BETA

Ask An Expert: ENERGY

This event is now over. Thanks for your questions. Experts MSE Andrew & MSE Clare have finished posting replies to many of them

Please note: our experts DO NOT offer personal financial advice. Heed the MSE Forum rules and keep it clean, kind & MoneySaving.

Flight cancelled by airline one year ago and I have not received the refund yet

SRomeroD
SRomeroD Posts: 1 Newbie
edited 25 September 2023 at 4:06PM in Ask An Expert: Archive
Hello expert:
I booked a flight from Cancun to Madrid through Kiwi.com for the 5/Aug/22 but the flight was cancelled by the airline on the 17/Jun/23 with no explanation and Kiwi offered options not convenient i.e. higher price and different date. They say they will contact the airline (Wamos Air) to ask for a refund but this has been going since the 17/Jun/23 and still no response from the airline or Kiwi. What options do I have?
Cheers!
Saul Romero
1
1 votes

Ask An Expert: Question · Last Updated

Comments

  • I am in the same situation. I am pestering thier helpdesk and as a last resort you could contact the airline direactly if you have the pnr or e ticker reservation numbers to see if a claim has been made. Resolver is also a good service to support you.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.1K Banking & Borrowing
  • 252.7K Reduce Debt & Boost Income
  • 453.1K Spending & Discounts
  • 243K Work, Benefits & Business
  • 597.4K Mortgages, Homes & Bills
  • 176.5K Life & Family
  • 256K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.