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Octopus energy mistake 50000units not 5000

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So much for award winning customer service , they have refused to call me or investigate my case , in short they made a mistake for years and took my Elec meeter reading as 4 digits me when it should have been 5 , now ive gone from £1000 in credit to £5000 in debt 
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  • V3cash
    V3cash Posts: 295 Forumite
    Eighth Anniversary 100 Posts Name Dropper Photogenic
    that’s terrible, have you emailed them?
    you can always go to Ombudsman if you don’t get any resolution 


    Barclaycard £5800 (0%) ends April 26.
    2025-26 MFW Target #68 £13,500
    £378.07 left OP 10% allowance left
    Mortgage  free Aim July 2027.
    July 25 £57,000, £56950
    August 25 £56,400

    house improvement/emergency budget/holiday fund needs topping up.

  • Futterfly
    Futterfly Posts: 5 Forumite
    Third Anniversary First Post
    I’m having the similar problem and have had the same problems in the past with other utility companies. it seem it a practice some energy companies are using to scam..I recently was told I was £600 in debit as I complained about the estimated readings when I do send in actual readings. I’ve looked over past years of bills and noticed this had been going on for a while. I couldn’t understand why my bill was so high when I’m hardly using much energy. I stupidly paid as I was getting threatening letters for disconnection. They said they can only go back one year . That’s totally not fair. Now I refused to pay anymore until  sorted. 
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