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Energy

Archives for February 2020

Used MSE to change electric provider (2 MPAN issue)
Hi all, I used MSE to change my energy supplier but due to being an Economy 7 household, only 1 MPAN was transferred to EON. Has anyone else had such an issue? I have now ended up out of pocket having to pay two suppliers. EON has said they will move the supply back to NPower and then try to take both supplies at the same…
SSE bills- wording
My bills refer to “gas unrestricted” and “unrestricted units”. SSE have proved incapable of explaining these terms, so perhaps someone here can.
British gas smart meter
HI I changed my tariff with British gas 7 week ago to a better deal with them , the only thing is that my in home monitor is not updating to the new tariff , I have called number of times but have been told something different every time ( from turn it off and back on , turn off for two hours then turn back on next to…
Green Network Energy - wrong metre reading
I switched to GNE a year ago using the MSE Cheap Energy Club. When submitting my closing gas metre reading I mistakenly submitted the wrong reading - a number higher than it actually was. I realised my mistake when I was asked to submit my metre readings a few months later. I contacted GNE to explain the error and provided…
Bill from previous supplier
Hi, my old energy supplier has sent us final bill saying we owe money as they had us on wrong tariff the whole time we were with them. Screenshots of meter readings were sent to them every month and we checked our app every month to make sure we were not in debit. Do we legally need to repay?
Help! - electricity usage is incredibly high?!
Hi everyone, My housemate and I are at our wit's end trying to figure this out. Our energy usage each month, according to our electricity meter, is far higher than we expect. Here are the facts: * We live in a 2-bedroom apartment, in a newly renovated building with approximately 180 apartments. Everything except for…
Anger as British Gas prepayment customers struggle to top up - MSE News
Scores of British Gas customers have taken to social media, venting their fury at the big six supplier as they were unable to top up their prepayment meters last night – leaving some without heating and electricity...Read the full story:Anger as British Gas prepayment customers struggle to top up Click reply below to…
No numbers on storage heater dials
Hi everyone. I have a heatstore hsx24n storage heater. At some point someone has changed the dials. Now the dials on it have no numbers . So I’m unsure what would be the high or low settings on the input and output dials. Do I presume that turning the dials fully clockwise would be max input and output and fully…
Does Avro send out meter reading request?
I'm a new Avro customer and I'm wondering when I should send them regular readings. Is there a set date for this, perhaps based on my tariff start date, or maybe they send an email asking for readings? My initial tariff started on 18th Jan but then I renewed to a cheaper deal on 20th Feb. I logged-on and gave readings on…
Gas consumption when not in use
Just wondering about why my boiler (only gas appliance) consumes 4p every 30 mins on my smart meter. I've been away and the days when the house is empty it still uses around 4p every 30 mins. That adds up to quite a bit over a month and the application expressly states the cost /usage is not inclusive of standing charge or…
Leaving Avro -experiences?
I've just switched away from Avro - gas moved yesterday and electric today. So far absolutely nothing from Avro and the online account still says that they will be taking a DD on 9th March etc. Two questions for anyone with practical experience of moving away from Avro :-1. Is this what happened to you ie no communications…
Bulb apology
This discussion was created from comments split from: Bulb energy referral thread 2.
Are my bills right? They just seem so high
Hi, I'm hoping somebody might be able to help. I've checked the forum and can't see too many posts similar to my query. To cut a long story short I feel like my bills seem very high for what I feel is quite low usage. Currently my direct debit is £100 a month for electricity alone now we live in a 3-bedroom house which…
Suppliers who don't charge to change Economy7 to Standard tariff
I've just purchased my first flat and will be moving in soon. The property is electric only, and currently has Economy7 meters. For various reasons (well considered and calculated reasons), we want to switch to a single meter on a standard tariff. Our current supplier (Bulb) charges £120 for this change. Is it normal for…
London Power
https://mylondonpower.com/ Just wondering if anyone has any good or bad news to say about this new firm that is from Octopus Energy? My quote seems very competitive compared to others but not showing on the cheap energy club comparisons.. TIA
Monthly energy usage - 700 KwH energy usage. - 2 bedroom apartment
Hi all, I was hoping for some advice regarding my energy bill. I'm living in a 2 bedroom apartment with my partner that's rated for B EPC, and we turn everything off when it's not in use yet I'm seeing very high energy usage over the last few months roughly, Nov 850, Dec 850, Jan 775. The apartment is electric only no gas…
Switching
Trying to switch energy companies keep getting told I'm in arrears when I am not,original energy company wont allow my switch,help
Energy changes = increase in bill!
We received a letter today informing us that the electricity was going to cost less BUT the standing charge was going to increase this they estimated was going to increase our overall bill! Now I am not a financial whizz but if you lower standard charge and higher usage at least you have the option of using less but if the…
Balance owing after switching from prepayment meter?
My stepfather who is a SSE customer for electricity recently switched from a prepayment "key" meter to a credit meter. He was mystified to receive a "final electricity statement" which says that he owes a balance of £46. We are not sure how this can happen with a prepayment meter, since he has always kept the meter in…
Cheapest Gas
Live in northern Scotland and have huge heating bills,so looking for best deals on low priced gas,possibly with some switch incentive or cashback?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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