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Energy switchers to receive compensation for delayed refunds
Interesting article in todays Guardian on line: "Gas and electricity customers are set to automatically receive compensation if their supplier fails to hand back their final credit balance within 10 working days. Under the new Ofgem rules, which started on 1 May, customers will also be entitled to compensation of up to…
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Cheap Energy Club - frquently asked questions page
There seems to be a frequently asked questions page for the Cheap Energy Club located here according to at least one MSEer https://clubs.moneysavingexpert.com/cheapenergyclub/faq Can everyone else see that, or does clicking on that link take you to this page instead? https://help.cheapenergyclub.com/hc/en-us? Whilst this…
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Energy Switch
Hi guys Hoping someone might be able to help me as I have tried emailing MSE multiple times with addresses listed in their site but no one responds/I get bounce backs saying the email address doesn’t exist. Anyway, I switched energy provider through the MSE energy club but 13 days later cancelled the switch as I saw a…
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Is my Economy 7 Faulty ?
Got two switches, one for the hot water and one for economy 7. If i turn the economy 7 on in the evening, the amber light on the switch itself seems to take a few hours to turn on. Is this because E7 can only be used during the night time and early morning, or do i have a faulty switch ? Thanks
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Scottish Power..
Came to end of contract with SP, with whom I have been reasonably happy. Signed up for their suggested best fixed rate deal. Went to Money saving comparison tool. Found much better rate by - Scottish Power. Signed up for new fixed rate contract (at about £40 per month less). Get cash back of £25. Strange times.....
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Electric only with astronomical first bill - please help!
Hello I hope you can help me. We've just moved into a 2 bed, city center apartment. We provided meter readings and got a 2 week bill for £90! I can't understand how we are using £45 per week electric. We've not had to turn the heating on at all, we turn / unplug most appliances off at the socket when not in use, we don't…
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Switching to Bulb
Hi, I am switching to Bulb and applied through Cheap Energy Club. Two queries: 1) I know I will ''get £25 cashback 3 months after switching''. I cannot find if and how to claim it and if there is anything else I can claim. 2) On the website https://www.higgypop.com/offers/50-off-your-energy-bill/ I found that Bulb offers…
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Switch now or wait til July?
Hi, what's people's advice here? I keep hearing contradictory things. Some say energy prices will decrease as we get nearer the summer whilst I've heard from BBC and Guardian that prices will rise. I'm with Avro but there are cheaper options presently available. Should I grab the best offer now or wait a bit? (Avro don't…
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Annual Statements (Co-op Energy) giving wrong info
I hope this is appropriate and in the right place. I just wanted to share an experience from earlier today. Our gas & electric are supplied by Co-op Energy. Following an increase in our direct debit I phoned them to query it. I had based my calculations on the 'Annual Statement' figures from February 2019, which indicated…
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AVRO Energy - refusing switch
Hello I signed up for AVRO a year ago and was paying £96 by DD. End of the year I decided to switch to get a better deal. AVRO declined the switch. They say I owe the £326 on my bill. This is the first I was aware of this. Basically we had used more energy in the last few months than the £96 covered. I fully intend to pay…
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Beware of Out of date Tariff Prices on CEC Comparison.
I check my Comparison regularly, and the CEC is still using old cheaper Tariff Prices from months earlier and way out of date on the Tariff I am on .. Economy 7 Energy. This makes any comparison made inaccurate, so be aware. I am suspicious that others may be behind also in updating the Tariff prices, has anyone else…
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Closing balance bill
Hi, I have a closing balance bill of £315 from Solarplicity. I have a smart meter (I don't actually have the little screen gadget plugged in but I'm guessing the actual meter sends the readings to the company, or do I have to have the screen plugged in at all times?) My bills each month nearly always say I'm in credit and…
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Help Please - Massive Elec Bill!
I'd like to start off with an apology - I know very little when it comes to utilities so any help or advice would be hugely appreciated. We moved into our new house at the end of last year. The house is electricity only (electric boiler) and has normal looking radiators (not the white metre/storage heaters). The previous…
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EON Smart Meter
Hi, just got off the online chat with one of EON Reps, and I still feel quite disappointed. Their response was that thier Direct Debit system wasnt working, and that I should go on my account online and change it, but cant do no more than 5%. I feel they are overcharging me way opver 30-40%. We recently moved into our…
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Historical Overcharging for Gas Supply
Switched to Avro three years ago and up until now very satisfied. In the process of switching to a lower tariff (I am consistently in credit) I received an email to say i must clear the £720 deficit on my account before I can switch tariffs! The company had suddenly realised they had been charging me in metric units and…
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Questions about "supplemental" Solar panels
Having a dumb moment here!! Moved into a new build (Housing Association) 1st floor flat, 6 months ago. It has access to 2 "supplemental" solar panels on the roof. Electric and Gas provided by British Gas I can't find anything provided by my Housing association about it (other than they were installed and a sales brochure…
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Bulb- money randomly credited to balance
Hi just checked my bulb app,and all of my previous direct debits payments for last year have randonly been credited back to me under a "bill correction". No idea why, am i missing something? Thanks in advance
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DD coating more than prepayment
Hi Tried searching but can’t find anything. Has anyone moved from a prepayment metre to a Dd which is meant to save you more and it costs more? We had prepayment for 2.5yrs and finally made the switch to DD everyone saying it cheaper and BG told me would beneficially every month to look at switching. Finally made the…
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Cancelling SSE home services
We renewed the central heating cover with SSE on 4/4, it was expensive because our boiler was ancient. Since then, we came into some money and had our boiler renewed. It all happened very quickly, if I'd known the new boiler was imminent I wouldn't have renewed SSE heating cover. Anyway, I called to cancel the cover and…
