Please accept my assurances that we will of course take our current backlog into account when dealing with returns timescales etc.

Regards,

Silk

63 mins now !:rolleyes:

Mobiles.co.uk_company_representative

Silk wrote: »

63 mins now !:rolleyes:

To be fair, we did answer within the hour.. And we use an 01923 number deliberately to reduce the costs of calling us, hopefully free/inclusive.

Regards,

Silk

Mobiles.co.uk_company_representative wrote: »

To be fair, we did answer within the hour.. And we use an 01923 number deliberately to reduce the costs of calling us, hopefully free/inclusive.

Regards,

Yes and they couldn't sort it and wouldn't put me through to a supervisor to sort it so am now still on hold for customer services :eek:
66 mins now :rolleyes:

Silk

Sorry ...recount 84 mins now :eek:

in.debt_2

I would like to say that I ordered a phone from Mobiles.co.uk on Friday afternoon, I rang them (and got the 'illness' message), was on hold for 15 minutes, made a change to the order late Friday afternoon, and it was still delivered first thing Saturday morning. I also emailed them on Friday afternoon and got a response within 2 hours.

In my experience, their customer service is excellent - they can hardly be held to blame if they've got lots of staff off with swine flu!

Silk

Guess you were one of the lucky ones in.debt
I'm still on hold :rolleyes: