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Surveillance by income protection insurer- I am being followed, I think
I've been receiving monthly payments under a group income protection policy for the last 10 years due to a long-term illness that means I cannot work. I'm pretty sure I've been followed when I leave my house over the last couple of weeks by the same guy. Talked it through with a couple of sensible people and they don't…
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Car Insurers RIghts
Can my car insurer refuse to allow me to see photos of my car taken by their approved recovery company. My car was affected by a fire at an airport whilst I was on holiday and I wasnt permitted access to it before it was removed for assessment.
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Insurance companies now want to go through EVERYTHING by AGAIN phone after purchasing to "Validate"?
This is just ridiculous. I went through Quidco Compare Van Insurance, which then went through VanInsurance.co.uk to be insured by Aviva. Upon entering all my details and making a one time annual payment I was then presented with an online promt that stated I had to phone 0330 041 9361 to confirm everything I had input over…
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How is CompareTheMarket allowed to send me an email like this?
Yet when I click ANY of the links on the email (as to whether I'm signed in with my account or not) this price or any of my details are NOT on their website and it makes me enter ALL of my details again, then the price is actually closer to £600. It states "Review and buy" but this quote does not exist.
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Separate flight and tour booking - are you covered if one is cancelled?
I have booked a group tour that does not include flights (they can book them for me but it's 3 times as much as booking myself). If I book the flights myself and the tour is cancelled (currently departure is not guaranteed), would my travel insurance refund me the cost of the flights? My policy is unclear on this and when…
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Car insurance claim and solicitors
Hi, about a year ago my car was parked in a car park when hit by another driver. We were not present but they came into the cafe and passed on their contact details for insurance claim. My insurer arranged the repairs as expected - I didn't pay out any costs directly for this. I heard nothing further but I have now been…
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Insurance invalid - Claim Car Hire and Letter
Hello, I will keep this short as possible. Almost two years ago: I hit the back of a car on the motorway The car I hit, hit the one in front of it (no visible damage) My insurer said I wasn’t covered because I was coming home from work (my bad, didn’t realize that was a thing) After a year a half I receive a bill for 11k.…
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Auto aid renew despite telling them not to
Just had a big surprise when Auto aid renewed this morning. Advised them last year by email. And again this year by email. In desperation cancelled today through the website but they are taking a £25 fee from cancellation. Customer service is awful. Bank said they will putthe payment into dispute. Anything else I can do ?
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No response from other parties insurance company after six months.
Six months ago I was hit from behind while stationary at a roundabout by a young lad driving far too fast for the conditions. It was dark and raining heavily and he ended up locking up and skidding into the back to me. Luckily the damage was fairly minor, but still required a couple of weeks in the repair centre for a…
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Car damaged by football at kid's football match
I am the Club Secretary of a grassroots football club (ages 7 to 15) Our car park is next to the pitches and has a large sign saying “All vehicles left at owner’s risk” A lady has emailed me photos of the damage to her car (small crack on rear window) after a wayward ball from a game hit her car. We have public liability…
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Critical Insurance ended months before diagnosis
I got critical health cover through work. In March 2023 I started diagnosis for a neurological condition. In January 2024, the company tupe'd me to an outsource company losing the benefits I had and I was told I can't carry on my cover. March 2024 the diagnosis of MND was confirmed. Obviously between Jan 2024 and March…
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Paying Excess on someone else's policy when they are at fault
Hi. We had a rouge builder who caused a huge amount of damage to our home. He was insured with NFU using a trade policy for liability. They have offered a settlement at only 10% of the actual damage caused. They are deducting from the settlement figure his excess payment ??, surely this cant be right. Does anyone know if…
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LV's defence of high prices
I called LV about my car insurance as the renewal was higher than other 5* companies for the same thing asking if they could lower the price to compete or I'd have to leave. Their agent told me "we can't, times are hard and we need to watch the pennies" . How good does that sound to the general public trying and often…
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Workplace private health insurance - stay in or opt out?
Can’t decide whether to opt out of workplace private health insurance.
Wondering if anyone has any opinion as to its merits, especially based on the
following? It’s Freedom Health Elite FWIW. Includes private GP and round
the clock phone consultations. Underwriting type: Medical history disregarded (great,
although the…
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Car Insurance after Pothole Damage
I’m at my wits end. About 6 weeks ago I hit a pothole doing less than 30 mph in a residential area on a dark and damp January evening. I thought nothing of it until a couple of days later I noticed one of my front tyres had deflated. I didn’t know at the time if there was any substantial damage to my car but as I was going…
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Car insurance Employer Indemnity Letter
I have taken out a car insurance policy with business use included with LV. It was taken out on the basis they would issue an Employer Indemnity letter indemnifying my employer from any claims arising when using the vehicle for work. Several LV staff did not understand what this is but when explained and referred to a…
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Car insurance compare sites
I am having a huge issue with the compare sites. I have used compare, money supermarket and top cashback compare and all are having the same problem. I input my no claims at 3yrs and all the quotes generated state 9+ years when I follow it through to the insurers site. I have made n brand new quotes and it's still doing…
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Auto renewal for Auto Aid
I was convinced I had changed the auto renew on my Auto Aid breakdown cover, but it renewed today (no renewal notification). Contacted them and asked for them to review but adament only could give a partial refund due to admin fee. Not sure if the 14 days cooling off period applies here. Appreciate £15 admin fee isnt the…
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Money for old rope, bandits and M&S Home Insurance
Have been with M&S who use Aviva for their insurance or at least thats who insurers via the M&S insurance … In any case and since Covid the policy has continually risen each renewal with last years renewal being the single largest increase (almost 25%) I ended up dropping the House contents and plumped for just the…
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Insuring Mum’s house - we own the property, she lives there rent free
Welcome some pointers on how to best insure a property which we own and my mum lives in rent-free. Building ours, contents hers. Couple of years ago, to help her out financially we bought her out, so it’s our name on the deeds, and she has lifetime occupancy free of charge. There is no mortgage on the property. As we get…
