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No standing charge?
Given that Ofgem have tried (and failed) to “simplify” tariffs, do you see a case to bring back zero standing charge tariffs, where the supplier recovers their costs purely from the energy sold? This could keep the price down for low users and make high users contribute more, incentivising the need to reduce usage.
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Octopus energy mistake 50000units not 5000
So much for award winning customer service , they have refused to call me or investigate my case , in short they made a mistake for years and took my Elec meeter reading as 4 digits me when it should have been 5 , now ive gone from £1000 in credit to £5000 in debt
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Is it a good idea to fix now before the October price cap?
Octopus have offered a fixed tariff for the next 12 months. Being able to predict what I'll pay is really important to me, especially in the current climate. Is it worth fixing now or should we wait until the price cap is dropped to see if the tariffs drop at all - or are they more likely to rise? Thank you.
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Please clarify LATE FEES applied at the moment by energy firms (ONLY pre-Warrant stage)
I was looking at articles from 2022 that gave me this overview about debt recovery fees charged by various energy companies, at default stage (I am specifically asking about PRE-ACTION stage only). This is what I found: EDF Energy can charge £10 for customers with an overdue balance of £50 or more that remains unpaid 28…
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EDF overcharging.
I have checked the summaries of my EDF bills. They have only paid me 5 of the 6 government refunds. They then added the refunds that they have sent me to my bills. I have been in contact with them for 3 weeks. They are now ignoring my emails. They quite openly reduced a refund of £388.71 which I was due, by £132 in respect…
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Communal Supply Issues
We own a flat in a block of six. There is a seventh electricity supply that services the security door, stairway lighting etc. As we don't live in the property we asked SSE to send a copy of the bill to our home address. Not everyone pays their share, but we discussed that with SSE and it was understood that we would only…
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Monthly direct debit regulation?
Are there any proposals to regulate the monthly direct debit amounts demanded by energy companies? If not, why are consumer champions like MSE not pushing for this? Excessive amounts are still being demanded by energy suppliers. The worst personal example of this came before the recent rise in energy prices, I was with…
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Regional charges.
Hi, why are standard charges so unfair. I'm in the North West and paying almost double on my electricity standard charge than a customer in London and more than customers in other parts of the country. Why are Ofgem allowing this?
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Octopus energy Fan Club
Hi, I've just heard about the Octopus Energy Fan Club tariff whereby customers living near on or offshore wind turbines get reduced electricity prices. Have you heard of it and is it worth it?
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Engineer error led to loss of heating
Hi, I have electric storage heaters and after the visit of an engineer to install a smart meter (which failed) I have been left with no heating. I have been in contact with my supplier who initially said it was nothing to do with them and only responded after a negative Trustpilot review. It has been over one month now…
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Sure we're being conned by British Gas
Received our gas bill and shocked to see £303 for a summer quarter! Queried with the company to be told that "Your account has been moved from the old system to the new system. All bills were re-audited on movement and you owe us an extra £125". I protested that the heating hasn't even been used this quarter, only one ring…
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Octopus proposed below attached plan can I go for it?
Octopus proposed below attached plan can I go for it?
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Difficulty with Electricity Tariff at Rented Workshop
Hi I'm renting a workshop on a farm and as a non-domestic property the electricity billing falls into the business category, even though I'm not using it for commercial purposes SSE currently have me on their variable rate tariff which is currently £1.60/day and 46p/unit, but in order to get a deal they say I need to…
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Future CH boiler purchase
We are just starting to think about replacing our CH boiler as parts seem to be getting harder to get off for our current one. Should we be considering a hydrogen compatible boiler when we come to replace it? KK
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Flight cancelled by airline one year ago and I have not received the refund yet
Hello expert:I booked a flight from Cancun to Madrid through Kiwi.com for the 5/Aug/22 but the flight was cancelled by the airline on the 17/Jun/23 with no explanation and Kiwi offered options not convenient i.e. higher price and different date. They say they will contact the airline (Wamos Air) to ask for a refund but…
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Whats going on with Booking.com?
I am a holiday let owner using Booking.com to advertise my property. I've just had an email from Booking.com stating they are going to perform 'maintenance' to their finance system next month and will not be paying out to property owners from 28th June to 24th July. This is a busy time of year, and we still have to pqy our…
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Holiday to South Africa 4 weeks, my annual travel insurance not valid for health due to blood tests
I'm 62 and have some pre existing health conditions which I paid extra for with annual travel insurance. I have been undergoing some blood tests but don't yet have a diagnosis so my insurance company says I am not covered for health including my pre existing conditions. I am due to go on Safari in South Africa alone on…
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Massive reduction in holiday price.
Booked a holiday on 15 March starting 4 July for 11days, price £3975pp. Offer was a reduction of £770pp. As of 30 May price reduced to £2383pp, a reduction of more than 40% on the price paid. At time of booking I had asked if the price would be further reduced. The response was that it was selling well and no further…
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FLIGHT MISBOOKING
We booked a flight with Norwegian Airways from Riga to London Gatwick via Stockholm in January paying Booking .comWhen we were due to fly we were told by Norwegian Airways that the Riga to Stockholm flight schedule had been amended in January and the flight booked did not exist.They said it was Booking.com's error and they…
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Overseas travel bank card for under 18's
My son is going to South Korea in July as part of the World Scout Jamboree. We're looking for a bank card he can use there that doesn't incur high or ideally any fees. Most we've looked at require the account holder to be over 18. Do you know any that may be compatible we can sign up to please?
