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Praise, vent & warnings

Archives for August 2012

Home Learning College - NOT RECOMMENDED!
I wanted to do an entry-level accounting course, something totest the waters. I decided on the AAT level 1 course and after at my optionsHome Learning College appeared to offer the most suitable format. The problems started immediately. After checking somedetails, with HLC and AAT, I was told that I would be able to book…
KGB Discounts - BEWARE
Having just had my first (and now only) experience of buying a service supposedly heavily discounted by KGB Deals I should warn anyone considering the same that they are trying to evade their legal obligations. I purchased a cosmetic procedure supposedly at an 88% discount but when I went to the service provider the price…
Praise Lloyds Tsb
Hi all Recently i sent some money by faster payment to a family memebr. All went through ok and i didnt notice anything odd. On checking online banking a week later, i noticed that 2 payments had been sent to said family memeber instead on the 1. Rang up lloyds tsb, explained the situation and they said that the money will…
B&Q Club, Privacy issue
I joined the B&Q club on Saturday but like most people I don't read all the T&C. I have since become aware that my personal details may be passed on to 3rd parties for marketing. This info is buried under the T&C terms and then under "Privacy", there is no tick box to opt in or out. OK, so I tried to change them online by…
Nationwide
Two vents: 1. Went on holiday. Advised Nationwide I would be using my credit card abroad. Despite telling them this, after a few days, they helpfully block it so I could no longer use it. A couple of weeks later however they allow someone to run up £100+ of mobile phone top ups and £200+ i-Tunes on this card without…
Praise for Jones the bootmaker and interlink
My wife ordered some shoes from Jones the Bootmaker web site, delivery via interlink express. Excellent communications and a promised delivery for 3 days time when a signature would be expected or arrange a different day or somewhere to leave it. We could track the progress of the order and on the delivery day there was a…
Praise : Chain Reaction Cycles!
Been buying a fair amount of bits and pieces off Chain Reaction Cycles over the past month or so, all deliveries turning up quickly and a couple of returns processed quickly without cost. The other day I placed an order, it dispatched the following day, I got a dispatch note in the afternoon, evening browse of the site…
grease on railings.
hi all. at a bus stop near where i live a local householder has smeared grease all over the railings to stop people from leaning on them. on monday my partner was waiting for a bus at the stop when she leaned on them and got this grease all down the back of her top:( my question is, is the householder allowed to do this?
A helpful self check-out assistant!
This is not really a post about anything, just a nice comment to the checkout assistant in Sainsbury's Camden Town. I was at the self-checkout and my shopping wasw £2.09, unforunately not realising I didn't have enough money I put in £2.02 and was left with 7p to pay. I called her over and explained the situation, said how…
ASOS-Superb
I ordered a pair of leggings a few weeks ago but they came apart at the seams after wearing them twice. I contacted ASOS yesterday and a new pair arrived this morning. Great! :j
FRAUD: www.silverjewellerysonlineshops.co.uk
My other half just picked up some stuff from them as gifts. Their web site states that they're genuine, and they're not. All knock-offs and not at knock-off prices. The stuff we received was a) partially incorrect and b) crap. Damaged, badly made and obviously sub-standard. There is no indication of where they are located…
Original Source Lime Shower Gel - new horrible formula
Has anyone noticed the new formula of Original Source Lime Shower Gel? I've been using it for years as it had a nice strong zingy lime smell, and felt like a real quality product, but back in March I bought several bottles during a price promotion and found that most of the bottles smelt really horrible - reminded me of…
Smartfonestore.com
Well to say I was dubious was an understatement, but in for a penny... So I ordered a Samsung Galaxy S3 in Grade A condition... What did they send me? ...... A Samsung Galaxy S3 in Grade A condition. Absolutely perfect. Before I ordered I called them to make sure I was getting through to a real company rather that just…
Ticketmaster & Paralympic tickets
I am so upset - I was desperate to see Wheelchair Basketball at the Paralympics and originally put in for them in the first round of ticketing and didn't get anything, but some came up for sale on Thursday afternoon and after sitting waiting for the rotten website to tell if I had managed to buy them or not I was thrilled…
MopneySupermarket.com et al
When I got an online quotation from moneysupermarket.com for house insurance I received two calls from insurance companies within five minutes, offering to sell me insurance. I looked at my MoneySupermarket.com account but there was no option to remove myself from any marketing calls/emails/texts. I rang…
Otels.com
Quite annoyed at Otels.com. Tried to book a hotel last night, for San Francisco next year, found the one I wanted , and then found that using a facebook promotion with Otels.com I could get the room I wanted for almost £100 cheaper than their competitors. Now this morning I have received an email saying my booking was…
Amazon complaint
I opened a sellers account and sold the movie and cd from my own collection and when I upgraded my camera two weeks ago I listed my old one on amazon and amazon put my account under review and they owe me £550 for camera + lens collection I sold. Legally I wonder where I stand "I am angry and upset" I owe that £550 to my…
Great Service from Dell, shame about Currys!
I bought a Dell laptop from Curry's which was ex-display but they didn't give me a discount just some backup discs which I could have made myself and claimed they were worth £35. I expected my laptop to be in perfect working order (obvs I was being a bit naive). I found out a few months later that the battery wasn't…
EBay, Jean Patrique & others - P & P and other charges
Beware of firms online, like Jean Patrique (JP), which charge extortionate amounts for packing and postage and other items such as insurance. The latest offer I have received from JP is a stainless steel knife set supposedly worth £29.99, for £2.99 plus £9.99! for p & p and insurance. The trick here is that if you decide…
Expedia Secret Deal - Not Much of a Deal
I decided to treat the family to a night in London was we are going to see an evening performance of Shrek. I tried the usual sites, but thought I would try a secret deal boasting - Deep discounts on quality hotels, and 4* hotel in Marble Arch/Bloomsbury area. Paid the deal and got Holiday Inn Kings Cross, and it was only…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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