EON Smart Meter

gooddriver

Hi,


just got off the online chat with one of EON Reps, and I still feel quite disappointed. Their response was that thier Direct Debit system wasnt working, and that I should go on my account online and change it, but cant do no more than 5%. I feel they are overcharging me way opver 30-40%.


We recently moved into our 3-bed semi-detached in Feb-19. (not occupied at all since purchase Aug-18) Previous occupier was with E.ON, so we decided to go stick with the same... We got a Smart meter installed as well.


We are on the EON Smart Saver V5 tariff, and it is duel fuel for £87 a month DD. Depsite being over £180 in credit, they have decided to bump up my FIXED rate to £130... (not so fixed after all).


It just doesnt make any sense to me, how can I overpay hundreds of pounds and then be asked to pay more in DD?


Our usage ain't crazy, only 2 of us and not all rooms are being used at all (house still needs decorating)


Not looking forward to getting home after work to sit on the phone...


I just wondered is it just me, or does anyone else have experience of this or do you think this is a bit odd? or is this usual practice?


I assumed smart meters would elimiated estimated bills and only charge for what you use. My account even shows readings it has taken from the smart meter...


any help would be much appriciated

Carrot007

Are reads getting though?

[Deleted User]

@gooddriver
How long ago was your last bill?
Are all the readings on the bill marked as actual readings?
Are the correct meter readings on the bill for both the old and new meters? Basically have E.ON performed the meter swap and recorded the correct numbers on your account?

You need an up to date bill using actual (or smart meter) readings to see your actual credit balance.

You signed up to the tariff in August 2018 going from your original post. Have E.ON estimated the new Direct Debit amount by assuming you are moving to their standard variable tariff in August this year when the current tariff expires?
If so, then that would explain why they have increased it dramatically.

Best way forward, use the E.ON official complaints procedure (only using the written form for audit trial purposes) and outline what has gone wrong. Also tell what you are looking for - i.e. getting the direct debit decreased to its current amount.

Benight

gooddriver wrote: »

Hi,


just got off the online chat with one of EON Reps, and I still feel quite disappointed. Their response was that thier Direct Debit system wasnt working, and that I should go on my account online and change it, but cant do no more than 5%. I feel they are overcharging me way opver 30-40%.


We recently moved into our 3-bed semi-detached in Feb-19. (not occupied at all since purchase Aug-18) Previous occupier was with E.ON, so we decided to go stick with the same... We got a Smart meter installed as well.


We are on the EON Smart Saver V5 tariff, and it is duel fuel for £87 a month DD. Depsite being over £180 in credit, they have decided to bump up my FIXED rate to £130... (not so fixed after all).


It just doesnt make any sense to me, how can I overpay hundreds of pounds and then be asked to pay more in DD?


Our usage ain't crazy, only 2 of us and not all rooms are being used at all (house still needs decorating)


Not looking forward to getting home after work to sit on the phone...


I just wondered is it just me, or does anyone else have experience of this or do you think this is a bit odd? or is this usual practice?


I assumed smart meters would elimiated estimated bills and only charge for what you use. My account even shows readings it has taken from the smart meter...


any help would be much appriciated

Read this and follow

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/

Former_E.ON_Company_Representative:_Malc

gooddriver wrote: »

Hi,


just got off the online chat with one of EON Reps, and I still feel quite disappointed. Their response was that thier Direct Debit system wasnt working, and that I should go on my account online and change it, but cant do no more than 5%. I feel they are overcharging me way opver 30-40%.


We recently moved into our 3-bed semi-detached in Feb-19. (not occupied at all since purchase Aug-18) Previous occupier was with E.ON, so we decided to go stick with the same... We got a Smart meter installed as well.


We are on the EON Smart Saver V5 tariff, and it is duel fuel for £87 a month DD. Depsite being over £180 in credit, they have decided to bump up my FIXED rate to £130... (not so fixed after all).


It just doesnt make any sense to me, how can I overpay hundreds of pounds and then be asked to pay more in DD?


Our usage ain't crazy, only 2 of us and not all rooms are being used at all (house still needs decorating)


Not looking forward to getting home after work to sit on the phone...


I just wondered is it just me, or does anyone else have experience of this or do you think this is a bit odd? or is this usual practice?


I assumed smart meters would elimiated estimated bills and only charge for what you use. My account even shows readings it has taken from the smart meter...


any help would be much appriciated

Hello gooddriver and I'm sorry you were disappointed with the Live Chatter you dealt with.

Not sure what they meant by 'the Direct Debit system not working.' I'm not aware of any recent problems in this area.

You can change your payments online by more than 5 per cent provided the account is billed up to the latest meter readings. Pop in readings and create a bill. Once through, you'll be able to change your payments by up 20 per cent up or down. We'll need to do anything more than 20 per cent.

Once billed up to date, you can have part or all of any remaining credit at that point back. Taking a refund part way through a 12 month Direct Debit cycle might mean we ask to alter the monthly payments. This is because these arrangements spread the estimated cost of energy usage over a full 12 months with the aim of achieving as near as possible to a zero balance by the annual review. Refunds part way through might mean there's not enough in the pot to cover usage up to this review.

I suspect your situation is a bit more complicated as you've only recently moved in. We base Monthly Direct Debits on current prices and past usage. On first moving in, it's difficult to estimate how much we think you'll use as we only have the previous occupier's usage to go on. This will even out as the longer you're at the property, the more relevant the usage will be to you and your lifestyle.

You're right, smart meters will do away with estimated bills and help when we review your payments. We'll be better able to estimate how much energy we think you'll use in the future as we'll have accurate details of your past usage.

With our Fixed Term deals, it’s the unit prices per kWh and daily standing charges that are guaranteed not to change for the duration of the agreement. Monthly costs will change if more or less energy is used than originally estimated.

Hope this explains a bit more about how our Monthly Direct Debits work gooddriver . Let me know if you need any more information as happy to help.

Malc