Scottish Power - no Customer Service

steph29

Well done to those of you who have actually had a reply from this company.

I have been trying to get a response since February, recorded delivery letters and emails are all ignored, and because the issue is regarding boiler service the Energy Ombudsman cannot help.

I was originally under the Platinum Fixed Energy January 2014 offer which included annual boiler service and cover. I pointed out in January 2014 the service had not been done since August 2011 and was told they would service it but then said I would have to pay for it as the deal had ended. I maintain they are in breach of contract as I did let them know of the mistake before the contract ended.

I have pursued all avenues, Citizens Advice Consumer Service, Age UK, Financial Ombudsman, Energy Ombudsman none of whom can help so my only alternative is the Small Claims Court. I despair!

Customer Service? They don't know the meaning of the words!

ihateyes

they are a useless bunch. there system isnt fit for purpose. i really feel for the staff, as i imagine the tools they are given to do their job are rather blunt.

OhReally_2

5 posts in 9 years? She ain't wrong you know

I phoned Scottish Power last week and asked to speak to Customer Services, and they confirmed to me they'd done away with that department as a cost saving measure.

CSGuru

I tweeted scottish power a number of times when I couldn't get through on the phone. They eventually replied three days later! Terrible!

Pincher

They have mysterious ways.

It seems an e-mail is generated, in a somewhat arcane format, whether you want to switch tariff or change your direct debit, because I got forwarded an e-mail with the original request at the end.

I did manage to get a direct debit adjustment, using the online request mechanism.

My theory is that they have a battery farm of admin clerks,
who are deaf and dumb, but sighted, so they cannot answer calls, but can process e-mail. They just have to feed them silage and water, so the e-mail processing department is very cheap to run.

Nearly two years, and no meter reader yet.
Why should I care, since I submit the readings correctly?

My only fear is, when I try to switch, they do some sort of Twilight zone ghostship act, and nothing happens.

Theory 2, the Scottish Power customer service computer became sentient, and murdered the entire human workforce. Hence the e-mail only way of working.