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British Gas Boiler Install
Hell0 Can anyone give me any advice how to complain about BG? Had a new boiler fitted and it has turned into a nightmare. Quoting and charging for work and materials never done. Such as removing water tanks in the loft that never happened as they were plastic, they are now coming back two weeks later after seeing we were…
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Enstroga debt collection on final bill
Anyone else had a problem with Enstroga pursuing your final bill through a debt collection agency. After I cancelled my direct debit at the end of my contract I got a notice from enstroga. I eagerly awaited details of how I could make the final payment. Next thing I heard was a debt collection agency was chasing me for the…
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Can I switch supplier?
I am currently on a 2 year fix with SSE. They’ve informed me they’re increasing my electric SO from £18 to £68 from the end of December. My usage is no more than £25 a month (I have a smart meter). I’m querying the huge increase (yes my use is above my DD but not by that much). I’m 9 months in to my contract with SSE, have…
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Meter readings - air source heat pump
Hi - looking for some advice if possible. Moved into a brand new house May 2019 and after a couple of months a meter read request arrived as builder had switched the energy over. I submitted the reading and began paying approx £50 per month on a fixed British Gas tariff (3 bed house, detached, 2 adults/2 kids, energy…
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EON refuses my meter readings. They told me that my meter readings were too low. What can I do?
Hello, I am so stressed by EON. I joined EON in 2015 after many years with NP Power in another town. Since my current two year deal commenced in February 2019 I have had a catalogue of confusion, and disputes with them. The first dispute came in February 2020 when a meter reader visited my home for the first time since I…
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Home Service Plans
Hi We need to have our boiler serviced and also need safety checks on our gas cooker and heater. We are also looking to joining a home service plan to cover any emergencies that may crop up. Does anybody know of a reputable firm that is able to provide all of these services? We are in the midlands. Thanks for any help.
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EDF Owner/Occupier Bill - Too High
Hi Everyone I have received a bill from EDF Energy for Electricty and Gas of £120 for the period of 24 October to 9 November. I became responsible for the house from 24 October when I bought it but did not move in until 6 November (I submitted meter readings to my new supplier, Octopus Energy on 5 November). The previous…
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British Gas reading meters during lockdown ?
Just had BG on the doorstep asking to come in and read the meters, the guy actually pulled down his mask when he spoke standing barely 2 foot away! Told him I always submit the readings online and no he couldn't come in, he then said even if I'd sent them in he had to check them anyway. I refused to let him in as my…
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Bristol Energy Debt Collection
Hello there, a family member has just had an email from a website mycrs.co.uk with a very small debt owed to Bristol Energy from 2018 (which she had no knowledge of) she doesn't ever cancel Direct Debits and i've always used CheapEnergyClub to switch her. I know Bristol Energy have been sold to someone else but has anyone…
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De-energised MPAN
Hello I currently have a Related Meter with two MPANs which the property previously used for storage/water heaters. However, this electricity supply was removed by the electrician when the storage heaters were removed and replaced with electric heaters (the property does not have gas). I am currently with Bulb and have…
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TRV valves on old radiators
The radiators in our house date from the 1980s when it was built. Plumber has advised that with TRV valves would allow us to control the heat in every room. (He doesn't want the job; it's his opinion.) I know TRVs work on new rads but would one enable a 35 year old rad to control the room temperature?
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British Gas Smart Meter Owners
Hey, We've recently switched to a smart meter with British gas. Trying to figure out why our energy usage has tripled and noticed a strange thing. Every day is different apart from a 5 day block where gas and electricity usage appears to be exactly the same. This seems very odd and unbelievable. What are the chances of…
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Night Energy 5 times as much as day?
SSE have been estimating my bill for a while( my fault, although I gave them a reading today), they estimate my annual usage as 10,2136 night and 2447 day. I have 2 storage heaters, which are off throughout the summer, and the smaller one I ripped out a month or so ago. Communication with them is “challenging” to say the…
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Unregistered gas engineer
Hello everyone, please can you help me with this nasty problem? My elderly mother had a new boiler fitted recently . She found the plumber through Checkatrade but didn’t check he was Gas Safe registered. He fitted the boiler and sold her a portable thermostat. Nobody in the family could operate the thermostat so I asked…
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Anyone with "Green" for the gas and electric?
Green have come out top of my latest comparison apparently a saving of £138 a year. Currently with Igloo and Green's 'Babbage' 1-year fix is 25% cheaper on the electricity but around 10% dearer on the gas. I cook electric so it's vital to get the electricity tariff lower - the gas is less than a third of the monthly dual…
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British Gas smart meters and switching to a new supplier
Hello everyone. I have British Gas smart meters which were installed a couple of years ago, for both electricity and gas, and I'm with BG for dual fuel. I am planning to switch to a new supplier early December, when I can leave BG with no penalty. MSE energy club displays the highest savings vs my current dual fuel tariff,…
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Interesting article about smart meters
From a national newspaper consumer champion: I am having the most absurd argument with E.ON after the power firm’s smart meter installation wrecked our five-year-old gas boiler and it then refused to pay for the repairs. It started when we moved our gas and electricity supply to E.ON in April. Our new tariff required us to…
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Efficient running of combi boiler-advice needed
HiWe use our combi boiler for central heating twice a day(7-8.30 am and again 6pm till 8.30pm)Combi also provides Hot Water thru our Indirect Vented Cyclinder for an hour around from 6am and again around 5pm.These have been set up by engineer who installed it. Would it be more savings by running combi for central heating…
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gas ch boiler temp settings help please
In new place have a newish combi boiler with the usual controls on the boiler e.g. temperature water heating on/off etc. but also a small white box controller for the room we are in. A bit confused do we set the boiler temperature to Economy setting which is just a big E or to a recommended temperature? Then once set we…
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How long to get refund?
I left my Gas supplier three months ago and was in credit, how long do they have to refund me my credit balance back?
