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Flight cancelled by airline one year ago and I have not received the refund yet

SRomeroD Forumite Posts: 1 Newbie
edited 25 September at 4:06PM in Ask An Expert: Archive
Hello expert:
I booked a flight from Cancun to Madrid through for the 5/Aug/22 but the flight was cancelled by the airline on the 17/Jun/23 with no explanation and Kiwi offered options not convenient i.e. higher price and different date. They say they will contact the airline (Wamos Air) to ask for a refund but this has been going since the 17/Jun/23 and still no response from the airline or Kiwi. What options do I have?
Saul Romero
1 votes

Ask An Expert: Question · Last Updated


  • RogtheDodge1976
    RogtheDodge1976 Forumite Posts: 1
    First Post
    I am in the same situation. I am pestering thier helpdesk and as a last resort you could contact the airline direactly if you have the pnr or e ticker reservation numbers to see if a claim has been made. Resolver is also a good service to support you.
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