BETA

Ask An Expert: ENERGY

This event is now over. Thanks for your questions. Experts MSE Andrew & MSE Clare have finished posting replies to many of them

Please note: our experts DO NOT offer personal financial advice. Heed the MSE Forum rules and keep it clean, kind & MoneySaving.

Communal Supply Issues

We own a flat in a block of six. There is a seventh electricity supply that services the security door, stairway lighting etc. As we don't live in the property we asked SSE to send a copy of the bill to our home address. 

Not everyone pays their share, but we discussed that with SSE and it was understood that we would only pay 1/6 of the bill. 

Since OVO have taken over they have decided that we are "financially responsible" for the entire bill. They are refusing to justify that other than by saying SSE told them we were. They are also refusing to even send a copy of the bill to the other properties.

Could you please give us a sense check there. Also we presume the ombudsman is our next port of call, would be great if you could confirm or give any other guidance.
1
1 votes

Ask An Expert: Question · Last Updated

Comments

  • 400ixl
    400ixl Posts: 2,777 Forumite
    First Anniversary First Post Name Dropper
    Who engaged OVO to take over from SSE?

    Are these leasehold flats, and if so, who is the lease holder?
  • 400ixl said:
    Who engaged OVO to take over from SSE?

    Are these leasehold flats, and if so, who is the lease holder?
    Noone engaged OVO. They took over SSE's business.

    This is in Scotland so leasehold isn't a thing. Each of the flats is owned separately.
Meet your Ambassadors

Categories

  • All Categories
  • 343.1K Banking & Borrowing
  • 250.1K Reduce Debt & Boost Income
  • 449.6K Spending & Discounts
  • 235.2K Work, Benefits & Business
  • 607.8K Mortgages, Homes & Bills
  • 173K Life & Family
  • 247.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards