»

Anger as British Gas prepayment customers struggle to top up - MSE News

New Post Advanced Search

Coronavirus: The latest from MSE


The MSE team is working extremely hard to keep the info we have about your travel rights, cancellation rights, sick pay (and more) up to date.
The official MSE guides: NEW MSE Coronavirus Guides

NEWSFLASH 31/3
RESCUE FLIGHTS FOR STRANDED BRITS * SCHOOL MEALS VOUCHERS * BRIGHTHOUSE COLLAPSES

Anger as British Gas prepayment customers struggle to top up - MSE News

edited 28 February at 6:01PM in Energy
4 replies 122 views
MSE_Chris_DMSE_Chris_D MSE Staff
25 posts
First Anniversary
MSE Staff
edited 28 February at 6:01PM in Energy
Scores of British Gas customers have taken to social media, venting their fury at the big six supplier as they were unable to top up their prepayment meters last night – leaving some without heating and electricity...
Read the full story:
Click reply below to discuss. If you haven't already, join the forum to reply.

Replies

  • One-EyeOne-Eye Forumite
    50K posts
    Tenth Anniversary 10,000 Posts Photogenic Name Dropper
    ✭✭✭✭✭✭
    Oh dear, 6 hours before a website fault was fixed. They should have come to the MSE Forum where everything has been working just as smoothly for the past 3 weeks.
  • KixChicKixChic Forumite
    2 posts
    First Post
    MoneySaving Newbie
    Dear me, the IT issue lasted just 6 hours between 4pm and 10pm

    If people are burning up all their credit, and then going into their emergency credit and spending all of that too, and only then attempting to top-up, leaving them without any heat or the ability to cook for their children, they should be be reported to social services on suspicion of child neglect.

    #NoSympathy

  • Gerry1Gerry1 Forumite
    1.8K posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭
    KixChic said:
    If people are burning up all their credit, and then going into their emergency credit and spending all of that too, and only then attempting to top-up, leaving them without any heat or the ability to cook for their children, they should be be reported to social services on suspicion of child neglect.
    #NoSympathy
    I hope you never become ill or fall on hard times.
  • KixChicKixChic Forumite
    2 posts
    First Post
    MoneySaving Newbie
    Gerry1 said:
    KixChic said:
    If people are burning up all their credit, and then going into their emergency credit and spending all of that too, and only then attempting to top-up, leaving them without any heat or the ability to cook for their children, they should be be reported to social services on suspicion of child neglect.
    #NoSympathy
    I hope you never become ill or fall on hard times.
    Thank you for your kind wishes.

    I too hope I never become ill, but I'm sure I will do. If the coronavirus doesn't get me, I'm sure something else will.

    As for my financial position, you sadly have no idea what financial dire straits I'm already in, but my kids have and will always come first.

    But this wasn't about financial hardship. These people seemed to have the money in their accounts ready to spend using their smart phones.

Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support