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Poor customer service from LoveHolidays
Hi I wonder if anyone has had a similar issue and if they were able to get a satisfactory response My adult son and I booked a trip to New York in January 2026 . We booked a room option that said twin , double , queen room as there was no option showing a specific twin room. We immediately contacted LH to ask if they would…
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Topcashback via Trip advisor
I have booked an excursion in Norway through Tripdavisor via topcashback. In my TCB account it says it's pending (which it would be as it's not till Feb) but the cash back amount is £0.00. I have tried contacting both but they just refer me back to each other. Has anyone be successful in a TCB refund with Trip Advisor?
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Airline ceased trading therefore flights cancelled
Hi I have booked a trip to Iceland via Trip.com. I have been informed my flights have been cancelled from Iceland to Liverpool due to airline Play ceasing operation. Play was a icelandic company so i dont think will be covering in UK air rules Through Trip.com they have said I am not entitled to a refund. I have went onto…
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Ryanair and printed boarding passes
Can anyone tell me unequivocally whether they no longer allow customers to print boarding passes? This seems draconian (if typical). I have seen it stated that they are only stopping the facility for customers to ask THEM (Ryanair staff) to print boarding passes at the airport.
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Meals/drinks denied on last day of All inclusive Holiday!
We're just wondering how many forumites have experienced this?We recently went to Majorca for 7 nights all-inclusive with one of the major opperators. Flights were late in the afternoon (suited us because of only using 5 days holiday allowance), and by the time the transfer was complete it was almost midnight, no big deal…
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Ryanair Fully Mobile App QR Boarding Passes
Not sure it this has already been posted. Email from Ryanair to advise "going fully mobile app QR boarding passes from 12 Nov, PAPERLESS". Complaints from various older generation via AGE UK etc as not everyone has a Smartphone! At least it's pushed Ryanair to advise "check in on-line before arrival & a staff member at the…
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Travel Insurance - which policy in event of cancelation?
Hi, we are thinking of booking a cruise which is scheduled for March 2027. We normally get annual travel insurance. This booking will most probably be 2 policies ahead of our current one which will expire in the next 2 months. Now a lot can happen in that time eg things that could prevent you going so I was wondering in…
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Why do so many travel insurance products not cover competitions / racing?
I am trying to buy a travel insurance for my overseas trip(s), and nearly my trips are for sports competitions, including orienteering, swimming (including winter swimming), triathlon, etc. I entered the details into a price comparison website and started to check the details one by one, but most of them list racing under…
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Health Insurance for Visa to Croatia
My son is have a baby with his Croatian partner, and is applying for a visa to live out there. He tells me the visa requires proof of health insurance. Does anyone know where to get this type of insurance, would it be from a travel insurance provider or medical insurance provider, and are there sites anyone can recommend…
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Can you join a London-Amsterdam Eurostar in Brussels?
A relative in travelling London-Amsterdam on Eurostar and we want to join the same train in Brussels, but the train times make it look like it isn't possible. On 21 November, ES 9126 leaves London at 1104, arrives in Brussels at 1405 and arrives in Amsterdam at 1644. But there is no Brussels departure for Amsterdam between…
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Using Club Lloyds card in Spain.
Whenever I've gone to Spain I've always loaded a chase card up which gives you no fees with transactions plus the exchange rate is as good as your gonna get it. I've found out that I can actually use my Lloyds Card abroad now with no fees, I have the Club Lloyds card with no fees anymore but I don't know about the exchange…
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Annual vs single trip insurance
I have 4 trips booked for next year, 3 in Europe and one of them includes Vietnam. I went to get a quote from my usual insurance company as i get a discount for using them alot. With my declared medication conditions these were the quotes: Annual insurance (worldwide ex USA) costs me £98 Single trip (worldwide ex USA) just…
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Permission to travel
Apologies as this isn't money-saving but I can't get an answer from either Easyjet or the Edinburgh French Consulate. Just booked a last minute city break to Nice next week with my 16 year old daughter. My wife isn't coning as she has to work but I've read somewhere that I may be asked for a letter of permission from her…
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What happens if you have Holiday Insurance twice and need to claim?
Hi all Early in the year I took out an annual Holiday insurance policy with Zurich. Six months later, whilst booking a holiday on the website Booking.com I clicked the box to take out insurance (Axa) (forgetting that I already had an annual policy in place). Unfortunately, in August I slipped and broke a bone in my back. I…
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Thomas Cook Online - Have you used them in 2025?
My Canadian husband's parents have booked a 2 month holiday to Portugal to avoid the Canadian snow in February and March 2026. They have invited us to join them which we would like to, during half-term in February (I work in a school) and we have been looking at flights as they have booked a 2 bedroom apartment. But of…
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Downgrade of hotel
Wondering what peoples opinions are:- Received email from company stating hotel we have booked has been changed from a Platinum category to a Sun category. email states all facilities still the same - however it states we have access to 7 restaurants - when we booked it was 11 restaurants. Went to online chat with company.…
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Flight cancelled by airline one year ago and I have not received the refund yet
Hello expert:I booked a flight from Cancun to Madrid through Kiwi.com for the 5/Aug/22 but the flight was cancelled by the airline on the 17/Jun/23 with no explanation and Kiwi offered options not convenient i.e. higher price and different date. They say they will contact the airline (Wamos Air) to ask for a refund but…
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Whats going on with Booking.com?
I am a holiday let owner using Booking.com to advertise my property. I've just had an email from Booking.com stating they are going to perform 'maintenance' to their finance system next month and will not be paying out to property owners from 28th June to 24th July. This is a busy time of year, and we still have to pqy our…
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Holiday to South Africa 4 weeks, my annual travel insurance not valid for health due to blood tests
I'm 62 and have some pre existing health conditions which I paid extra for with annual travel insurance. I have been undergoing some blood tests but don't yet have a diagnosis so my insurance company says I am not covered for health including my pre existing conditions. I am due to go on Safari in South Africa alone on…
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Massive reduction in holiday price.
Booked a holiday on 15 March starting 4 July for 11days, price £3975pp. Offer was a reduction of £770pp. As of 30 May price reduced to £2383pp, a reduction of more than 40% on the price paid. At time of booking I had asked if the price would be further reduced. The response was that it was selling well and no further…
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