Green Star Energy Notice of Action Letter

rumanowski

Hi,

I am in the process of disputing my last bill with Green Star Energy.
After received the last bill, I disputed it as it was based on estimates and I provided meter readings. Then it got quiet... they did not reply.
I am now with Scottish Power since March and I received letter that my details may be passed to debt collection agency. So I contacted Green Star on WhatsApp and was assured the process has been stopped. I provided more meter readings to establish how much I am supposed to pay.
Today I received a letter from Green Star, asking to pay by 5th of May or my details will be passed to external debt collector agency, additional charges added and credit rating affected.

Help!

Benight

rumanowski wrote: »

Hi,

I am in the process of disputing my last bill with Green Star Energy.
After received the last bill, I disputed it as it was based on estimates and I provided meter readings. Then it got quiet... they did not reply.
I am now with Scottish Power since March and I received letter that my details may be passed to debt collection agency. So I contacted Green Star on WhatsApp and was assured the process has been stopped. I provided more meter readings to establish how much I am supposed to pay.
Today I received a letter from Green Star, asking to pay by 5th of May or my details will be passed to external debt collector agency, additional charges added and credit rating affected.

Help!

https://www.mygreenstarenergy.com/portals/0/pdf/uk_customercomplaints_oct_4_2013.pdf

I see no mention of WhatsApp in step 1, sorry.

As months have now passed since you were last supplied by the supplier, I suggest you pay what has been asked for, under protest if you will, and then follow the suppliers complaint procedure to seek to remedy any complaint you may have against the supplier

matelodave

If you have a dispute then send them a letter by recorded delivery (and save the recipt and check that it's been delivered) - don't phone, email or anything else stating your facts and that the bills is in dispute and demanding that they suspend any action until the dispute is resolved.

Make sure that its marked complaint, so at least you can get the complaint clock ticking if you haven't already done so