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Switch from EDF
I applied to switch away from EDF on 21 March. The cooling off period ended 03/04/2014, both Gas and Electric are due to switch on 29 April, but EDF have already cancelled my account stating I left on 29th March (obviously a typo in their system). My new supplier has checked and the April supply date is correct and the…
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Smartmeter/faulty meter/EON
Hi, can anyone help please? I pay EON £120 per month by direct debit for electricity only (no mains gas) and have run up a debt of over £800. They estimate my yearly usage, based on readings from my old meter, is 13,600 units - very high for a two person household who are out a lot. They fitted a smart meter (at my request…
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solar/standing charge. money to u.
:easter_os:easter_osGood morning everyone. Am I the only person in the UK with solar panels,trying, and not far off succeeding in getting my energy suppliers, ( SSE) to pay ME a standing charge on the electricity they BUY of me, in just the same way I have to pay them for what I BUY of them. In quite a few emails I have…
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Scottish power default
I moved out of my previous property in 2011 and the company who did the checkout confirmed that they will send the last meter readings (gas & electricity) and my forwarding address to Scottish power. They failed to do so and last year when I checked my credit report, I realised that scottish power put a default on my file…
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EDF raising my bill at 1st sign of
I'm a little confused over EDF's policy. For the past year I have always been in credit with the company and submit my readings every month (or 2 months maximum) However when I submitted my readings the other day I instantly got a message saying I wasn't paying enough and that revised bill would be sent my way increasing…
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npower debt and moving home
Hi as title suggests I am moving in with my partner in 2 weeks and he already had contract with a different supplier. I am currently on prepayment meter as I owe 700 in arrears (problems with direct debit and found this easier to pay back) do I just phone npower to send bill to myself at new address or do I have to take my…
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Carbon Monoxide Detector Sales Help
My mum got a phone call last week from what she thought was British Gas. The person told her their records told them that she had to replace her carbon monoxide detectors. She didn't think this was correct as she has battery operated ones but they insisted and she said 'okay, send me an invoice'. She assumed British Gas…
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Please help
I have electricity only with economy 7 heaters! Over the past 10 years I have been supplied by a number of energy suppliers. I started out with a pre payment meter with then man web! They gave me a huge bill which I couldn't understand as I paid for what I used. I then changed to British gas keeping the pre payment meter.…
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Hot water when living alone
Hi. A few weeks ago I asked a question about vented hot water cylinders as we'd been recommended to fit one. Then a friend asked why I need a tank of water heated when I live alone for most of the week. My husband works away and is only at home for the weekends and we use the shower mostly anyway which heats its own water.…
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Use comparison site to change tarrif of same company for freebie?
I'm planning on changing tarrifs with my existing supplier of gas and electric. Could I still use a comparrion website to do this just to get a cuddly toy or will the fact that it's the same company mess up the switch? :huh: Thanks
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Should i Submit Meter Reading before New Tariff Starts
Hi...I'm going onto EDF Blue+Price Promise June 2015 on 1st May as my current Fix with them ends on 30th April. Is it best for me to submit a meter reading prior to the new tariff starting? I was thinking of Switching to First Utility which Uswitch estimates would be £10 per month less but have been put off by reading some…
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Scottish Power and Economy 7
When I started using Scottish Power Sept 2012 I "SPECIFICALLY" rang up TWICE (the first time was a lady didn't seem to know and took a while to check so a few days later I rang again and a different lady knew straight away) both said the low (over night) rate started between 12.30am to 7.30am. Now, after a chance…
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Very worried about my free loft insulation.
A man came to my door a few weeks ago offering free loft insulation. (I live on the Wirral). He went on and on, saying my neighbours were getting it etc and in the end I agreed to have it. Another man had a look in my loft, then a while later a firm came and took away the old insulation and two days later another firm came…
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Stuck with prepayment meter after moving house
Hi all I am in need of some serious advice. Me and my OH have just bought our first house. Upon moving in we found out that both gas and electric are paid for by a EDF prepayment meters - which as we all know is very expensive. I called EDF, who said they would remove the meter, but that it could take until the end of May,…
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Scottish Power - no Customer Service
Well done to those of you who have actually had a reply from this company. I have been trying to get a response since February, recorded delivery letters and emails are all ignored, and because the issue is regarding boiler service the Energy Ombudsman cannot help. I was originally under the Platinum Fixed Energy January…
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Can I change supplier if I have not had a Bill for 5 mths?
I am with First Utility and at first all was well, I submitted my meter readings and I got an email with my bill. Then still submitting my readings no email but my bill was online for me to see. But since Nov I have not had a bill, my fix finished 31/12 and I signed up for another fix for 15 mths I think. I have rung them…
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Scottish Power - terrible company
So where do i begin. I got a letter early feb with an estimated bill of £429. I am a council tenant and was awaiting for my heating to be changed from a coal fire to a gas boiler. 1 week before the boiler was due to go in a got this bill. I called them and waited near an hour to get through. When i did i explained that i…
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Bleeding an oil burner Help!?
Hi everyone, We ran out of oil and although now refilled the burner doesn't seem to want to ignite. When the reset button has been pressed the pump (?) at the side of the boiler makes a noise for a while, but then goes off without igniting the actual burner. I understand this means the system needs bled. The problem is I…
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Which utility company for OAP's?
Hey all, In-laws have asked me to see if i can find them a cheaper deal for their utilities. They are both in early 70's and currently with SSE (energyplus Argos standard tarriff). The problem being is that they stay with the same company for years and just keep renewing ie sky, car insurance etc:( So, they live in a small…
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Large water bills in rented flat
Hi all. I've been living in small rented flat for the last 18 months and have been finding my water bills very high, which I don't understand. I have never paid a water bill before moving here (lived in another country, utilities included in rents etc) so had nothing to compare it to. There is a water meter installed, so…
