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Big energy switch
On 17th September I switched energy supplier to E.on via the Big Energy switch. I know that I have fourteen days to cancel this. What I would like to know is this: when I have cancelled this with E.on which I cannot do until they let me know that they have completed the switch can I then change to First Utility as that was…
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npower refusing to record actual meter reading
we have duel fuel with npower. the meters were read in may by an actual meter reader but they only recorded the electric reading and estimated the gas. i sent my own readings a week later. then when the bill came in september they had not recorded my gas reading and still estimated it. we then got a letter saying it was…
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HELP npower energy bills
Hi all, We've got a bit of a major problem with out billing. Firstly, the gas meter was changed but no-one has any before or after readings. Hence, we cannot seam to get a proper final bill. We have a complaint open but the second issue is that the billing has constantly been edited and updated over 6 years to the point…
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Letter from Thomson broadbent chartered surveyors
Hi guys, this morning got a letter from the above firm saying their records show there are distribution network power lines either on or close enough to my property that entitle me to recieve annual or capital payment. They want to represent me and take a cut of 20%. First time I've heard of this, anyone had any dealings…
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Cheap Energy Club - Switching email
Just a quick heads up to the CEC staff. When you send out an email saying "Thank you for switching" it may be helpful to state the fuel(s) that are being switched. I recently switched to the E.on collective deal for electric only but afterwards I wasn't 100% certain that I had actually changed the comparison results to…
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First Utility putting price up
I'm hoping someone can explain this because I don't understand it. When we got our house in July last year we were on £56 per month to First Utility for both gas and electric. We weren't living in the house until November but used the steamer for wallpaper stripping etc and had built up a bit of credit. In November or…
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Smart Meters
I am thinking of having a smart meter. Does anyone know what are the cons with them. I am with SSE. Thanks
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Wrong reading used on switch
I recently switched from Scottish Power to Co-op Energy. After a surprise debit from my bank account by Scottish Power, I did some investigating and it turned out that co-op had given them the starting reading for electric but not for gas, so it was very badly estimated. Scottish Power advised me to speak to co-op. They…
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Economy 7
I'm really confused about the way economy 7 works. I thought that if you have an economy 7 account, all the electricity that you use between the designated hours (usually midnight to 7am) is cheap rate. It doesn't seem to work like that. We have a flat which seems to have a separate cable coming out of the meter that is…
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Quidco Energy Club
Seems all the rage these days! Quidco are doing their own collective energy deals. You can register until 11 October when they will run the auction. Prices will be sent out 2 weeks after that. They are using Energylinx and you will get £40 cashback for a dual fuel switch or £20 for a single fuel.…
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Scottish Power outrage!
I have been a customer with Scottish Power since moving into a house in July 2014. Confirmation of Agreed Direct debits of £134.77 received in August 2014. Payments been taken each month. A meter reader has called every two months. Never had a bill. Last Monday, when I logged onto my bank account, Scottish Power had taken…
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energy switch
First time on a forum. Most of the sites have found are all base on the main six providers. can any one tell me if they have heard of these other providers and are they use in Scotland?
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Smart meters and tie-ins
Hi, BG are installing smart meters for both electric and gas later this month. My tariff with BG is up at the end of Sept. Once the meters are replaced is there a tie in to remain with that BG or am I free to shop around for better deal when my current deal expires. Thanks.
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Credit rating potentially ruined by utility warehouse over £6
Earlier this year i moved home & went through the palava of trying to switch everything & as it was a new build, i was unable to take my talktalk phone service & utility warehouse electric and gas with me. I was unaware i had £6 owing to utility warehouse & as they knew i had moved home, you would think they would have…
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Is this a record? E.on screw up even before the switch!
So I signed my elderly mum up for the E.on collective switch tariff. I used my bank account for the DD, as it's easier for me to manage it on her behalf. All well and good. Within a few hours, E.on sent her a welcome email, which is great customer service. Unfortunately, it was addressed to me, rather than the account…
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MSE Eon deal and economy 7
First ever post - so please forgive mistakes/breaches of forum protocol...... I'm in the process of switching to the Eon MSE deal - just registered my account. I thought I'd ring Eon and find out about Economy 7 timings. After a lot of questioning about why I wanted to know this information, the Eon rep advised that…
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MSE BIG SWITCH advice
I have just arranged to switch to Eon, but my contract with Extra Energy ends 30th Sept and then I will go on to another Fixed Rate Contract. If the switch hasn't gone through by 30th Sept and I start on new rate before switch is complete , will they charge me an exit fee from new contract?
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Strange e-mail from E-on - 'You've got mail'
Hi Has anybody else got this: 'You've got mail Dear xxxx Thanks for letting us know you'd like us to send you information by email. ' I don't use E-on and I'm with Sainbury's Energy! No idea how they have my details or why they think I want e-mail from them! Anyone else got this - doesn't look like a phishing mail, but a…
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Ovo Website Problems?
Anybody elsr having problems accessing the site. Want to make sure it's not just me.
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Pre-Payment - Switching suppliers
Hi All I am currently with Eon for gas and electricity - both pre-payment. I am in the process of switching to Ovo, the gas card arrived this morning and I am waiting for the electricity key to turn up. The letter that came with the card tells me that I will need to put the gas card in the meter and leave it for 30 seconds…
