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Cancelled online order arrived - Advice needed
We ordered a laptop online and then proceeded to cancel the order via live chat as found it cheaper somewhere else. The original order shows as cancelled and no money has been taken from the payment card, however this morning the item was delivered (we didn't know what it was so accepted the delivery). Online account still…
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Amazon wishlist in a different country
I didn't know where to post this one! there is a wishlist that I wish to buy something from, the trouble is the wishlist owner is in USA and I am in the UK? Anyone know how to do this, if I click on something to buy it thinks I want to send it to my address in the UK and therefore says its unavailable, its so annoying, the…
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MSE News: 'Virgin Red' loyalty scheme launches and you can earn points on shopping and switching
Virgin has today launched a new loyalty scheme called 'Virgin Red' that allows members to earn points on everything from spending at Boots and M&S to switching energy provider. Points can then be spent on Virgin products or at its partner retailers. Points can also be linked to Virgin's frequent flyer scheme... Read the…
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Completesavings
Hope right place to post. Iceland provides a link to this site. Has anyone experience of completesavings ?
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Fake website? huntersuksale.com
Do a Google search for Hunter wellies, and both hunterboots.com and huntersuksale.com are top hits. But one was created just a few weeks ago (according to Whois Lookup), is full of low-res images, poorly positioned text and logos, and there are is no address, phone number or chat. Also all items are in stock, which is even…
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Boost your Nectar Points Discussion Area
This thread is specifically to discuss ways to boost collecting and using your Nectar Points as discussed in the Loyalty Cards Article You can also join in a Loyalty Card article discussion plus discussions about boosting your Tesco Clubcard points , Boots Advantage Card points, and Airmiles. To discuss or ask a question…
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Nespresso subscription - stopping and starting
Does anyone have any experience of cancelling a Nespresso subscription after the end of the contractual term and then starting a new subscription? I'm thinking of doing this, in the hope that I'll be able to buy another Nespresso machine for £1, but I don't know whether Nespresso will allow this. Their terms and conditions…
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When do Aldi preorders go live?
Apologies if I've posted in the wrong board, but thought this might be as good a place as any. I've tried looking online but can't find a definitive answer, I'd like to know when preorders for Aldi go live. If I want to preorder a specialbuy that is on sale on 21st, when does the website get updated to preorder? I've seen…
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MSE News: Mastercard £14bn class action case returns to court next month - what it means for you
A landmark class action case against Mastercard, which if successful could see millions of UK consumers receive £100s each in damages, is set to return to court next month. It's the latest step in a case that has rolled on for almost five years... Read the full story: 'Mastercard £14bn class action case returns to court…
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One4All Card 🙄
Have been given one of these bl@@dy things 😣 Can anyone tell me how to use it on the M&S site's payment section please ? It doesn't get accepted into the system in the gift card section, it gets accepted in the usual card section, the number and CVV being accepted - then once clicked it gets a banner saying there's a…
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Faulty product caused damage - consumer rights
I recently purchased a monitor mount for my desk from a seller on Amazon, this product worked flawlessly for about 2 weeks before suddenly malfunctioning today, dropping down onto my desk and actually damaging one of my monitors which is now unusable. I have spoken to a customer service rep from amazon and he stated that I…
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Company in Italy only taking orders to the UK over £135
Hi. I'm trying to buy some leather online from a company in Italy that has by far the best prices. It would be £33 for the piece, with delivery taking it to £39 so as far as I'm aware I'd be below the £39 limit where I don't have to pay extra. When I try to pay the website tells me that "In compliance with the new Brexit…
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Non-delivery of item, do I contact Paypal or Credit Card?
Hi I ordered an item online from a small UK based company 2 weeks, I've used them before with no problems. This time around I received an automated email at the time of placing the order but absolutely nothing since (in the past they've contacted me within a day or two with an estimated delivery date), I've also sent them…
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MSE News: Boohoo buys Dorothy Perkins, Burton and Wallis - what it means for gift cards and returns
Online fashion retailer Boohoo has bought the Dorothy Perkins, Wallis and Burton brands from the Arcadia Group for £25.2 million. Here's what it means for shoppers' returns and gift card rights... Read the full story: 'Boohoo buys Dorothy Perkins, Burton and Wallis - what it means for gift cards and returns' Click reply…
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Very - Customer Feedback
Trustpilot give a balanced 50/50 of Very. What is your experience with them. Please.
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Brexit: Duty and Tariffs on goods from EU Retailers
I'm struggling to find any information on this and from my basic understanding from news reports there wouldn't be any additional tariffs or duty on items (except alcohol and tabacco) bought/imported from the EU. A clothing retailer (based in Italy) has started (from 1st January) to put an additional 12% on items of…
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EU resident buying from UK online
As you can see from my name we are flummoxed about buying from the UK online. I have not been able to find out what the extra charges might be. I went to a company that we use a lot and they will continue to deliver to France, but added customs duties and extra charges will apply on delivery- they use a courrier. Has…
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MSE News: Asos buys Topshop, Topman and Miss Selfridge - what it means for gift cards and returns
Online fashion retailer Asos has snapped up Arcadia's Topshop, Topman, Miss Selfridge, and HIIT brands and stock for £330 million - but its high street stores aren't included in the deal and will close for good. Here's what it means for shoppers, including your gift card and return rights... Read the full story: 'Asos buys…
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Nespresso subscription - what's the catch?
I've been looking at this for a couple of weeks, and can't work out what the catch is! I drink nespresso pods, I know there are cheaper alternatives available but I like their coffee (and didn't like a whole range of cheaper alternatives I tried) so I splash on the luxury. There is a subscription service they have started…
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Money Moral Dilemma: Should I return the 'free' sawhorse that arrived after I cancelled the order?
This week's MoneySaver who wants advice asks... I ordered a sawhorse from a well-known DIY retailer and it qualified for free next-day delivery. After two weeks it hadn't arrived, so I contacted the retailer which said it had problems with the courier and gave me a refund. I reordered it and collected the item from its…
Shopping deals that have ended live here. If you still want to discuss them this is the place
