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PurePlanet (new dual fuel supplier)...But NO correspondence at all...!!!
alykhalil1
Posts: 244 Forumite
in Energy
HI ALL
I shall be so obliged if anyone can help or advice. I used to be with Npower for some years but their charges were too high so from various different comparison site, i found this supplier called PURE PLANET (through cheapenergyclub.com ). I changed over to them (Pure Planet) on 5 Oct 2020. But as of right now, i have not received an alphabet from them as in email, text, SMS, or phone call etc. Nothing, nothing, no communication what so ever. Is this company real ?...Can't find their contact number anywhere....can't find their email address anywhere...looked and looked....No money debited into my account either, nothing. I emailed them (cheapenergyclub.com) and they said it could take upto 3 months.....huh, i've never heard that one before.
So in other words, who is providing my Dual fuel at the moment ? I am sure i have finished with Npower, so who is providing the dual fuel in my flat. ????
Also, please advise if it is possible to change over from southern water to any other company ????
Kindly advice.
I thank you lots and await to hear from anyone.
Kind Regards
AK
I shall be so obliged if anyone can help or advice. I used to be with Npower for some years but their charges were too high so from various different comparison site, i found this supplier called PURE PLANET (through cheapenergyclub.com ). I changed over to them (Pure Planet) on 5 Oct 2020. But as of right now, i have not received an alphabet from them as in email, text, SMS, or phone call etc. Nothing, nothing, no communication what so ever. Is this company real ?...Can't find their contact number anywhere....can't find their email address anywhere...looked and looked....No money debited into my account either, nothing. I emailed them (cheapenergyclub.com) and they said it could take upto 3 months.....huh, i've never heard that one before.
So in other words, who is providing my Dual fuel at the moment ? I am sure i have finished with Npower, so who is providing the dual fuel in my flat. ????
Also, please advise if it is possible to change over from southern water to any other company ????
Kindly advice.
I thank you lots and await to hear from anyone.
Kind Regards
AK
0
Comments
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If you are a domestic customer you cannot choose your water supplier. However, if there are fewer people than bedrooms it's usually cheaper on a water meter.1
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I believe Pure Planet are 100% app driven - no phone or email contact. Unless you have had communications from NPower along the lines of "sorry you are leaving" then you are most likely still with them !!1
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AHAA..I SEE....i am still sat here sorting out but i went with british gas, good deals right now...but thank you everyone...
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Explains why their complaint scores are so low - can't complain if there's not a person on the phone to complaint to.brewerdave said:I believe Pure Planet are 100% app driven - no phone or email contact. Unless you have had communications from NPower along the lines of "sorry you are leaving" then you are most likely still with them !!0 -
They're a complete disaster, the fact Which? recommends them has resulted in me cancelling them and ignoring any recommendation they make in future.0
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i agree..thay are proper crap0
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