-
Gas & Electricity unfairness
Hello, I write on behalf of my mother who is a pensioner and is using (probably unwisely given their cost) M&S to supply her dual fuel. Having come to the end of a two year fixed tariff my mother made contact to discuss what to do next and was advised that she owed over £1,000. She cannot pay this and our issue is that she…
-
Getting rid of Dimplex storage heaters.
As the title suggests, I'm getting rid of sorage heaters from the house. They were working and used by the previous owner but I'm going to install gas central heating. An electrician came to the house and I asked him what to do with the old Dimplex storage heaters and he said to 'skip them' ie they were pretty worthless.…
-
Gas/Electricity bill very high
hi moved into my flat int he middle of February. i signed the docs at lettings agent and told me that they took the metre readings the previous day and gave my details to the energy suppliers Scottish Gas. they told me that the there was a gas check, there was an issue with the boiler, the owner has the british gas care…
-
Final bill - disagree with bill. Where do we stand?
We recently moved into a new rental and decided to stick with the supplier we had in our previous property. So the supplier was updated at the end of March and SSE (who previously supplied our rental) have sent a final bill for the Feb & March. We took the house on 1st Feb but didn't move in until 10th (we were out of the…
-
M&S Energy - cheating? misleading?
Six months ago I moved my gas and elect to M&S Energy. Now Ovo have come up with a better deal potentially saving me UK£161 a year. If the weather and my consumption is the same over the coming 12 months. Surprise, inside their Welcome to M&S Energy booklet, they have printed on page 8 under their general Terms and…
-
Rounding up tariff rates on bills
It probably sounds like I'm a geek - but I have just calculated my year to date energy bill using the tariff rate I signed up to (eg 10.855p per KWh for the electric) and compared it to the bill from my energy company. They rounded the tariff up to 10.86p. OK Bear with me........ Overall for gas and electric on the year to…
-
Hive - Help!! (please)
Hi All, Thank you in advance-- I'm wanting to have the hive installed - but I want the receiver in the same place as my current danfoss FP715Si (thus it will be removed) (This is in the kitchen underneath my boiler - it's not a combi). As shown in the photo Hence will the install team just place the receiver in this…
-
Co-op Energy owe me £££
This is my first post, so apologies in advance for any breaches of forum etiquette.. I switched from EDF to Co-op Energy in July 2012 on a 12-month fix, as part of the 'Big Switch' initiative run by Which? magazine. They suggested a DD of £129.50 monthly, slightly cheaper than EDF at the time. Over the winter of 2012-13, I…
-
Gas bill seems a little high
Hello all and thanks for reading.. I have recently received an updated gas bill from British Gas which takes my useage for the year to £1742. I live on my own in a modern 2 bed flat, no dependants, 'A' rated efficiency, double glazed etc. Gas hob and boiler. In the past 12 months Central heating has remained off, except…
-
Did your energy firm pocket the £50 'green tax' rebate?
There was a thread about this subject with Scottish Power; but this article covers four of the Big Six companies. Essentially the Government announced that there would be a reduction of £54 (for the average customer) made up of a £12 and £42 tranche. The four foreign owned companies have decided to only rebate customers on…
-
Beware EDF billing
Like most of the regulars on this site I monitor the Gas/Elec bills of friends and neighbors, and today have gone through a really strange bill from EDF. It's all OK for the readings & charges which total £181.04 - This then has the correct 6% discount applied ( £10.86 ), leaving £170.17 for VAT to be added - ( As usual…
-
EDF Trying to bill me for an account which closed 18 months ago
I wonder if you can help? I received a call out of the blue two days ago from EDF claiming I had an outstanding balance from 2012. The account was closed 18 months ago (and final bill was settled) but recently became ‘live’ again after the computer realised it hadn’t collected the full amount due to an error with my…
-
Broker Confusion
Hi. Not sure if I did the right thing, but signed for a brokerage firm and they do the research for electric and gas prices ( I run a business, thought I would try it). Not a bad outcome money wise, but they get paid by the energy supplier, and not by me... suspect this represents a conflict of interest. Have been rung 9…
-
British Gas and heating system installation
I'm getting a British Gas representative around to my house to advize about a new heating system for water and heating the house. Presently, the house has storage heaters and an emulsion heater for the hot water along with one gas heater. Has anybody else used BG to install their heating system? Are they competitive with…
-
Can ovoenergy claim 100% renewable when they sell gas
I'm in the process of switching and am looking at ovoenergy. They have a tarrif which claims to be 100% renewable, including gas. Is this correct? Is gas really renewable? I've heard of green gasmills, but these are far and few between at the moment (Holland has a few), but can they really claim that their gas is 100%…
-
nPower - at out wits end.
We moved in to this house in October 2012 when it had pre-payment meters. It took us until April 2013 to get them changed - we had weeks of cancelled appointments, account problems etc. So April came and the gas meter and electric meter were changed, it's now April 2014, one year on we have still not managed to get a bill…
-
Flow Energy - You have to laugh !
Flow Energy came into the market early summer 2013 and I signed up for Dual Fuel in early July. It then took until January 2014 to convince them they were supplying my gas ! They finally accepted that and began adding gas usage to my monthly statements. The only issue with the statements then was that the statements were…
-
Smart Meter Pros & Cons?
Hi all, Took today off as leave so could get the meter inspected and the guy was in and out in just over a minute so to avoid wasting leave in future was wondering what the pro's and con's are of smart meters. Anyone got any advice or insights they might like to share please? Doing a search brings up loads of stuff about…
-
£50 Scottish Power compensation for mis-selling
A relative of mine has just told me she got a £50 cheque through the post today from Scottish Power. She got a letter in November saying she may be entitled to compensation for mis-selling (long story....short version....many many years ago a doorstep salesman got her to sign papers to confirm that she was aware that SSE…
-
Edf!!!
My tarrif is coming to the end at the end of April and ive spent the last week trying to get through to EDF on there dedicated webpage and also there 0800 number and still I cant get through to sort this out. Has anyone else had this problem and did you get through in the end...
