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How to tell if energy direct debit is correct
Hi all, I am hoping that you can help me to figure out if my energy direct debit is correct, or signpost me somewhere that can do the maths for me. We have been with Avro energy since December and have recently been told that our Direct Debit was too low and that we are £288.39 in debit. We had been paying £84 a month.…
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Bulb or Avro?
Hi. I feel like a total idiot but have never been so spoilt for choice at fixed-tariff-ending-time and don't know which way to jump. I have half the big 6 to choose from, just not my current supplier (otherwise it would be a no-brainer and I would stay with them) I have discarded EDF as I just don't like anything I hear…
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Spark Energy Debt from 2014
I am being chased for a debt from Spark energy that dates back to 2014. On 31st Nov 2014 I moved into a rental with Your move who had a deal with Spark energy provider. I setup a switch to Good energy on 2nd Nov (couple days after moving in and researching how terrible Spark were) I don't have the meter readings anymore as…
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smart meter billing
Hi guys. I’ve been reading this forum for a long time but finally decided to register and ask a few questions. I read a lot about smart meters not just on this forum but elsewhere too. Whenever there is a discussion about smart meters there are hundreds of hysterical people claiming that their newly installed smart meter…
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Smart Meters - let me know the pro's....
Hi All I'm hearing/seeing a bombardment of ads telling me to save the environment, save the planet and the polar bears (said by young children for maximum effect) by fitting a smart meter. Can anyone let me know how this saves energy or the planet - I've tried to find out but can't see it - I must be missing something? I…
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Scottish power meter problem
I have a house I normally rent out, the new EPC rules require me to have an Economy 7 meter fitted due to having electric heating, otherwise I can't legally let it out. I requested this on 9/3 this year after my tenants left and I had new tenants wanting to move in. Scottish power sent a contractor to fit the smart meter,…
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persuading Eon to update meter type on national database.
Hi, in Feb this year I was persuaded to switch from Utility to Eon to take advantage of a duel fuel tarrif. Alas this meant changing my then electricity prepayment meter to a standard meter. this Eon did quite speedily but not fast enough to switch to dual fuel fixed tarriff. Basically they informed me that i must now…
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Chased for Energy debit from 2015-16
I lived with my partner up to May 2010 and then due to finances, we had split up, and I went bankrupt. We had a joint mortgage at the time, and whilst the bankruptcy covered the mortgage and other debts, there was no way that I could get my name removed from the house. She continued to live in the house as I had moved out,…
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incorrect meter readings provided
I've lived in my current place for just over a year. I have no access to the electricity meter and neither did the owners before me. Meter readings have to be requested from the concierge. The most recent reading I received would mean that I've spent £500 since the last meter reading whereas before I'd pay around £80 for…
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British Gas HomeCare Overcharging Loyal Customers
We all know that BG stitch up their loyal customers and charge newbies far less for the same cover. Does anyone know how many months so you have to have cancelled BG home care for before you can join as a 'new' customer again?
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prepay gas meter has debt from previous owner
Hi, i just bought a flat a few weeks ago, i found out who the energy providers were and had them put in my name while i decided who to switch to, that was easy enough. But its been hard work since then. it turns out that the previous owner left about £50 of debt on the gas prepay meter, so i cant change to a credit meter…
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Warning over aggressive debt collections after energy firm failures - MSE News
Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice...Read the full story: 'Warning over aggressive debt collections after energy firm failures'…
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New Condenser boiler fitted. Water now stinks
** Think i posted this in wrong section again. Apologies ** Is it normal for the water to smell like **** after a new Condenser boiler is fitted? It was cloudy at first but that cleared. But its been a day and the water still stinks. Sometimes eggy, sometimes sulphury, sometimes !!!!!!. Oh, and the hot water tap sounds…
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Switching before end of contract.
Is it worth doing this? I am with Together energy and am unhappy with the service. I haven't had a bill since March (should be monthly) despite sending in monthly readings. When I have contacted them they say they have had a few issues and it's on it's way, usually the next week. However I still haven't received one. Of…
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Switching Energy Supplier with Smart Meter
I've been with SSE for the past year and it's time for me to switch to a better deal. I took up their offer of a (SMETS-2) smart meter, so I'm hoping to get a deal where I can continue using it. Looking at the different offers, most have some sort of statement saying they can't use another company's smart meter. For…
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“Related Meter” - Scottish Power
Hi, I’ve come here today to try and find honest answers as I’m losing the will to live, after the stress me and my partner are going through regarding getting a standard direct debit meter installed, or even a smart meter. I’ve been on the phone for the last 4 weeks since we moved in and the hassle we’ve had and lies we’ve…
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Gas meter move
Can anyone tell me the likely cost of moving a gas meter from the side of a house to the rear, probably around 5 metres away and who would I contact to do the job. I'm enquiring on behalf of my dad who recently became disabled after a leg amputation, the problem being that the meter prevents access for a mobility scooter…
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EoN High Bill - Wrong Billing
Hi, Has the following happened to anyone else? After numerous meter reader checks, telephone conversations and emails, we have got nowhere in resolving an apparent billing problems. The customer service agent is unhelpful. The customer service agent said she could not read my emails - despite admitting later, she could.…
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Paying extortionate amount, not sure how to proceed
Hi guys and girls, I don't really know the best solution from here. I live in a 2 bedroom flat (quite large for a flat but no mansion). My partner and i are full time employed so only really active within the flat on evenings and weekends. We have a money saving kettle that only boils 1 cup at a time, we use the washing…
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New build property, first time buyer - advice
Morning everyone, We moved into our new build on 31st May. The current supplier for our E and G appear to be British Gas. I haven't contacted them about it yet. Obviously we may find a better deal that British Gas. Any advice for us? e.g. tariffs, cashback and the fact we'll be opening brand new accounts in a brand new…
