Octopus energy mistake 50000units not 5000

scam_buster_001

So much for award winning customer service , they have refused to call me or investigate my case , in short they made a mistake for years and took my Elec meeter reading as 4 digits me when it should have been 5 , now ive gone from £1000 in credit to £5000 in debt 

V3cash

that’s terrible, have you emailed them?
you can always go to Ombudsman if you don’t get any resolution 

Futterfly

I’m having the similar problem and have had the same problems in the past with other utility companies. it seem it a practice some energy companies are using to scam..I recently was told I was £600 in debit as I complained about the estimated readings when I do send in actual readings. I’ve looked over past years of bills and noticed this had been going on for a while. I couldn’t understand why my bill was so high when I’m hardly using much energy. I stupidly paid as I was getting threatening letters for disconnection. They said they can only go back one year . That’s totally not fair. Now I refused to pay anymore until  sorted. 

MSE_Stephen

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