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Please delete
Please ignore, it was my error. I can't see how to delete the thread.
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EDF energy charging Standing Charge twice!
Hi everyone Just had two energy bills from EDF and I've always suspected something wasn't quite right all the time I've been with them,. I want to switch but I need to get this sorted before I do as I've been with them since at least 2009, yes I know I need to switch before you all tell me. Right first bill which I've paid…
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Out fox the Market
I recently moved house and signed up with Bulb to supply my energy. I have now received two letters from Outfox the Market about an unpaid bill. But I have never had an account with them. Are they something to do with Bulb? My previous supplier was Scottish Power. I'm not sure whether to ignore these letters or to fight…
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Scottish Power and the ombudsman
I made a complaint about Scottish Power to the Energy Ombudsman. Basically, after years of problems I left. In 2012 I had a prepayment meter fitted and was paying for the energy I used plus an amount of the debt every week. I checked their online portal and had a gradually reducing debt. On the day I left I had a balance…
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Solarplicity: Online Account Locked?
Folks, Was with Solarplicity but switched suppliers, however was still being billed by them so raised an enquiry. Today noticed I've get a credit on my bank balance from Solarplicity but being the sort I am wanted to login and check the amount is correct, however first attempt I made to login tells me my account has been…
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Economy 10 tarrif times & heating
Hi everyone, this is my 1st post, after some info please.. I have Economy 10 meter that was originally installed by Eon and I have changed to another company that has economy 7 / 10 I have been quoted the following times for our tarrif: peak 0500 -1300 1600-2000 2200-2300 off peak 0000-0500 1300-1600 2000-2200 The storage…
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Nest replacement
My 5 yo Nest Thermostat has just packed up - it works from the App but not from the outer ring. Nest support has confirmed this is terminal. What do I replace it with - another Nest or a Hive ?
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Co-op Energy contract dates
After having problems with meter readings since I started, decided to switch away. I switched to them on 6th June 2018. So on 5th June started switch. The tariff I was on was one which finished end of July. Final bill showed exit fees of £60. Called them and apparently the contract I was on run until 1st August 2019, even…
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OVO...final bill
Hi, I left OVO on 26th April. I was told a max of 6weeks to get the final bill. This didn’t happen so I contacted them and it was escalated to an operations team, and I was told 10 days max for refund and final bill.....this didn’t happen, so I emailed them last Friday and was told it would be escalated to a team leader.…
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Gas up to the house?
Hi all, Just going through the process of buying a property. Outside of the property in a brown box is a gas meter control valve. This is all there as and no pipes go into the house. There has never been any gas supplied to house, and the wells and west company are not sure either until they come out to inspect. At this…
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Erroneous Transfer British Gas
Hi, I’m brand new here and any and all help would be very gratefully received re. This complex situation. I live in a student house with one other house mate and we are set to move out at the end of the month. In approx. October, our gas/electric provider went bust. It turns it that or landlord then changed us onto another…
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Tonik Energy "Your Direct Debit is Changing"
Hello A couple of months ago, I received an email from Tonik Energy saying “Your Direct Debit is Changing” and in the mail they said they are going to take a £150 more to make sure that all the debts are cleared. This is my first year in the UK and so I don’t have a good grip on understanding the energy bills. I called…
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EON smart meter range
Does anyone know the range of the smart gas meter? The gas meter is outside and the electric meter is two stories up and in a cupboard behind two walls. Will they be able to talk to each other? Also will the smart electric meter be able to connect to the In-Home display unit which is also behind two walls.
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Switching Energy Supplier search results?
Now this may be me just being stupid, but....... Our current energy deal is due to come to an end this month and I have been looking at switching to a better deal. I have used the MSE Energy club and the new 'Look after my Bills' site to get some comparisons. After entering details of our current tariff the results came…
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are smart meters a scam
Someone at work said that the reason eon are trying to force everyone onto smart meters is because once you are on a smart meter you can not switch supplier Is he right or not? Thanks TT
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Money Moral Dilemma: Should I share energy switch cash with my flatmates?
This week's MoneySaver who wants advice asks... I manage my flat's energy bills, and recently referred a friend to our supplier, meaning we both get £75 credit on our energy accounts. Should I share this with my flatmates, or use it towards my own share of the bills? Unfortunately the MSE team can't always answer money…
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Energy Company Failed to Refund Excess Account Balance Within 28 Days
This does not relate to a switch out, I was wondering if anyone has any experience/knowlege of getting compensation e.g 25.00 for this not happening? 22nd May "I have sent request through to our finance team to issue the £60 refund, this will take up to 28 days to be processed and paid back into your account"
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Ebico price increases way more than expected?
I joined Ebico 14 months ago and for the first half of that time everything was fine my direct debit and bill added up. Then they announced thier price rises. The MSE article indicates a less than 10% price increase, when I worked it our it was about a 20% increase for me (and so I increased my monthly direct debit,…
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Changing supplier
Some help required please - Son is a student and moving into a new domestic rental on 1 July. The rental is managed by a letting agent. New tenants are trying to sort out utilities and are having an issue with electricity. The current supplier is EDF and for some reason it is on a business tariff. New suppliers won't…
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EDF bill for 2 weeks, should i switch?
I got my first bill with EDF for 2 weeks as I changed tariff, is £44.72 expensive for 2 weeks, ive given my readings but I'm just shocked, i was on pre payment before. Would are the cheapest electricity only energy companies?
