Bulb apology

System

This discussion was created from comments split from: Bulb energy referral thread 2.

Al_Ross

We’re sorry for the poor service recently

Hi ---,

We’re very sorry you had a bad experience with Bulb recently. You were waiting for more than 56 days for us to reply to your email when you emailed us on Monday, 11 November.

We strive to deliver the very best service but on this occasion, we’ve fallen short. You can read more about our service promise and the standards we set ourselves here.

To say sorry for this, we've added £5 credit to your account.

To prevent this happening in the future, we’ve trained more Energy Specialists to provide member support and have built even better online tools in your Bulb Account.

We hope you remain a Bulb member and help us work towards providing the very best service in the industry.

"Thanks Bulb for the great service"

tonylow71

I swapped to bulb to save money being a single parent every penny counts... Started off well, now my payments have not been taking and I am left with s big bill because this company cannot get organized. I will be looking to take my services elsewhere... 

m-holland

tonylow71 said:

I swapped to bulb to save money being a single parent every penny counts... Started off well, now my payments have not been taking and I am left with s big bill because this company cannot get organized. I will be looking to take my services elsewhere... 

Sounds like you werent organized either, I would definitely notice if a single bill hadnt been taken, never mind multiple payments