persuading Eon to update meter type on national database.

RobGrant

Hi, in Feb this year I was persuaded to switch from Utility to Eon to take advantage of a duel fuel tarrif. Alas this meant changing my then electricity prepayment meter to a standard meter. this Eon did quite speedily but not fast enough to switch to dual fuel fixed tarriff.
Basically they informed me that i must now change both meters to smart ones in order to be switched onto dual fixed tarriff.
I have declined this new change of terms and am happy to remain on Eon energyplus tarriff till i can source other options.
My former individual gas & electric accounts have since been merged with a new single account number which i feel will help when i eventually move supplier.
However today i recd an online surprise when i liked a qoute from Bulb, in that i couldnt switch because the national database hadnt got updated info that i no longer had the old Eon prepayment meter but its standard Eon installed meter instead.
I rang Eon 3 times today to ask when they would update the national database and got a range of differing answers though the most prevelent was it can take 8 weeks, now passed., to we will get around to it eventually.
So my basic question is how do i persude Eon to inform the database that i no longer have the prepayment meter but that they have replaced it with a standard credit meter themselves.?

D_M_E

You could try writing a letter headed COMPLAINT detailing what you want and why you are raising a complaint - their shoddy and derisory service in response to a simple request, and the fact that it is costing you money being kept on their more expensive tariff.
If you have now been stuck in a contract with them, also ask that you be released without paying any exit fees if payable as a result of their tardiness.

Back your letter with an email.

8 weeks to change details on a database - this sort of thing should take no more than 30 seconds and that's being generous.

Biscuit_Tin

RobGrant wrote: »

Hi, in Feb this year I was persuaded to switch from Utility to Eon to take advantage of a duel fuel tarrif. Alas this meant changing my then electricity prepayment meter to a standard meter. this Eon did quite speedily but not fast enough to switch to dual fuel fixed tarriff.
Basically they informed me that i must now change both meters to smart ones in order to be switched onto dual fixed tarriff.
I have declined this new change of terms and am happy to remain on Eon energyplus tarriff till i can source other options.
My former individual gas & electric accounts have since been merged with a new single account number which i feel will help when i eventually move supplier.
However today i recd an online surprise when i liked a qoute from Bulb, in that i couldnt switch because the national database hadnt got updated info that i no longer had the old Eon prepayment meter but its standard Eon installed meter instead.
I rang Eon 3 times today to ask when they would update the national database and got a range of differing answers though the most prevelent was it can take 8 weeks, now passed., to we will get around to it eventually.
So my basic question is how do i persude Eon to inform the database that i no longer have the prepayment meter but that they have replaced it with a standard credit meter themselves.?

Confused.com

RobGrant

confused??? simple answer i rang 3 times on Sat got three different reps citing contradictory responses the most each agreed on was an 8 week time limit which when i pointed out had now passed got the response *we will get round to it eventually" prior to hanging up on 3rd occasion.

RobGrant

had nice telephone chat today and recd confirmation that database will be updated by friday and have named person/telephn to contact if its not. all in all pleased with result (ps, Eon called me).

Former_E.ON_Company_Representative:_Malc

RobGrant wrote: »

Hi, in Feb this year I was persuaded to switch from Utility to Eon to take advantage of a duel fuel tarrif. Alas this meant changing my then electricity prepayment meter to a standard meter. this Eon did quite speedily but not fast enough to switch to dual fuel fixed tarriff.
Basically they informed me that i must now change both meters to smart ones in order to be switched onto dual fixed tarriff.
I have declined this new change of terms and am happy to remain on Eon energyplus tarriff till i can source other options.
My former individual gas & electric accounts have since been merged with a new single account number which i feel will help when i eventually move supplier.
However today i recd an online surprise when i liked a qoute from Bulb, in that i couldnt switch because the national database hadnt got updated info that i no longer had the old Eon prepayment meter but its standard Eon installed meter instead.
I rang Eon 3 times today to ask when they would update the national database and got a range of differing answers though the most prevelent was it can take 8 weeks, now passed., to we will get around to it eventually.
So my basic question is how do i persude Eon to inform the database that i no longer have the prepayment meter but that they have replaced it with a standard credit meter themselves.?

RobGrant wrote: »

had nice telephone chat today and recd confirmation that database will be updated by friday and have named person/telephn to contact if its not. all in all pleased with result (ps, Eon called me).

Hello RobGrant and welcome to the Forums.

I'm sorry for the delay updating your account following the meter exchange and glad this is now being sorted.

[FONT=&quot]Following a meter exchange, it usually takes up to 3 weeks to update the necessary systems. We need to let a number of third parties know about the change. These include the electricity distributor, meter operator/readers and the national database that holds details of all meters. These industry third parties then need to update their systems. Once this is all through, you'll be able to change supplier.

[/FONT][FONT=&quot] I do know we're working through a large backlog of meter exchange updates and, to be honest, they're currently taking longer than the usual turnaround time I mentioned above. I suspect this is why you were given conflicting answers when you contacted us.[/FONT]

[FONT=&quot]Sorry again for the delay [/FONT][FONT=&quot]RobGrant and thank you for your patience.[/FONT]

[FONT=&quot]Malc[/FONT]