nPower - at out wits end.

hjibds

We moved in to this house in October 2012 when it had pre-payment meters. It took us until April 2013 to get them changed - we had weeks of cancelled appointments, account problems etc.

So April came and the gas meter and electric meter were changed, it's now April 2014, one year on we have still not managed to get a bill off them, we've been through their complaints procedure and they haven't came up with a solution, all we keep getting told is that there is a problem with the account system and someone is looking in to it. There is no ETA on a resolution. As it's been ongoing for such a while the ombudsman isn't interested in our plea for help.

What can we do?

Can anyone offer any advice?

Many thanks

Brian

scaredofdebt

The can manually work out how much you've used, just ring them and ask. It's a 5 minute job at the most.

Not ideal but better than nothing, you could be waiting a while for a paper bill due to their "systems issues".

Read about their "back-billing" policy too:

http://www.npower.com/idc/groups/wcms_content/@wcms/@busi/documents/digitalassets/consumer_focus_back_bill.pdf

ANNONEROSE

Have you emailed the ceo of npower ?
We had the same thing. Moved in here last August and changed supplier waited for a final bill from npower...Only got things sorted last week . They had read the meter twice !
The bill finally came here and I thought ''well they can wait now'' anyway the ceo office phoned and said would we like them to set up a payment plan as the bill was high.Anyway I said I would be paying it in full but would like a discount for all the trouble.She offered £50 off,I said £75 would be nicer...she agreed straight away ( wish Id asked for more now ) .

hjibds

When/If we ever get a bill are we entitled to make them charge us at their lowest rate rather than standard rate since we have been unable to change tariff due to the system problem?