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Ovo Website Problems?

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westv
westv Posts: 6,447 Forumite
Part of the Furniture 1,000 Posts Name Dropper
in Energy
Anybody elsr having problems accessing the site. Want to make sure it's not just me.

Comments

  • System
    System Posts: 178,343 Community Admin
    10,000 Posts Photogenic Name Dropper
    The app is working for me at the moment.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • westv
    westv Posts: 6,447 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Now working fine for me too.
  • Sterlingtimes
    Sterlingtimes Posts: 2,522 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I have a very honest series of emails explaining that the problems with My Ovo and Smart Gateway are at their end.

    "You're right, we are currently experiencing issues with the Gateway and My OVO for a number of customers. Our development team are aware and are currently working on a fix. Please can you keep you Gateway plugged in and connected to the internet so that once the fix is rolled out your live usage will populate online."

    and

    "I can confirm that the problem is an issue on our end. The developers of the Smart Gateway are investigating the situation as a matter of priority and hopefully a fix will be implemented soon."
    I have osteoarthritis in my hands so I speak my messages into a microphone using Dragon. Some people make "typos" but I often make "speakos".
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