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Pipes and meters
During fitting of new meters we were referred to Cadent due to fact our gas meter was in garage and main feed pipe is plastic. Engineer came and said new regs say have to be on outside but no charge to us. 2nd engineer came today for more thorough survey. Again I was told no charge. Cadent rang later to say we will have to…
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Smets2 metres are thick metres too????
I’ve recently switched supplier from Bulb to igloo. I had a new smets2 metre fitted last year and was under the impression that this meant I could switch and the metre would not become thick. However since switching my new supplier has not been able to take a gas reading. They say it is a problem connecting and is a…
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Help With Next Deal
I'm coming to the end of my latest energy deal through Cheap Energy Club. I'm currently on the EDF Energy Simply Fixed Mar20 Tariff. EDF Energy Simply Fixed Mar20 Tariff: Electricity: Unit Rate - 2.846p per kWh / Standing Charge 18.900p per day Gas: Unit Rate - 14.154p per kWh / Standing Charge 18.900p per day I'm…
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Referral offers - can you take the credit then change supplier after a month?
Is this possible or do firms stipulate you have to remain with them for x amount of time otherwise the referral credit is forfeited? Just wondering as it could be possible to get free power by taking advantage of all referral offers available.
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Boost energy help switching!
Hi 2 years ago I got a salesman knocking at the door for Boost energy and asking me to switch and they can save me and my family money. Now what I've come to find out is that is an very expensive PAYG (top-up) provider. I have a 3 bedroom house and I'm constantly having to top up everyday and its really taking it out of…
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What is happening with Tonik Energy
Tonik Energy has been supposedly updating its billing system for about a month now in which time it has been constantly saying it will be sorted in 7 days. In this time I have received no bills and I am unable to withdraw my credit. I am wanting to switch but am afraid I will lose my credit. Are they going bust and playing…
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Solarplicity meters
Why don't other energy companies replace solarplicity meters to prepayment ones my partner is struggling to find a new company that will take them out. Any ideas please
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Billing after switching supplier
Hi all, I have recently switched energy provider and seem to have overlapping bills (so seems like effectively paying double). Had an email from old supplier saying final bill will be collected 10th March, yet new provider has already set up direct debit? Thanks in advance Matt
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8000+ kwh bill for a small flat for a month???
I'm hoping you folks can offer guidance! My husband and I got a bill from Bulb today for a whopping 1228 pounds, per an apparent ~8000 kwh used since January 24th. I checked their math, and it looks like they're comparing an estimate (19583) based on our last read (18816 on Jan 30th) to the prior estimate, which was 11156.…
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Solarplicity "debt" and debt collection agency chasing
Hello, first time post so please be kind! There is quite a long back story but I will try to keep it brief, but the TL:DR version - I am being chased by a debt collection agency for an outstanding Solarplicity debt that I am currently disputing. Is there a way to fight back against the debt collection agency if there is no…
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Together Energy
Hi, I left Together Energy more than 1 year ago and recently they took £1740 from my bank account. I thought I cancelled my DD but apparently not. I tried to get money refunded since January, even though they agreed I should get my money back they haven't refunded my money. I'm now worried, are they stalling me and if they…
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Energy disconnected
Hello all I am looking for advice please. I am have taken on a commercial premises but the electric has been disconnected due to the previous tenant not paying their bills. I have contacted them and sent them my lease agreement but they are not accepting it and wanting to speak to the landlord. The landlord will not speak…
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So Energy Ltd accounts
So.....I don't normally start a sentence with so....but it seems apt. Having been bitten by the 100% shonky Iresa, especially getting out and refunded, I did some diligence before I recently jumped to So Energy. They looked fine. I keep an eye on them and other energy companies, and this is making me nervous:…
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SSE have broken into my home unlawfully
I got home from work today to find a letter from SSE in my house addressed to the previous occupier that said they have a right of entry warrant. They have moved my stuff around in the cupboard under the stairs but they haven’t made any changes to the meter. SSE have known since January that there have been a change of…
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Tili app (owned by Spark Energy)
I recently rented a place via a lettings/estate agent in Newcastle who used the 'Tili' app which ostensibly is for managing your utiltiies / council tax. I thought this was a bit odd at the time, it didn't seem to offer any particular use. It offered to search for utilties for me (I declined). A couple of weeks later I get…
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EON poor customer service
Every month I get a gas bill from EON even though I don’t have gas! It’s a standing metre charge. I paid to have the metre capped, but still get charged. I have to phone every month, to explain the whole situation again, it’s been going on for 5 years! It’s so annoying and frustrating, but they won’t remove it unless I…
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Can one replace defective pins on bayonet-fitting light bulbs?
A spare two-pin bayonet-fitting light bulb which I bought/was given some time ago turned out to have one pin entirely missing and the other was broken off at the base. So neither pin can work. Rather than dump what should be a new bulb, I wondered if this was fixable. Can one replace the pins and, if so, with what? They…
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Boiler
My boiler is not working properly and I have not got any cover is there anyone who will covet it I'm happy to pay a maintenance plan
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Help setting up Feed-In-Tariff for solar panels
Hi everyone, I purchased a new build house in March 2019 and was within the timeframe of applying for the feed in tariff which ends 31st March 2020. The problem I have is I have been back and forward with British Gas since August / September and I feel like I am repeating myself continuously. I have provided them with so…
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Utility Point
Having used Utility Point last year to do my switch I thought it only fair to give you guys a run down on their performance over the last 12 months. I took the deal where you pay 6 months at an inflated price followed by 6 months at a reduced price (approx £125 & £64 respectively) by the time we reached September we were…
