Very Complaint Letter

Wrote a letter of complaint to Very four weeks ago, is it normal to take so long to reply?  

Comments

  • It's variable.

    You may want to resend it, checking you had the right address.
  • cx6
    cx6 Posts: 1,176
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    Whereas it may take them longer than 4 weeks to investigate I would have though an acknowledgement of the complaint should be provided quicker than this

    Do you have a copy of their complaints procedure?

    Also I believe they have an online form to fill in for complaints?

    My feeling is that you will be lucky to get anywhere but you never know. I would personally never use them
  • November2
    November2 Posts: 1,101
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    Thanks for replies.  It was a complaint about delivery I think the online form is for credit complaints.  I wrote to the address given on Very's site under 'complaints'.  Will give it another week then follow up with another letter.  
    I'm sure I used to email them if I had a problem/query but the only email address I could find was incorrect
  • jon81uk
    jon81uk Posts: 3,749
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    Why not follow up by phone?
  • Can I ask what your issue was as I am having horrendous issues trying to get Very to understand the issue I have with one of their offers that they haven't honoured?
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