BETA

Ask An Expert: ENERGY

This event is now over. Thanks for your questions. Experts MSE Andrew & MSE Clare have finished posting replies to many of them

Please note: our experts DO NOT offer personal financial advice. Heed the MSE Forum rules and keep it clean, kind & MoneySaving.

EDF overcharging.

I have checked the summaries of my EDF bills.
They have only paid me 5 of the 6 government refunds.
They then added the refunds that they have sent me to my bills.
I have been in contact with them for 3 weeks.
They are now ignoring my emails.
They quite openly reduced a refund of £388.71 which I was due, by £132 in respect of the 2 x £66 refunds that they sent me in Oct/Nov last year.
They didnt send me the Dec refund of £67.
They then, quite openly added the £201 Jan to March refunds to the following bill, making a £136 debit into a £337 debit.
I surely cant be the only person affected by this?
1
1 votes

Ask An Expert: Question · Last Updated

Comments

Meet your Ambassadors

Categories

  • All Categories
  • 343.1K Banking & Borrowing
  • 250.1K Reduce Debt & Boost Income
  • 449.7K Spending & Discounts
  • 235.2K Work, Benefits & Business
  • 607.8K Mortgages, Homes & Bills
  • 173K Life & Family
  • 247.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards