How long to get refund?

lostfoot

I left my Gas supplier three months ago and was in credit, how long do they have to refund me my credit balance back?

worrywart_3

2 weeks from final bill or you are owed compensation they should have produced it by now have you contacted them and asked them for a refund ? 

lostfoot

Yes, I emailed them after 2 weeks and having just re-read their reply they said it can take up to 6 weeks.  So we are pass that now.  I'll email them again, how much compensation should I ask for?

stewie_griffin

They have 6 weeks to produce your final bill then another 2 weeks to refund any credit. If they fail it's a standard £30 like a failed appointment.

matelodave

Ofgem's Switching Compensation - these are the rules since May 2020

AREA	PROPOSAL	WHO PAYS AND HOW MUCH?
Delayed switches	To provide compensation when a switch is not completed within 21 calendar days from when someone applies to switch.	The gaining supplier – £30 The losing supplier – £15
Erroneous switches	To provide compensation if suppliers fail to agree whether a switch is valid or erroneous within 20 working days of spotting a potential mistake.	The gaining supplier – £30 The losing supplier – £30
Erroneous switches	To provide compensation when an erroneous switch happens.	The gaining supplier – £30 The losing supplier – £30
Erroneous switches	To provide compensation if suppliers fail to send a letter to customers with 20 working days to confirm they will be returned to the correct supplier.	The 'contacted' supplier – £30
Final bills	To provide compensation when a supplier fails to send a final bill within six weeks.	The losing supplier – £30
Credit refunds	To provide compensation when suppliers fail to refund outstanding credit balances within two weeks of sending a final bill.	The losing supplier – £30