Foxglove energy

JVBP

Is anyone else having a nightmare dealing with these cowboys??? I am trying to finish and get away from them after they just decided to double my DDs without warning among other unacceptable behaviours!!!!!

nickcc

Seems similar tricks that One Select tried before they went into administration.

WiseOwll

Foxglove and Outfox the Market are one of the same outfit.

MarieCC

I'm having a problem with them too. First of all we had the customer relations disaster last winter when they decided that rather than having a set amount DD all year as most customers originally agreed - to even out payments over the year - they'd double it in winter because people used more electricity then. When customers started to leave in droves they backed down and went back to the original set amount. Then 8 days ago I had the same email as the OP doubling my direct debit because my account is currently £58 in arrears (not surprising after the winter, but now in summer I'm using less electricity so it will even out).
So I also decided to switch, only to receive a snotty and arrogant email from Foxglove saying they had blocked my switch because my account was more than 28 days in arrears!!! I've only known about the shortfall for 8 days and since it was such a small amount I figured it would be sorted out on the final bill. I wouldn't stay with them if they were the last supplier on the planet.

Maverock

I am moving away from these people at the earlies opportunity, they are absolute thieves.


I live in a one bedroom flat and my current DD is now running at £170.82 per month. I know this cannot be right as I have no arrears with them.

Gerry1

I was with Eco7, another of their brands, and they were dreadful. Massive hikes in DDs, and it took months to get a refund of my credit after I left them.

Gerry1

MarieCC wrote: »

So I also decided to switch, only to receive a snotty and arrogant email from Foxglove saying they had blocked my switch because my account was more than 28 days in arrears!!! I've only known about the shortfall for 8 days and since it was such a small amount I figured it would be sorted out on the final bill.

Ofgem says 'If it's your supplier's fault you're in debt, they can't stop you from switching.'