We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Tesco Direct Praise for once
Options
kebabkiller
Posts: 33 Forumite
Hi all,
Well as the title say, for once i want to praise tesco. I order a nexus 7 from them on Friday morning for collection from store on Saturday after work. About 3pm i check my emails and no tracking email.
So i called them up and as told they would look into it and give m a call back within the hour. After 10 minutes i get a call to say their is a problem with the delivery and it likely won't get to store until tuesday due to the bank holiday.
So me being me just about to snap and have a go at the women on the phone, when she offers me £20 refund for the trouble.
All in all a £200 tablet with £10 off as a new customer and a further £20 for the problem makes a few day delay worthwhile.
If only other store (i'm looking at you Asda) would be so proactive and not make you fight for every last penny.
******UPDATE*******
Well it seems my praise of tesco was a bit premature.The nexus 7 didn't arrive on tuesday and a replacement was sent for today, but low and behold the customer service guy i spoke to manage to send the order to late and so its apparently going to be tomorrow before its available.
So its off to fire a complaint email to them and remove all my details and account from them.
Well as the title say, for once i want to praise tesco. I order a nexus 7 from them on Friday morning for collection from store on Saturday after work. About 3pm i check my emails and no tracking email.
So i called them up and as told they would look into it and give m a call back within the hour. After 10 minutes i get a call to say their is a problem with the delivery and it likely won't get to store until tuesday due to the bank holiday.
So me being me just about to snap and have a go at the women on the phone, when she offers me £20 refund for the trouble.
All in all a £200 tablet with £10 off as a new customer and a further £20 for the problem makes a few day delay worthwhile.
If only other store (i'm looking at you Asda) would be so proactive and not make you fight for every last penny.
******UPDATE*******
Well it seems my praise of tesco was a bit premature.The nexus 7 didn't arrive on tuesday and a replacement was sent for today, but low and behold the customer service guy i spoke to manage to send the order to late and so its apparently going to be tomorrow before its available.
So its off to fire a complaint email to them and remove all my details and account from them.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.8K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.6K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards