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Not so Smart E.ON
Four days ago my switch from British Gas to E.ON was complete but as expected my smart meter stopped working as it was the original version. Today I contact E.ON who refuse to change it while admitting it might never work before my new tariff expires in a year's time. They now want me to go back to providing them with…
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British Gas and default
Can anyone help please. i was in a violent relationship that ended in 2018 with a restraining order. I had to move out quickly and couldn’t return to the property. I called BG and advised of all this. They said the would send out a final bill and I have my new address, and kept my existing mobile number and email. With…
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Eon Switch Nightmare
Hello, I switched to Eon in June this year after being with Octopus for a year - nothing wrong with them and I actually had a fantastic experience but silly me, thought Eon would be cheaper. It was at face value in terms of the rate but what they slashed there, they made up by inflating my usage. They installed smart…
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Former energy supplier says we are £300+ in debt
Hi, please help! I switched energy supplier earlier this month after MoneyExpert recommended we would be better off with a different supplier. I called my former energy company during the cooling off period to confirm we had made the final payment, they agreed we had. They had recently significantly lowered our monthly…
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Ebico move to British Gas .
Hello, My dual fuel account from Ebico to British Gas is going at snail space. Ebico received my meter readings on 11 October from me for last quarter, I have not been able to pay it as no bill generated. I now have account number for British gas this morning but still can’t pay the bills for last quarter to 11 October…
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British Gas Credit and Switching
Hi, I am currently with British Gas (dual fuel) and have some credit built up on my account (around £140) and am due to switch this month or next. So I have a couple of questions based on the two scenarios of whether I stay or switch to a more suitable deal: * If I stay, will I get the option of either receiving a full…
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Do you take cashback into account when switching?
Curious to know whether anyone takes cashback with annual cost into account when switching, i.e. do you take the cheapest deal (annual cost) with or without cashback? The cheapest deal for me was with Shell Energy but the annual cost had cashback taken into account, whereas another deal (coincidentally with separate energy…
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My gas meter was changed in 2009 but It has not been updated on my Bill's
My Gas meter was changed in 2009 and I did not realise until recently that the old gas meter is still on my bill .Not sure now if Bill's have been worked out correctly. I have been in contact with Scottish power about this and just dont seem to be getting very far .I am now on the 2nd time of sending them photos of the…
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New Boiler- are British Gas competitive now??
Hi there- Old Vokera (20+ years)was running hot and cold recently so got BG out through our Homecare. When guy was working on it a bit of plastic broke away between controls and main casing covering electrics so he had to flag at risk. Boiler is still working away but i knew the day was coming when we would need to start…
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'Gas Supply Disconnected' Message on IHD3
Before anybody panics about remote disconnection, my gas supply has not been disconnected but my IHD3 is no longer showing any information relating to my SMETS2 L&G G470 gas meter. The actual meter appears to be reporting usage normally to my supplier. LEDs on the comms hub suggest everything is paired and working…
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Switch from Commercial Supplier
I have changed the use of a property from a commercial office to residential home and now want to move from a commercial electrickery provider to a domestic supplier. Cannot get to the bottom of how to do this changeover. Any ideas? I’m trapped in out of contract business charges. Thanks.
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Energy company set up an account without my say so!
Hi everyone! First time posting so please bare with me. Me and my partner bought our first house last year (exciting I know!). We closed down all of our existing bill and started new in our new home. However, I have recently discovered that our old energy supplier has set up an account in my name! This only recently came…
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Combi boiler woes
Hi I always lived in houses with cylinders all my life. It's slightly more expensive but you get hot water from the tap instantly when you need it. I've moved to a flat (renting) with a combi boiler. It had issues where we wouldn't get hot water without having central heating on. Landlord sent a boiler engineer who fitted…
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recover MSE/ManySuperParket old deals
I am not sure this is the right place for my thread. Sorry if it isn't, I'll go ahead with my query anyway... Is there a way to see deal details even if expired a few months ago? Sometimes, for example, I don't get emails from the provider with the specific contract and the reward details for appllying through MSE or…
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Spark Energy
Has anyone had any dealings with this company?
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Is this Acceptable
Hi Folks, If I send an email to an energy company, then save a copy of it, would it be acceptable as proof if needed.
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Economy 7 readings
I have moved into a house having storage heaters and therefore on Economy 7. The meter therefore has two electricity readings. I have now installed gas combi heating and therefore do not need an E7 tariff. I do not wish to have a Smart Meter installed.Am I correct in assuming that a normal daytime tariff would be different…
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Thermostat
I recently moved into a property that has a combi boiler. Which is a pro combi exclusive 24. At the moment the only way to get hearing is to turn the dial from just hot water to hot water and heating. Then switch it off again. I’m looking into getting a thermostat but don’t know whether to get the smart ones. I rent the…
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Estimated final bill when moving
My situation is I am renting an apartment that has very high electricity costs. It's 2 or 3 times more expensive than my last apartment, with essentially the same usage (both 1 bed flats with no gas). We got an electrician to check the meter and that wasn't creeping, he basically said the type of boiler we have is the most…
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Igloo Bonus from dormant account
I was previously with Igloo energy and left less than a year ago. Since then a couple of people have managed to find my old referral link and use it to switch energy. My Igloo log in is still live and I can see the rewards and old bills in my account. As it is not currently active, it will not allow the rewards to be…
