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Praise, vent & warnings

Archives for August 2012

ParcelMonkey - Be Warned!!
i have recently used parcelmonkey for both collection and delivery, i paid insurance for a parcel i had collected from an ebay seller as the items were worth over £400 and fragile - this insurance it turns out is worthless as, unless you report any damage within 24 hours they refuse to payout! my son was on vacation and…
Pushchairs in small spaces
What is it with some women and their pushchairs? I was looking around our local BHF shop today, its a very small space and it is always packed with stuff. In comes the mother with pushchair, three kids on foot and not forgetting the obligatory Iceland bags hanging off the pram. She then proceeds to barge her way through…
Love those shoes- refuse to refund me?
Hi all, sorry for the long post but looking for some advise regarding this refund. I purchased a pair of scholl shoes from 'Love those shoes' as they are specific shoes for athritis, and cost me £53. After wearing the shoes once they broke- i emailed the company who requested that i return them. I did so and they agreed…
Debenhams online - very poor customer service
Returned two items over two months ago and have had to make numerous phone calls to get the refund - still do not have it although they have received the parcel back. OH spoke to THE most obnoxious pratt today who claimed to be a manager but would not let her get a word in edgeways and talked over her the whole time.…
Argos Delivery Nightmare..!!!
Having recently moved house we ordered new beds for all the family, 2 kids and us, All in all 3 beds, We were told when we ordered that delivery time would be 5 weeks, and we thought that after we'd moved in that would only be 2 weeks to wait. No problems so far. The beds are due to be delivered tomorrow morning, but I…
Orange - Praise
Just had to write a quick praise thread for Orange Mobile: My Samsung Galaxy S2 developed a fault with the power button on Saturday night and as a result it was impossible to turn the screen off and it would also intermittently reset itself. Phoned Orange CS on Sunday at 8.30 am who offered a replacement phone to be…
Zat zat cashback
Be Warned!!. I took out an LV life insurance policy through this cashback site in January. I paid all the premiums as required, there was a note on the site that I would have to wait for up to 120 days to receive the cash back. At the end of this time, nothing received, when I looked at the website, I found the cashback…
Screwfix
Not a rant really but it struck me as funny. Went into a Screwfix depot today to purchase a pressure washer. I duly filled out the order form, much like the ones in Argos, and took it to the counter. The first questions I was asked was for my postcode, then my name. I questioned why she needed this and she replied that it…
Brantano - money grabbing b******s!!
Had a really annoying visit to Brantano today. Annoyance 1: though they specialise in shoes, they do not stock half sizes - thus presumably losing 50% of their potential customer base. Annoyance 2: when I asked an 'assistant' whether a 'D' fitting was a wide fitting, she just said that she didn't know and made no attempt…
Eon - the final insult!
I have been with E-On for several years now, but have finally closed my account with them. The final statement tells me to call to finalise the account - yet the recorded message is telling me to call back "during their normal office hours" - 8am to 8pm. Unless I'm very much mistaken, that means there is still another hour…
Scam - received lux touch of europe shower cap not Converse shoes as ordered!
Need to warn all about the latest scam! Ordered a pair of Converse shoes for darling daughter on line (£36.20 inc of delivery) with next day delivery Paid via paypal and money left account (and confirmed by Paypal) immediately BUT I did not receive a confirmation order from "shoes 365 buy". I sent 22 emails over the next…
parcel carriers
can anyone recommend a uk parcel carrier to ship 1 box 12kg, 1.2m long by 0.4m wide by 0.55m high. Cheers
Sainsburys Grocery Delivery - Online
Just thought it was time to post a review on Sainsburys grocery delivery service - having used them now for the past 2 months. Brief backstory - I have used Asda and Tescos before - both were terrible with not having items, making poor changes and the delivery drivers generally being sullen and grouchy. Sainsburys, on the…
Vent! SCS Unethical Selling
Just thought I'd vent about this one it seems so wrong.... My husband and I are in need of a new sofa so went to SCS to get one on the 4yrs interest free credit deal. I explained at the time that we had past credit issues dating back to 2008 that may not have cleared yet and that I wasn't sure we'd get credit. Needless to…
Customer Surveys ? Myth for the Masses ?
Do they even excist ? You know the ones , " We have conducted an extensive customer survey ...... blah blah " which showed the majority of our customers wanted a reduction of the amount of staff able to deal with .....blah blah ! Example ............. We travel with P&O Ferries on a regular basis to Belguim and Holland to…
You've got to laugh at these phishing scammers
Just got a phishing email purportedly from my bank telling me I had multiple suspicious login attempts on my account and asking me to click on a link to sort it out. Instead I forwarded the email to my bank's fraud department. The funny thing was though, that next to the phishing link on the email, there was an 0845…
JW Group / Jamie Wale
If you're tempted to use Jamie Wale's JW Group whose website is https://www.jwgroup.co be careful. Apart breaking the law by not displaying a business address on his website you might want to consider doing business with someone who has this kind of contempt for your personal details.…
Tesco Direct Praise for once
Hi all, Well as the title say, for once i want to praise tesco. I order a nexus 7 from them on Friday morning for collection from store on Saturday after work. About 3pm i check my emails and no tracking email. So i called them up and as told they would look into it and give m a call back within the hour. After 10 minutes…
What have dairy crest done to Clover?
I've been buying it for years, always loved how it tasted and how it spread like butter! now, it's vile, it's pale and doesn't have the same texture as before. Also the words churned like butter have gone from the pack too! I certainly won't be buying it again!!!
VENT ! Rabbiting at the Checkout ?
:mad: Sorry if this is going to come out as sexist Ladies ;) BUT why do you feel the need to rabbit on & on & on & on & on at the checkouts ? We do not need to know how your varicous viens are doing ! or that your daughter has been made pregnant again ! or that granny has started wetting the bed etc ........ Do you not see…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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