Very Complaint Letter

November2

Wrote a letter of complaint to Very four weeks ago, is it normal to take so long to reply?  

[Deleted User]

It's variable.

You may want to resend it, checking you had the right address.

cx6

Whereas it may take them longer than 4 weeks to investigate I would have though an acknowledgement of the complaint should be provided quicker than this

Do you have a copy of their complaints procedure?

Also I believe they have an online form to fill in for complaints?

My feeling is that you will be lucky to get anywhere but you never know. I would personally never use them

November2

Thanks for replies.  It was a complaint about delivery I think the online form is for credit complaints.  I wrote to the address given on Very's site under 'complaints'.  Will give it another week then follow up with another letter.  
I'm sure I used to email them if I had a problem/query but the only email address I could find was incorrect

jon81uk

Why not follow up by phone?

Bucksnaturetog

Can I ask what your issue was as I am having horrendous issues trying to get Very to understand the issue I have with one of their offers that they haven't honoured?