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Alert: trip.com refuses refund on cancelled Italo train tickets
I had train tickets booked from Milan to Venice, and from Venice to Verona on trip.com. Italo (Italian train operator) cancelled the whole line in August due to repairs. Not only trip.com didn't inform me of this, they also failed to refund me, sending me to Italo website. Resolver.com is absolutely useless, I just get…
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Child becoming adult between taking out travel insurance policy and actual date of holiday
We've booked a holiday for next year and I'm sorting out travel insurance ASAB as Martin recommends. One of our children has just turned 17, and so still shows up as a child when doing the online search for insurance deals. However the holiday is just over a year away, by which point they'll be over 18, and which means…
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Travel insurance claim
Hi I’m looking for advice please! We booked a holiday 2 years ago and had to cancel the week before as my stepson ended up in intensive care following emergency surgery and stoma bag i phoned tui who helped under the special circumstances team and they cancelled then rebooked for 3 weeks later. We spoke to my partners…
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Cruise with on board credit taken away
Has anybody had experience of their agreed on board credit being taken away once the confirmation has been signed and received. A new booking reference number has been issued and the agreed on board credit has now disappeared. Cruise company contacted and they say they are allowed to do this. It seems wrong to me as it was…
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easyJet cancellation over 14 days in advance
Hi, we had booked flights Belfast to Faro for December, we also had internal flights with another airline the following day to the Azores from Faro for a week. EJ sent an email cancelling the Belfast flight and offering a flight from Belfast via London the day before, coming back also a day early. As we would not have…
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Baggage left behind
I’ve been lucky to have countless overseas holidays over the years, predominantly problem free. However twice in the last 18 months I’ve had suitcases deliberately and knowingly left by airlines, just so that they could depart within their time slot. The compensation payable for delayed baggage is much less ( or not at…
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Medication abroad.
What's the situation regards taking medication abroad. Specifically France in case the country matters. I have prescription medication that I take on an as-&-when basis. Some times can be daily, some times months can pass without needing to take. One of these is tramadol. I mention that as this is the one that causes a…
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Annual policy- start date?
I know Martin's advice is to buy insurance as soon as you book - but if buying an annual policy, what does the start date need to be? If it's the first day of travel would I be covered if there was an issue before hand that would cause the trip to be cancelled etc?
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Need 60 day travel insurance - struggling!
Can anyone recommend please - everyone I’ve tried to get online quotes for come up with 30 or 45 days at the most? I am 70.
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Withdrawl of facilities on booked holiday
Hi all just looking to see what my rights are? I have booked a holiday for my whole family 7 adults and 3 infants to Mexico next September it is a group of 3 hotels where you can use all 3 hotels facilities I have now been informed they will be withdrawing the use of one of the hotels and facilities and cutting the…
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Tesco Clubcard Easyjet Holidays promo ; Loophole?
Tesco clubcard has a new partner, easyjet holidays As part of the launch promo, they are offering £100 of clubcard vouchers "back" if you book a holiday using clubcard vouchers Looking at the T&Cs, i can't see anything stopping someone from finding a holiday for say £120, using £60 worth of clubcard vouchers (doubled with…
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Money Moral Dilemma: Who should pay to change the holiday our neighbours encouraged us to book?
This week's MoneySaver who wants advice asks... Our neighbours mentioned that a local group were going on a river cruise and encouraged us to join them, so we booked it. Later, the trip organiser told us others in the group were adamant we shouldn't go because they don't know us. He asked us to either move or cancel our…
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Travel Insurance for August 2026
Hi there, I have booked a 2-week holiday (in the Dominican Republic) for August 2026 and most insurers will not even give me a quote for a trip that will take place more than a year ahead. The one that did quoted £350 for single trip cover. - I do not have a current policy as I have not travelled for a while. - I would…
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Booking issues! Loveholidays
We decided to book an all inclusive package holiday to Hurghada for 2025 summer holidays for 8 days. We found a deal on the companies website and called their call centre and gave them the reference. Unknown to us the reference related to 2026! The sales agent did not query or confirm at anytime our travel date in full…
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Buying a package holiday through Inteletravel
Has anyone ever booked a package today through Inteletravel? How was your experience? I know they are MLM and I've seen negative comments about working for them but I'm assuming that this wouldn't be an issue for its customers? I can't find much information on customers who've used this company to book. Thanks in advance
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Luton meet and greet
Dear Sir/Madam, I'm hoping to get some help and clarification. I have used the website comparetheairportparking.com and got car parking online/virtual for 2 occasions. One was 9th Aug till 10th Aug and the 2nd one, for the 22nd Aug till 29th Aug. I was informed on a couple occasions, when I arrived at the Luton airport…
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Avios points - BA Club
Hi, does anyone know a way of seeing where your avios points will take you on flights with the British Airways Club? Before it moved over to the BA Club you used to be able to go on a map and it would calculate where you could go with your points.
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Does travel insurance cover you if you choose 'pay later' accommodation?
Following on frommy previous post, I've chosen to buy flights and accommodation separately, as I can't find a package deal that has exactly what we want. Im therefore going to buy very extensive travel insurance. I just wondered if anyone has any experience of travel insurance covering you for accommodation thats 'pay…
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Booked cruise hol Aug 2027,paid deposit, but can't get travel ins. more than 18 months in advance
I've booked a flights and cruise holiday departing uk 15th Aug 2027 (visiting Japan and South Korea), paid £1900 deposit,but no travel insurance provider will allow me to book for a single trip 2 years in advance. The maximum is 18 months. What I'm wondering is whether I'm covered for the deposit amount if something…
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Buying a holiday online, then price goes up??
I purchased a holiday yesterday for 2 to Spain with Holiday Gems who work the same as On the Beach and Love Holidays. Today Holiday Gems phoned me to say the flights have gone up £28 each and that I needed to pay a further £56 for two people. Does that seem right because I paid the full balance of what the holiday was…
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7.8K comments
Most recent: Moved: Booking.com - accommodation not provided despite having paid £650 by MSE_Daniel
21 October at 10:48AM
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