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Expedia Hotel booking
Just arrived back from a 4-night stay in Tent Calvia, Magalluf. Booked with Expedia. Arrived to find the place was under construction, not ready. Easy enough to prove, we have pics and videos. There are also various reviews doing the rounds supporting our story. We didn't have the dough to book another so we stayed and…
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Easyjet Shocker
last week two hours after advertised take off time, all about to board and EJ cancelled the flight (to Germany from UK). This was pretty annoying, I was able to get home but my hotel in Hamburg and next days train ticket could not be cancelled. My German friends said that I am due 250 eur due to this as they an EU…
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No hotels.com customer service?
I have an issue with a booking I've made with hotels.com but I can't find any way to contact them either on the website or via the app, just a virtual agent that sends me round in a circle. There is a 'visit customer support' button on the app but it just goes to a series of articles
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Resolved
Bit of a complicated situation: My parents had 3 different timeshares with Seasons Resorts. My Mum died 10 years ago but I don't think anything was done to transfer it to the beneficiaries - myself and my 2 siblings. They had a 2x 16 year "keys" contracts which are all coming to an end. The one where you purchase and get…
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Easyjet Package Holiday illness
Hello, I need some advice please on a holiday abroad that went wrong. We purchased a holiday package through Easyjet. It was supposed to be a 5* resort in Turkey. Long story short: Two of my children got bad stomach pains, cramps, sickness and diarrhoea by day 2. My third who was 3 years old at the time, got Salmonella…
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Sewage and water problem at hotel
Hi Thankyou for letting me join the forum. My query is I’m not sure where we stand with a holiday booking. I’ve been in touch with Tui who have been no help at all. We are due to fly to Sorrento in a couple of weeks and I always check on trip advisor for any updates about the hotel we are staying at to get feedback and…
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Bedbugs in hotel
So a few weeks ago I was in Turkey on holiday with my family. On the last night, I felt itchy all night and could not sleep. Woke up in the morning to probably over 15 bites all over my body. My daughter was the same. Checked the beds and I could see a blood stain on each one. Also found a dead bed bug in my bed. We let…
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Travel insurance query
Hi, Got a policy with holiday extras bought about 10mths ago and we are due to fly in a couple of weeks. This week my wife had a mole removed and test results in 4 to 8 weeks. so we rang the travel insurance company to get advice and after speaking to the Underwriter they've said if we need to cancel before we fly we are…
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Package holiday - awful building work
Hi, we have just returned from Kenya. The holiday would have been fantastic, but for the building work going on. Rhe builders were there every single day from 7.am to at least 5.00pm for the while 2 weeks we were there. The noise at times was unbearable, and the dust so bad that the pool attendants put nasks on! There were…
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Holiday Insurance Claim
Hi everyone I’m after a bit of advice as I’ve never had to claim on holiday insurance before. I was meant to be travelling this Saturday with my mother on a hotel & flight package with British Airways. Unfortunately my mother has been hospitalised today and is being kept in so we have had no choice but to postpone the…
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Layover at Istanbul (IST) hotel transfers
Looking for a hotel for a one night layover and at Booking.com besides a couple of hotels it seems you have to book first and then find out how much the transfers cost to and from the airport. I've only tried 2 that are 4/5 miles from the airport and they've quoted 50/55 euros each way. I'm not sure how many to try as it…
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Hotel security deposit.
Have booked and paid for a hotel in France, but just noticed they require a £500 security deposit. How is best to pay this without worrying that they will charge it once I have left the country and have no way to dispute it? Thanks
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www.orbitcarhire.com
Hi, We usually book car hire directly with a provider. However for an upcoming trip there is such a disparity in prices, we are considering a middle man - orbitcarhire.com. They are about half the price for rental, versus going to the same provider directly. I have emailed the provider to ask if they will match the price…
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Lastminute.com say overbooked, hotel says untrue and plenty of space.
We've been in Marmaris for almost 3 weeks, and in 2 days time will change to a new hotel which we booked with Lastminute.com in March. Yesterday Lastminute sent a strange email saying we requested a change. So we went to the reception of our next hotel and spoke with the supervisor who said our booking was cancelled due to…
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Anyone used an eSIM to avoid high roaming charges
I was hoping to use O2 which includes free EU roaming; however, they provide no coverage at my home address despite their coverage chart showing "good 4G indoors" does anyone have experience of using an eSIM to provide cheaper roaming in Europe?
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Best esim for Thailand and Malaysia
Hi there, we're travelling from UK to Thailand and Malaysia for around 20 days in August. Can anyone recommend an esim or advise on other options to minimise roaming charges whilst we're there? I'm on a monthly contract with EE. Many thanks in advance!
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incorrect booking with lastminute.com
My husband decided to book with last minute.com, he searched for 28th of july-31st and booked one we would like for my 40th, when are kids are away with grandparents. When the booking confirmation came through it was for the 23rd of June. We tried talking to lastminute.com, only instant chat available, they would not help…
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MSE News: Five holiday booking scams to watch out for as £12 million a year lost to travel fraud
If you're booking your next holiday, watch out for fake deals, clone websites and bogus cancellations, as criminals are using a variety of sophisticated methods to trick holidaymakers out of their money. Read the full story: 'Warning: Five holiday booking scams to watch out for as £12 million a year lost to travel fraud'…
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Planmytour/ Youtravel.com hotel booking issue
Hi, I booked in February a holiday with flights, transfer and 5* AI hotel to Turkey through Planmytour for August. I paid by credit card. Recently, the hotel agent, Youtravel.com seem to be currently insolvent (rolling hotel cancellations up to 5th July). My booked hotel have no knowledge of my booking up to now. On…
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Fast track passport renewal - photo rejected
I applied for a passport renewal at the beginning of February but the application was withdrawn by mistake, an error HM Passport Office have admitted to making. This has now left me with no choice but to pay for a fast track passport. My appointment was today. I took a photo at a booth and on the online application form it…
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