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Praise, vent & warnings

Archives for February 2022

Groupon - Antivirus Purchase
Hi I bought software from Groupon in February 2022 and was advised that the voucher code provided had already been activated a month earlier. Groupon advised to go to the merchant. The merchant advised me that it had been activated and being used from a totally different email i.e. NOT mine and the issue needs to be…
Just Eat account credit
Hi I don't know wherecthis post fits, but this seems like a good place. I just found quite a bit of money behind Just Eat's couch. Sometimes Just Eat applies account credit rather than refund to your card. I just got such account credit applied, but realised it wasn't being used when I placed orders. I read the terms as…
Amazon delivery before dispatch
I ordered some items from Amazon on 22nd Feb with an expected delivery date of 26th FebYesterday - I received a notification that my order had been delivered on 19th FebI sent a query to the vendor who cancelled my order and made a refundI have had a on-line chat with Amazon who told me to reorder but to keeep the original…
Oak Furnitureland - Is anyone actually getting their orders?
I did a quick search and couldn't see any recent posts on this issue but please feel free to merge/ re-direct if I've missed something. I ordered a mirror from OFL back in early January and despite receiving recent texts to say it would be delivered yesterday, I had another one on the day to say there are delays. I looked…
Ambassador Theatre Group (ATG) Praise
Basically, I was meant to be going down to Wimbledon to watch a show last weekend (and do other stuff in London). But Storm Eunice put paid to that, as all the trains were cancelled. Thankfully the Hotel and Warner Bros. Studio Tour I booked were fairly easy to reschedule. But I was reading ATG terms on their page, and it…
Modern washing machines
My last 3 machines have all been rubbish. I know everyone is obsessed with saving the environment but these modern washing machines are not helping. They use so little water, it’s almost like dry-cleaning. I’ve had clothes in the middle of the load not even get wet and they aren’t rinsed properly. They just dampen the…
Boots advantage card - bonus points
I’ve had an advantage card for years - but noticed on my last order that I didn’t get quite the points I was expecting. Having looked closer at the terms and conditions I’ve received the right amount - but it could do with being a bit clearer. In the past I’m really sure I would get X bonus points for spending Y pounds -…
OAP
I notice in the States most restaurants offer discount to seniors on there food,dont see many doing this in the UK. If you know of any please tell us old sods and we can gladly spend our money there. Ill start with Cherry Lane garden centers,OAO breakfast £4.99.
Forum ID hack attempt
Yesterday I signed up to the MSE Forum to enable me to post a comment on energy costs. Today I had two attempts to get me to authorise access to a Twitter account using the ID name I had used for the MSE Forum. Fortunately I don't use this ID for anything else so the Twitter account doesn't exist but worth noting that one…
Tesco Clubcard Prices & Scan As You Shop - Software Bug Impacting Prices?
I just wanted to flag a problem I experienced at Tesco on 18-Feb-2022 when using Scan as you Shop, with Tesco Clubcard & Prices, resulting in an increased bill problem. * It was a fairly small shopping trip, just topping up some items, scanning as I went along. * Using the Scan as you Shop hand-set, you can see the running…
Very Complaint Letter
Wrote a letter of complaint to Very four weeks ago, is it normal to take so long to reply?
Help! Been wrongly accused of scratching someone's car
Hello can anyone offer any advice? I returned to my parked car today to an aggressive, threatening and anonymous note: 'I have photo evidence, Shittest parker I've ever seen and you've scratched my car with your bashed up door. Txat! I have your reg and I'll be reporting you to my insurance and police for damage!' The…
Hermes delivery
My parcel was accepted at the drop off shop. The online tracking says the parcel is on it's way to be delivered but this has not changed for 5 days. The online bot says it is on it's way back to me. But I can't ask why or when. I have tried calling then but my tracking number will not be accepted. I do not know what to do…
Sainsburys Valentine Day Meal problem
I ordered their £15 for a Valentines Day meal on line. I ordered from the list and fortunately noted the reduced price that showed on my order. When I got the receipt for the delivery I discovered I had been charged the full price for the items - an extra £6.70! I rang Sainsburys Customer Service and was told that because…
Paypal Resolution
It worked for me. Claimed for non-delivery of a parcel where Yodel insisted, several times, that they delivered but did not. Paypal resolved.
Amazon Returns not Returning!
I sent an item back to Amazon and once I dropped it off at the shop, I received a refund within hours, A month later got a reminder to send the item back, even though I had done. A week later, they took the money from my account again for the goods that I returned! On speaking to to them they apologised and said it was…
Amazon Subscribe & Save - payment taken early and with no notification.
My first repeated order with this service is due in 2 weeks, but I discovered today that Amazon have already taken payment for it, without sending me any notification. They say they send an email before each order goes out; I assumed this would be in advance of the payment (and also that the payment would be closer to the…
Noldone - scam? Beware.
I've said this to my husband so many times: if it looks too good to be true, it probably is, and now it's my turn to feel like a fool. I was looking for a small garden storage shed to replace a dilapidated one; found one which I thought would be perfect, with the added bonus of it being at least half the price of similar…
What is happening
I'm not after advice, judgement or anything but I wanted to vent. Earlier today I was seriously assaulted unprovoked by someone whom was riding e-scooter down the pavement. He whacked into my arm deliberately then followed me unknown to myself half a mile before assaulting me and me ending up seriously injured on the…
Driving License address
Our daughter recently had her handbag snatched in the street by a cyclist and when helping her sort out the card notifications etc we realised that her address is also in her wallet on her Driving License. This left her having to change locks as well. It occurs to us how much of a security risk this is having the address…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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