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Debenhams Praise
Yesterday I bought a jacket from Debenhams but when I got home I found that the security tag had been left on it. It was one of those with the red dye in them so I don't think they set off the alarms at the exits. Anyway I took it back today for the tag to be removed and at the same time asked who to contact to claim some…
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Breville Kettle
we purchased a breville kettle 15 months ago, it has started to leak and is dangerous. i contacted breville for their comment. to say they weren't bothered is an understatement. it was nothing to do with us speak to argos where we brought it. so morale of the situation do some reasearch as we would have found out breville…
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Bloody Air France....
I booked a flight to Nantes a few weeks ago for a business meeting, then yesterday my boss asked me to change the return date to a day later as we had some more stuff to go through. Logged in to the Air France website, changed my return flight no problem to a day later (at a cost of £46.00) but when I clicked on confirm,…
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thumbs up for Amazon
Yesterday I mistakingly washed my OH's Kindle in the washer. It was only 6 months old. I thought it wouldn't be worth claiming on my house insurance before I paid the excess. Someone on here told me to contact Amazon. So I did that today and they're sending a brand new replacement 3G one for £50 (it's the keyboard one). I…
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SPEX4LESS.COM *fantastic*
My husband decided a couple of days ago that enough was enough. After many weeks of suffering with headaches/feeling sick his new pair of glasses from the local opticians were no good and the root of the problem. He dug out his prescription, went on the internet and went through the simply process of ordering some more…
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Radley - brilliant customer services.
For my 50th birthday I received a lovely Radley handbag and purse. After a coupl;e of weeks however the purse, which was a clasp one started to open by itself. I emailed Radley to see if anything could be done about it and they asked me to send it in for a repair or replacement. Unfortunately they didn't have any of the…
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Would you fill the survey in.
I got home yesterday and there was a survey from a housing association and i was wondering if you would fill the survey in as some questions got nothing to do with the local community. This is what was in the covering letter. A member of your community team called at your house today to ask you about the local community.…
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D.T Brown's - good prices, not so good order process
I ordered several items from D.T. Brown's, it was a sizeable order costing £150. All items were classed as 'in stock', in fact the actual blurb said 'half price whilst stocks last'. That suggests to me that they have physical stocks themselves. Part of my order arrived quickly but there's been no sign of the rest of it. I…
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Train ticket prices.
Can't believe how quickly they're going up! Usually I would pay £14 to get from Birmingham to Peterborough (or the other way around) and back. After not using the train for months I find that I need to again (friend's birthdays). Went on to the crosscountry website armed with my 10% NUS discount and railcard to find that…
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Well Thank You Very Much Yorkshire Bank!!
What an awful weekend!! I only have 1 debit card, and a basic account with the Yorkshire Bank, and was rather stressed on Sunday to have my card declined in Mr T. I had luckily got some cash in my purse. The thing was I knew there was over £200 in cash! Today it happened again - and I knew that I had £120 in my account...…
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Lousy service: Apollo Blinds
Order placed 20 Jan, with fitting booked for 9th Feb - they didn't turn up, didn't ring to reschedule. Now the 6th March, and I can't get hold of them. No answer when I've tried their 0845 number. email to the address on the order form are bounced. email to their sales email address not answered. I'm glad I only ordered…
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Another winning bid cancelled
Twice I have bid on a maclaren pushchair on ebay (different sellers) and have followed the auction for the whole 7 ish days that both ran. Both times I was the highest bidder all the way through - and then suddenly just before the end of the auction my bid is cancelled as the item is 'no longer available'............…
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had bad customer service? when all else fails.. twitter #nameandshame!
Make an initial enquiry first, then up the ante.. nothing travels faster than bad publicity! (be sure to thank people on there later, when sorted mind!)
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Beware - Stowmarket Selling Door to Door
A man is currently trying to sell stair lifts in the Stowmarket area of Suffolk. He claims to represent an organisation called STEPS and prospective customers are first called by phone and told they may not be receiving all they are entitled to because of Government cutbacks and that they will receive a visit. A few days…
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'snug' australia - do not buy
DO NOT BUY FROM SNUG AUSTRALIA (snugaustraliadotcom) I bought 2 pairs of sheepskin boots (after reading on MSE that they are genuine 100% sheepskin confirmed by Decker), before Christmas. They are lovely comfy fluffy ugg boots HOWEVER, in January I was slapped with a bill from the couriers TNT for VAT & Import Duty for…
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Is an iPad worth 400+ for College/ University Work? What apps would you recommend?
Hi All, I couldn't really find a better place to put this so I decided to put it in here: I have just written an article for my student newspaper, Epigram [Bristol Uni] about how I justify spending £400 on an iPad. I use it pretty much entirely for Uni-Work and with student debts expected to rise to £53,400, raising the…
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Tesco Home Delivery - Vent
Heads up, i just really want to vent. I ordered a cat food from Tesco online to be delivered Friday evening, as a) it was cheaper, using vouchers i had, than going instore and b) i did not want to carry a lot of boxes of cat food in from the car if i went instore. Ok so i ordered 25 boxes (of 12 sachets), but with 3 cats…
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Avoid 'Car Audio Centre' at all Costs
Car Audio Centre are appalling, I had a delivery problem due to an error in the postcode, the stuff was delivered but I don't know where. They refused to answer emails, the web contact form and return calls. When I did finally get them they were aggressive and unhelpful, basically 'your problem sort it out yourself'. I am…
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Unsolicited phonecalls (a rant and a question!)
Morning everyone, just to forewarn you, Im a bit grumpy today! I keep receiving calls from unknown numbers on my mobile phone, and I mean over and over and over. I can't block or ignore unknown number calls as my boss's number is witheld, and I am also waiting for calls from prospective employers, so I have to answer it…
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Fed Ex Phishing scam
I am awaiting a delivery and got the following e mail this morning> ____________________________________ FedEx notice, The delivery service couldn’t deliver your package. The package weight exceeds the allowable free-delivery limit. You have to receive your packagen personally. Print out the "Invoice Copy" attached and…
