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To keep Economy 7 Meter or not?
Hi All, We will have Gas Central Heating and Combi-boiler installed next week to replace Night storage heaters. We have Economy 7 meter and I am thinking wether to keep it or not, as the night rate is only around 9-10p per kwh, maybe I can save money if I do the laundry, tumble drying and charging of some devices during…
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Shell Energy can't read Smart Meter with 2 Rates (Economy 7)
I have just switched my gas and electricity to Shell Energy and discovered that they can't read my SMETS 2 Smart Meter because I am on Economy 7 and would I submit readings for them and if I want my bills to be accurate then do it every month. They tell me that the problem won't be fixed until February (didn't say which…
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which energy firms offer referrals? which are the highest rate>
Looking to change supplier and just wonder which supplier gives the best referral fee? looking at the citizens advice website also but every little helps.
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Gen1 smart meter automatically upgraded? What frequency to send meter reading?
I got an email from EDF saying that my Generation1 smart meter (installed via different company) was remotely updated which now means it can now send meter readings to them automatically. Has anyone experienced the same ? Also there is a choice to send readings half hourly,daily,monthly. They prefer half hourly whereas I…
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Energy cost excessive?
Hi all, I live in a 1930's detached property with no cavity wall. The property is very cold. At the moment we seem to be spending between £4 to £5 per day on gas and electric. This is normally us having the heating on from around 3.30pm to 10.30pm. The problem is even though we're having the heating on for this length of…
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N power complaint
I wonder if anyone has any advice for me when dealing with NPower. I feel absolutely beaten. I have a bill of around £3300 for one year supply. My place has lights and two radiators. I was tying to leave them at the time with a history of confusing bills and credit notes I didn’t ever know which bill to trust. I took it to…
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EON New build issues
Hi Folks Story begins 25/01/2020 moving into a new build. Energy supplier was not known as the guy dealing with it from the developer went off work for some time, followed by furlough. Opening meter readings were submitted (2000 off leccy units & 82 gas m3) on move in day. We were told a welcome pack would be sent out by…
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Best Smart Meter Energy Provider?
Very long story short - I’m currently with Boost on smart meter for gas and electricity, absolutely fine until today - I top up once a month via the app and can monitor my usage also via the app. Today they decided without warning to separate my gas and electricity accounts, it’s caused loss of services whilst I’m working…
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Utilita faces new customer ban after installing smart meters that don’t always work when you switch
Energy supplier Utilita is facing a ban on taking on new customers after installing old first generation smart meters that often don't work when households switch... Read the full story: 'Utilita faces new customer ban after installing smart meters that don’t always work when you switch' Click reply below to discuss. If…
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Eon, have I paid to much
Hi forum team, I’m Miss Kay Maddocks. I’m not the brightest star but 17/11/20 I rang Eon about my bill. Been with them for two years. This last year I thought my bill seemed high considering it’s just me, my partner and two dogs. I have paid £81.00 month based on Eon recommendation. In August looked at bill £££££ in debt!!…
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How do I actually use the Warm Home Discount?
I’ve received a Warm Home Discount of £140 which brings my Octopous Energy account into a £140 credit balance. I generally pay a Direct Debit payment to them of £20 a month. How will I actually “use” this Warm Home Discount if I just continue paying my £20 a month? The monthly £20 covers my usage. Would I cancel the Direct…
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Moving off economy 7 and storage heaters
I’ve moved into an electric only flat, on same tariff as previous tenant. I’ve checked kWh for the past 4 months (3 warmer and 1 colder with storage heater on) and I’m about 50- 50% day and night. Typically water, storage heaters, phone charging and once a week laundry is done at night. Day time is cooking/ laptop/ cups of…
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PurePlanet (new dual fuel supplier)...But NO correspondence at all...!!!
HI ALL I shall be so obliged if anyone can help or advice. I used to be with Npower for some years but their charges were too high so from various different comparison site, i found this supplier called PURE PLANET (through cheapenergyclub.com ). I changed over to them (Pure Planet) on 5 Oct 2020. But as of right now, i…
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When can I apply for switch to avoid exit fees with supplier
My current dual fuel tariff ends on 31/01/2021 My current supplier don't have any tariff that will be cheaper than my current deal. Using MSE Cheap Energy Club, there is only one plan which is cheaper (checked on 26/11 evening) which will save me £47 in energy bills and another £25 in cashback, total = £72 over the year.…
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I DO NOT want Electricity smart readers
Hi, In July I have joined Shell dual fuel plan. From September I am bombarded with emails / calls etc to install the smart meter. I have received yesterday almost threatening email that if I do not install the smart reader I will be moved to a standard rates (higher!) and will be charge £40 exist fees per fuel. I mean…
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Smart meter with new supplier
Hi - I am with British Gas and I had a Smart meter fitted in June 2016. If I change to a lower cost option, will my smart meter stop working? If the answer is yes, will the new supplier agree to fix the problem or fit a new meter to get my custom or will I just have to live with it not working? cheers
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Historic debt with Npower due to possible faulty meter
Hello, I really need help. In our old house, npower supplied our electric on a credit meter. The monthly dd was set at just £6 and we were still building a large credit on the meter which they refunded periodically. It was based on actual meter reading and the occasional estimate. Toward winter the usage went up so the dd…
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Regular energy switches not be me
Hi, for the fourth time in the last 6 months I have received an email from my energy supplier saying that they are sorry to see me go as a new supplier is taking over. However, I have not at any time looked to change my supplier, and on each occasion when I have asked who the request to move to was, they have been…
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Final Bill
Utilita sent me a FINAL BILL in Feb 2020 and I paid. Went to new supplier. Then on the 3 of June get a £310.10 bill, was not happy but paid because I did not want my credit rating affected. I have complained to the Energy ombudsman as well as Utilita and I am being told this is correct as this is for energy supplied from a…
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Faulty Meter
When I moved in, in June, and took my initial meter reading my gas meter was showing 0. The meters were newly installed in January this year (Smart Meters) and when I gave my meter readings I was told maybe they didn't use gas from January till June. I have a gas boiler which powers the heating and hot water so I kept an…
