Eon - the final insult!

Mk14:37

I have been with E-On for several years now, but have finally closed my account with them.

The final statement tells me to call to finalise the account - yet the recorded message is telling me to call back "during their normal office hours" - 8am to 8pm. Unless I'm very much mistaken, that means there is still another hour to go for their call centre monkeys to be answering the phones!

dacouch

Normal Office Hours would not always include a Bank Holiday

Mk14:37

And just realised my mistake - it's Bank Holiday back in the UK! I take it back.

HoneyAndLemon

Who's the monkey now then?

pickpocketlocket

Mk14:37 wrote: »

Unless I'm very much mistaken, that means there is still another hour to go for their call centre monkeys to be answering the phones!

Yes, you are mistaken. You are also an ignorant fool.

mattyprice4004

pickpocketlocket wrote: »

Yes, you are mistaken. You are also an ignorant fool.

It's okay, you should see some of the tricks us 'monkeys' learned when off the phones...

johnnyboyrebel

mattyprice4004 wrote: »

It's okay, you should see some of the tricks us 'monkeys' learned when off the phones...

I had a stint at BT and it is true to say whilst I was there I certainly was a 'monkey'. A horrible job, if you do it then hats off to you as I could handle 1 month only, mind numbing.

Mindless_Clone

pickpocketlocket wrote: »

Yes, you are mistaken. You are also an ignorant fool.

Is that kind of rudeness really necessary?

Mk14:37

pickpocketlocket wrote: »

Yes, you are mistaken. You are also an ignorant fool.

Care to explain?

Irn-Bru-Kid

Mk14:37 wrote: »

I have been with E-On for several years now, but have finally closed my account with them.

The final statement tells me to call to finalise the account - yet the recorded message is telling me to call back "during their normal office hours" - 8am to 8pm. Unless I'm very much mistaken, that means there is still another hour to go for their call centre monkeys to be answering the phones!

My OH works in a call centre. He does it because he has to. Not for the love, but for the money.

The level of abuse that he is subject to at times is shocking. He has been called every name under the sun. And the callers are very keen on the 'c' word. He has had several female colleagues in floods of tears after being verbally abused on the telephone.

For you to refer to call centre handlers as monkeys is quite simply out of order. But then again, if you can't even figure out what time of the day it is...

And just to be childish, I hope your knew utility provider screws up your account. You will need all the help you can get from the 'monkeys' then.

Techhead_2

Mk14:37 wrote: »

Care to explain?

I'm sure they will explain, from my point of view when you didn't understand something you assumed it was because of a failing on the other party's behalf and expressed that in a rude way.