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Energy switch gone wrong
Where do I find out my rights and how do I find the name of a member of management when an energy switch has gone very wrong? My electricity is fine but the gas isn't. I switched energy suppliers on 8/9/21 my gas is still not with the new supplier. I've had lots and lots of issues also they have raised 3 erroneous…
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According to Sky news people are in debt to utilities…
How can this be when we have the hottest/driest summer since My supplier keeps advising me to increase my monthly direct debit because they have set a high figure to include possible annual bills - if I don’t pay the higher rate (because I am currently not using anywhere near that amount) they say I am in (future forecast)…
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Price Cap
Ofgem set the energy price cap so considering the energy companies are making so much profit, couldn't Ofgem not increase the price cap or the very least limit it to say 5% for the next two years? I understand that in some countries the government have stated that their energy companies cannot increase customers account by…
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Is this unhelpful practice by EDF allowed/legal
I was transferred to EDF from the unfortunately failed Zog for my gas supply. Having set up my account online with them I was initially a 'pay-as-you-go' billed monthly customer. I was then advised that I would get a cheaper tariff by switching to their direct debit system/rate, which is indeed a little cheaper than their…
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Bulb help please?
Hello- as a Bulb customer I have just increased my monthly payment to £80. I don’t understand as they don’t offer a fixed rate whether or not to leave and find a fixed rate with another company? I don’t understand is “fixed” better than “variable” and don’t quite understand the terminology “capped “. Very confused and…
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In debt to British Gas, pus increased DD
Hi worried about my energy direct debit, we live in a one bed bungalow, 4 rooms in total I pay £62 a month duel fuel it’s summer I’m now £274 in debt plus they are saying I need to pay £216 a month DD British Gas? I can’t aford this ? And my fixed rate is up in September and October I’m on a standard tariff any advice…
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Lowest standing charges?
My home is well-insulated and I can bear a little cold. Is there any provider with low standing charges so that I can save money by using less energy? (I pay for gas and electricity by monthly direct debit.)
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Help please with energy process…
Sorry for being a bit vague but I am sure Martin sent out a communiqué which detailed the way to deal with energy companies and it ultimately needed with the ombudsman…it talked a lot about the energy company being expected to reply to the customer within 28 days and went on to detail the cost to the energy company (£500 I…
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Smart meter readings don’t always tally with billed amount
Hi. We have noticed that our smart meter readings don’t always tally with our billed amount. For instance our July monthly bill for gas and electric with Octopus according to the Smet2 should be around £110, plus VAT. When the bill came through it was £164, a 30%+ difference. We believe the tariff cost is up to date. We…
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N24 notice of dispersal
I do not quite understand this notice of dispersal. Upon the Claimant having already obtained Judgment for an amount to be decided by the Court'
IT IS ORDERED THAT
1. Claimant give the Defendant standard disclosure of documents in respect of the claim for loss and damage by the
supply of copies supported by list by 4.00…
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EON Next has refused to give my refund form my final bill after Symbio collapsed-what should I do?
I finally received my final bill from symbio administrator on
the April 11th 2022 previous one was 5th
October 2021 which has an estimated reading even though I have been
on a smart meter since May 2021 although symbio never took a reading
from it.The amount I am owed is £197.56 which is a lot of money. I have called and…
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What action's being taken to improve the energy market and when might we see real progress on that?
I see Martin recently met with people to discuss radically improving the energy market. Do we know more about what they're working to improve and when we might see some real progress with that?
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1 bedroom new build - payment options
I'll be moving into a 1 bedroom new build on my own in about 2-3 weeks. I haven't looked into energy bills as I'm so confused. I'm not sure whether paying direct debit (risking a high payment due to lack of history for the homes / not knowing my usage) or whether paying monthly/as my bills arrive is the better option? I…
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Typical household - typical bill - what does this meaningless gibberish actually mean?
The headlines are indeed hideous - are frequent and serve only to worry people. So what exactly is a typical bill?
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Moving out - need advise on energy
My partner and I have been living with his parents whilst waiting on our house completion. We now have a date and need to know the best thing to do about who or where to go to to get the best possible deal on our electric and gas, some comparison sites aren’t working as it states there is no deals and you should stick with…
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Electricity and Gas Standing Charges
I know the unit price of my electricity and gas are rising, but why has my standing charge gone up by over 100%
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Fixing and Cooling Off periods
So I've read a few messages about people thinking about fixing now before the cap is announced, and then if it's not so bad they can back out of their fixed rate and revert to SVR or similar as they are within a "cooling off period" The cap date is 26/8 ( for October I believe ) - if I want to use a cooling off period is…
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Should I fix?
Current contract, expiring 17/8 Electricity usage 2,312kWhElectricity unit rate 18.90p per kWhElectricity standing charge 21.67p per dayGas usage 5,929kWhGas unit rate 3.46p per kWhGas standing charge 26.33p per day Fixed offer EON Next Online v18 Electricity Daily standing charge 32.14pUnit rate 54.40p per kWhAssumed…
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Prepaid electricity
Hi, Does purchasing pre-paid electricity protect you against price rises? I am considering purchasing 6 months of electricity using the meter key but I will only do that if my electricity rates do not increase in October. Prior to the last major price rise the meter tariffs remained the same until I purchased electricity…
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Expensive to remove supply to detached garage?
I have a separate electricity supply and smart meter to a detached garage I don't currently use any electricity but the standing charge is now very high I would like to move to no standing charge or remove the supply but this will be expensive.