Is this Acceptable

Pnokio

Hi Folks, If I send an email to an energy company, then save a copy of it, would it be acceptable as proof if needed.

macman

Proof of what? What's the context?

Hasbeen

Pnokio said:

Hi Folks, If I send an email to an energy company, then save a copy of it, would it be acceptable as proof if needed.

Scottish Power again?   Another thread?  LOL.

 https://forums.moneysavingexpert.com/discussion/6205806/regarding-resolver#latest

https://forums.moneysavingexpert.com/discussion/6205017/energy-supplier-switch/p1

Neil_Jones

Pnokio said:

Hi Folks, If I send an email to an energy company, then save a copy of it, would it be acceptable as proof if needed.

Isn't that what Sent Items are for?

As to proof - depends what of.

Email is not "proof", you cannot prove that anybody has read an email.  There is such a thing as Read Receipts (and delivery receipts) but all those prove in the latter case is that it was delievered (not necessarily read), and in the case of the former, just means it was opened.  You can deny sending of a read receipt when you open the email (or set your client up not to send them at all).  The only proof it may be of anything is that you sent it at 3:35pm on the 7th.

matelodave

Your alternative is to send a written letter by recorded delivery, or "signed for" which at least indicates that they've received it but not necessarily that they've read it. However I believe that it can be use in court to prove that a letter was sent and that it was received unlike an e-mail which often just disappears into a black hole.
I always follow up an E-mail with a recorded delivery letter if I want definitive proof that it has been received - it also indicates to the recipient that you mean business as letters have to be processed by hand rather than just a quick look on a screen

Farway

matelodave said:

Your alternative is to send a written letter by recorded delivery, or "signed for" which at least indicates that they've received it but not necessarily that they've read it. However I believe that it can be use in court to prove that a letter was sent and that it was received unlike an e-mail which often just disappears into a black hole.
I always follow up an E-mail with a recorded delivery letter if I want definitive proof that it has been received - it also indicates to the recipient that you mean business as letters have to be processed by hand rather than just a quick look on a screen

You don't necessarily need to use recorded delivery, you can get free "Proof of posting" by using a Post Office counter and asking

Proof of posting letter = proof of receipt, should it ever go to court

If it's important to you, write paper letters every time, keeping copies of course

dogshome

Always a letter headed Complaint, posted by Royal Mail with a Free certificate of posting - Thanks to Victorian legislation that still stands, such a letter is 'Deemed' to have been received in Law.

Some while ago N'power were under the hammer by Ofgem because of the volume of customer complaints, their response was to reduce the number by 'creative' management - Email? Not received - Phone Call? No record - Action? Case closed with no action