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Locked in Switch
Used MSE (Cheap Energy Club) to Switch energy in November, Switch has gone through (Obviously as its now May) Had the £25 Cash Bach after 3 months but am now unable to Switch as the account is locked in "Switch In Progress" Now ,how do I get that removed.
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Ovo energy
Hi My mums account was taken over by ovo from economy energy. As my mum is extremely hard of hearing and nearly 86 I always deal with any aspects that need to be discussed via the phone. Previously she only had to confirm either verbally or in writing that I had authority to discuss her account and never had an issue with…
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British Gas added "free" HomeCare that was not requested
Just switched my 87 year old mum to BG energy Plus Protection Green May 2020 tariff via the energy saving club. I am 100% certain that when i did the switch there was no mention of a Homecare agreement - given free for the first 12 months. However my old mum lives in a LA rented property and doesn't need Homecare. My…
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CEC Tariff quote doesn't match supplier
Using MSE Cheap Energy Club to switch from one existing Scottish Power tariff to another one appeared to be going very smooth. I submitted my request and a few days later receive a letter from SP saying switch complete but when I checked the tariff details they were completely different and it isn't the 5% VAT different!…
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Final Bill From Economy Energy
I've today had my final bills through from Economy Energy and something doesn't add up (why am I not surprised). It includes estimated readings that have never existed on my account with them and suggests I owe them a lot of money even though I was only with them for 5 months and I have my start and end readings. I've…
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Eon name change ?
I want to start paying my mothers energy bill for her from my account since she has trouble dealing with money matters lately. If I request a name change on the bill would this count as breaking the contract and result in the £35 per fuel fee? She is with Eon. TIA
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National Gas Database
Hello, I am at a loss as to what to do. I tried to switch my energy from OVO to SO ENERGY. This has been going on since 21st Jan. I can’t switch as my meter is incorrectly logged with the National Gas Database as a prepay meter when it’s a credit meter. So Energy won’t switch me until this is resolved. I have lost count…
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Bill sent over 12 months later for gas and electric, should I pay this?
Looking for some advice if anyone can point me in the right direction please? We moved to a new build in dec 2017. Gas and electric with British gas due to building company using them. In Feb 2018 we changed to a different supplier and submitted our new readings to the new supplier. Expecting to receive a bill from British…
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Rising Direct Debits
I switched energy supplier in December as they were offering a Direct Debit more than £10 per month lower than my old deal. Cheap Energy Club had enthusiastically pointed out to me I could save over £140 per year (it included a bit of cashback). The deal was based on true usage last year. Whaddaya know - the new guys…
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Economy 7 tariff massive increases
Hi, looking for help and advice being new to this forum but respect MSE as a consumer champion. I volunteer at a small local museum which is a registered charity and we have night storage heaters as our main heating throughout the building. We chase the best rates we can but are hitting an enormous problem with the best…
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Problem with British Gas Smart Linked Thermostat
I had one of these systems installed in 2012, and it was subsequently migrated to the Hive network. I am having a problem with the portable thermostat. The battery indicator is flashing permanently, even after replacing the batteries with a new (and tested) set. The batteries are also definitely inserted the right way…
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Utilita smart meter problems
Hi there, I'm trying to switch energy suppliers without having to go onto a direct debit (i struggle with money and paying Bill's due to my mental health) but i am currently on utilita. They fitted their smart meters into my property, which was fine for about a year, and then decided to change suppliers recently, only to…
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Foxglove energy
Is anyone else having a nightmare dealing with these cowboys??? I am trying to finish and get away from them after they just decided to double my DDs without warning among other unacceptable behaviours!!!!!
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Add name to utility bill
Hi, how do you add another name to your gas utility bill? Mate of mine is staying in and just arrived in the UK and will need some proof of address to open a bank. How do I add him to my bill ?
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Smart meter gas reading
Hi, I have just had a smart meter fitted in my home with new meters, the electric one seems quite accurate but the gas one is saying that yesterday I used £17 worth of gas 17.74 kwh used and the day before £35.06 35kwh used ?! The heating comes on for an hour per day and say a bath each day. New Combi boiler! Surely this…
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Any experience with the smaller suppliers..?
Last time I took what I thought was a bit of a risk and switched to Tonik. As it turned out, I have had no cause for complaint and their customer service has been pretty good - I've been able to get through to a native English speaker live operative fairly quickly when needed. I would stay with them if it weren't for the…
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Scottish Power - in debt through no fault of mine
Hi, I have had a 10 year nightmare between SP and my housing association landlord and there is still no end in sight. Moved into a new build '09, which of course had new meters installed during construction. I have never used gas (been capped since move in). I have been charged IGT fees, which is not still active after…
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Silly me can't get how to refer folk to Octopus
I have just joined and I also know that friends and family are coming to the end of their contracts with the major suppliers. I've read through but cannot see how I refer them or how, if they join too, their applications are linked to my account. I must sound a real mutt.:o
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Green Star Energy Notice of Action Letter
Hi, I am in the process of disputing my last bill with Green Star Energy. After received the last bill, I disputed it as it was based on estimates and I provided meter readings. Then it got quiet... they did not reply. I am now with Scottish Power since March and I received letter that my details may be passed to debt…
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Crazy electricity bill.
I got billed £1100 for 3 months from EDF. Me and my partner live in a 1 bedroom flat both working full time hardly ever home. How is it even possible?
