Bill from previous supplier

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Bill from previous supplier

5 replies 71 views
dmccaf13dmccaf13 Forumite
2 posts
First Post
MoneySaving Newbie
Hi, my old energy supplier has sent us final bill saying we owe money as they had us on wrong tariff the whole time we were with them. Screenshots of meter readings were sent to them every month and we checked our app every month to make sure we were not in debit. Do we legally need to repay? 


  • Gerry1Gerry1 Forumite
    1.8K posts
    Part of the Furniture 1,000 Posts Name Dropper
    Welcome to the forum.  However, you need to provide far more information for anyone to help you: which company, which region, which tariff, pence/kWh, standing charge, opening meter reading, closing meter reading, amount paid etc.
  • dmccaf13dmccaf13 Forumite
    2 posts
    First Post
    MoneySaving Newbie
    Thank you, the company was Bulb, we live in inverclyde scotland. We dont have access to any of the rates/meter reading etc any more as Bulb have cut access to our online account after we cancelled.
  • edited 29 February at 12:39AM
    Gerry1Gerry1 Forumite
    1.8K posts
    Part of the Furniture 1,000 Posts Name Dropper
    edited 29 February at 12:39AM
    Ask for an itemised bill.  If necessary, put in a Subject Access Request, which is free.
    If all else fails, ask for a deadlock letter and go to the Ombudsman upon receipt or after eight weeks.
  • matelodavematelodave Forumite
    5.1K posts
    Eighth Anniversary 1,000 Posts Photogenic
    You should always download PDF copies of your bills & statements and SAVE them for several years so you can keep your own records. Lots of people have been caught by revised bills long after they've left a supplier and then find it difficult to reconcile them because the online account has been closed or deleted
    I suggest you do what Gerry1 advises and then make sure you keep ongoing records with your current suppliers - it can save you a lot of grief in the future
    Never under estimate the power of stupid people in large numbers
  • CardewCardew Forumite
    28K posts
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    What do you mean by wrong tariff?
    Are you on Economy 7(E7) and Off-peak consumption was charged at daytime rates - and vice versa?
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