Final Bill From Economy Energy

falcieri

I've today had my final bills through from Economy Energy and something doesn't add up (why am I not surprised).



It includes estimated readings that have never existed on my account with them and suggests I owe them a lot of money even though I was only with them for 5 months and I have my start and end readings. I've forwarded everything to Ovo for them to look at.



Has anyone else had their bills and seen inconsistencies? My gas bill seems ok but my electricity bill makes no sense at all.

Benight

falcieri wrote: »

I've today had my final bills through from Economy Energy and something doesn't add up (why am I not surprised).



It includes estimated readings that have never existed on my account with them and suggests I owe them a lot of money even though I was only with them for 5 months and I have my start and end readings. I've forwarded everything to Ovo for them to look at.



Has anyone else had their bills and seen inconsistencies? My gas bill seems ok but my electricity bill makes no sense at all.

Any intermediate, estimated readings on your Economy Energy account will have very little effect on the amount you will be expected to pay, whether you have seen them before, agree or diasagree with them.

The important readings over the 5 months you were on supply with this supplier are the start and end readings which you say you have.

As long as the start reading used by Economy Energy is that used as the end reading of the previous supplier and that the end reading used by Economy Energy is that used by Ovo energy as your start reading, then again, it will have very little difference to your cost even if they vary a little from what you believe they should be.

falcieri

Benight wrote: »

Any intermediate, estimated readings on your Economy Energy account will have very little effect on the amount you will be expected to pay, whether you have seen them before, agree or diasagree with them.

The important readings over the 5 months you were on supply with this supplier are the start and end readings which you say you have.

As long as the start reading used by Economy Energy is that used as the end reading of the previous supplier and that the end reading used by Economy Energy is that used by Ovo energy as your start reading, then again, it will have very little difference to your cost even if they vary a little from what you believe they should be.

So does that mean the balance outstanding on the invoice could be wrong even though they have the right start and end metre readings (with grossly out estimated readings inbetween). I didn't get regular monthly statements with EE only July which was £39.09, September which was £6.99 and then the final bill which apparently accounts for the last two months which comes to £387.59 which is more than my entire yearly estimate with my new supplier.

Benight

falcieri wrote: »

So does that mean the balance outstanding on the invoice could be wrong even though they have the right start and end metre readings (with grossly out estimated readings inbetween). I didn't get regular monthly statements with EE only July which was £39.09, September which was £6.99 and then the final bill which apparently accounts for the last two months which comes to £387.59 which is more than my entire yearly estimate with my new supplier.

If, as you say in your OP, the bill "doesn't add up", then there is an error in the bill.
Complain explaining carefully and in detail the arithmetic error you claim exists within the bill.

falcieri

Benight wrote: »

If, as you say in your OP, the bill "doesn't add up", then there is an error in the bill.
Complain explaining carefully and in detail the arithmetic error you claim exists within the bill.

I've heard back from OVO and despite all the haphazard billing the final read on my metre with EE is correct and as far as OVO are concerned the outstanding amount is therefore due though noone has actually asked me to pay it yet. I need to sit down and go through all the figures on my past bills to see if there's any problem further back. That they haven't billed me correctly or consistently during my time with them will no doubt be part of the problem with the high final read bill which is a massive sting so late in the day, but I'm still suspicious given what I hear about EE's billing issues so I want to be sure. What a headache. As I only got my final bill this week I've had no way of knowing the was coming.

Mr.Everready

I was "lucky", when I received my over inflated bill in December/January I contacted them and they changed it. They were over billing by £5-600 iirc


I am though, still awaiting my final EE bill. I've also left OVO and still waiting for their bill too !

Planetsaver

falcieri wrote: »

I've today had my final bills through from Economy Energy and something doesn't add up (why am I not surprised).



It includes estimated readings that have never existed on my account with them and suggests I owe them a lot of money even though I was only with them for 5 months and I have my start and end readings. I've forwarded everything to Ovo for them to look at.



Has anyone else had their bills and seen inconsistencies? My gas bill seems ok but my electricity bill makes no sense at all.

Boy was I glad to see the back of those crooks, I could no leave them quick enough, but I could not leave cos they kept saying I owed them money, I am sure I was over charged massively but in end I was just glad to get out at any cost and put it down to experience.

Never again.

Benight

falcieri wrote: »

I've heard back from OVO and despite all the haphazard billing the final read on my metre with EE is correct and as far as OVO are concerned the outstanding amount is therefore due though noone has actually asked me to pay it yet. I need to sit down and go through all the figures on my past bills to see if there's any problem further back. That they haven't billed me correctly or consistently during my time with them will no doubt be part of the problem with the high final read bill which is a massive sting so late in the day, but I'm still suspicious given what I hear about EE's billing issues so I want to be sure. What a headache. As I only got my final bill this week I've had no way of knowing the was coming.

If you have a bill, it will have a settlement date on it.
If it does not have a settlement date on it, it is not a bill, let alone a final bill.

Your issue when you started this thread, as I understand it, was the calculation you were provided was arithmetically incorrect.
If you still think that is the case, I have posted what I think you should do.

No one else seems to have posted that they have had any such arithmetic errors on their calculations, and it would be extremely odd as it is calculated by computer, but if the numbers really don't add up in your case, carry on.

Or are you now coming to the conclusion it was you who was unable to add up? :huh:

falcieri

Benight wrote: »

If you have a bill, it will have a settlement date on it.
If it does not have a settlement date on it, it is not a bill, let alone a final bill.

Your issue when you started this thread, as I understand it, was the calculation you were provided was arithmetically incorrect.
If you still think that is the case, I have posted what I think you should do.

No one else seems to have posted that they have had any such arithmetic errors on their calculations, and it would be extremely odd as it is calculated by computer, but if the numbers really don't add up in your case, carry on.

Or are you now coming to the conclusion it was you who was unable to add up? :huh:

Well I thought that because OVO's suggestion that 'well you have the start and end metre readings so it must be right' seemed logical. But I've now printed off all my statements for both gas and electric and highlighted the problems and there are huge calculation errors and numerous typos on metre readings (if you can believe it). On my gas bill for instance they didn't use a single metre reading I sent them despite my emails to them, and they stuck with only estimates which were vastly inflated. And then inexplicably the gas metre reading they sent to my new supplier was lower than the opening reading when I joined them 5 months earlier.



Having looked through all my metre readings on the statements for both gas and electric most of them are just estimates or they've got the numbers round the wrong way ie putting 5982 instead of 5892. It' is such a mess I don't even know where to start.



So far with my new supplier for electric I have used 707 kwh of energy coming to a total of £131 over 6 months. EE calculated my entire kwh with them of 411 at £387 and yes the pence per kwh is similar on both accounts. Most of the errors didn't become apparent until this final bill I've just had and they stopped responding to me way back last November.



I haven't seen any responses yet to anyone else getting final bills. I had one response on Twitter from someone who said they are sticking to estimate readings unless they are significantly out but I haven't seen anything from anyone else with this.



EE's email says that if I owe them money I have to pay it through the EE account portal, but it doesn't actually say it's a final account or a deadline for payment. So I'm going to just correspond with OVO and try to resolve this. I've sent all my bills to someone else to look through and cast a fresh eye over them.

falcieri

Planetsaver wrote: »

Boy was I glad to see the back of those crooks, I could no leave them quick enough, but I could not leave cos they kept saying I owed them money, I am sure I was over charged massively but in end I was just glad to get out at any cost and put it down to experience.

Never again.

They were impossible to correspond with to get anything resolved whilst the business was live. I tried numerous times to get incorrect metre readings changed.

Londoner_1

I too had my final bill from teh administrators, and both elec and gas are credit figures, gave this to OVO who have now cut their bill in half to a grand total of about £84 for both gas/elec for about 6 weeks use, no longer with OVO as they were expensive.