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British Gas Problem
Can anybody help me, I have changed my Tariff with BG and thats gone ok, but they are charging me for what debit we have before they change it. I called them and asked could they add iti to the bill again but they say it has been sent to the bank. Is there anyway of stopping this as i dont want to go over my limit for no…
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Faulty electric meter
A friend told me that her supplier wrote to her to tell him he was £1200 in credit and would he like a cheque or to keep it on account and reduce his monthly payment. He rang and asked for a cheque. They then asked him for a meter reading so the overpayment would be accurate and then queried it as it was the same as 12…
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Where to start having Moved House
Hi, Interested to know where to start with switching if you have just moved house and have no usage history for the new property, so i cannot drive the switching sites properley. It stood empty for 2 years so the last bills are virtually nil. Property is a 2 bed bungalow, with cavity wall insulation and loft insulation.…
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Energy usage/switching advice
Hi, we moved in to a 2 bed new build flat in December, Electric only, no gas on the development. We have electric panel heaters (that were rarely on due to the good insulation) and our water is heated overnight - we're on Scottish Power's Standard tariff, with Economy 7. Usage for the first 5 months was around 1960 kWh,…
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Anyone else switching to EDF Fix Price 2014 ??
Hi I am currently on EON Fix Online Version 8 which has been a fantastic cheap tariff. It will be ending soon and I am considering who to switch to. I use around 11,000 Kwh of Gas and 2,800 Kwh of Electric. Having checked the price comparison sites, the cheapest non fixed tariff is Scottish Power Online Energy Save v14…
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British Gas: I need an online tariffs but not direct debit,help!
My Click Energy Tariff with British Gas just ended on June 1st. I was happy to stay with British Gas so tried to order their Online Saver 4 Tariff as I wanted an online account, duel fuel and an alternative to direct debit ( am on a low income and prefer to pay quarterly bills by cash/debit card) As British Gas changed my…
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best option for me
ok long story short...divorced,lived with parents,just got a cottage to rent for me and son. the landlord tells me both gas and electric are with edf.when i was married i had nothing to do with bills or providers i just provided the money..ex paid everything. im now faced with a minefield of decisions on providers..just…
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Scottish Power Massive Increase
I have been with Scottish power for a long time and have been on Capped Tariff since it was first introduced. My quarterly bill arrived and I was a little bit in credit. Imagine my Shock/Horror when i received a letter from Scottish Power saying my Direct Debit would have to increase to £60 they do not tell you what from…
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For direct debit errors, who is responsible? Scottish power or me?
I went to Scottish Power and it was online contract, apparently i was supposed to get a contract confirmation or welcome pack in the post but i didn't, they just debited my account, i was unaware of any debits going to happen i did not read anything that stated it was up front i believed it was taken at the end of the…
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OWL monitor reading vs electricoty meter
Hi Just a general question, sorry if it's a bit of a stupid one! We recently got an OWL monitor as our electricity bills have been higher since having a new meter fitted last August. Am I right in assuming that when it is on the energy setting (as opposed to cost) it should roughly correlate witht the meter reading? For…
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Disputed bill - Can I change suppliers?
Hi there folks x I was just wondering - I have a disputed electricity bill. The suppliers say I owe £700 for two months - I say how come when my bills are normally £120 for two months. This reading is from April to 1st June so not even winter (and my central heating is gas anyway.) Inbetween this bill and the last bill I…
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avoid npower
I thought I'd share a little experience with npower that I've had, hopefully this will ensure others will not have the same issues. I transferred to npower from scottish power back in 2008. I have what I think is a pretty normal gas and electricty usage. The start was ok, it took scottish power the normal 6 months to…
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USwitch/Eon Problem! Warning!
Hey all, About 6 weeks ago I used Uswitch to change my electricity supply to Eon. After much to-ing and fro-ing the switch seemed to be complete. Just by chance, my flatmate wanted to know what our final bill from our previous supplier was to make sure he had paid his fair share. I agreed to phone up and check. Our…
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Gas Oven Left On!
Could really do with some help on trying to work out how much damage i'll have caused to our Gas Bill this month! I accidentally left our gas oven on for approximately 11 hours on gas mark 2 + 1/2. I'm completely baffled at trying to calculate even a ROUGH cost for this. Any help would be much appreciated for this…
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National Grid Metering Exchange Programme?
I've had a letter from National Grid Metering advising me that my gas meter needs changing to an updated one, which is a free of charge service. This is their website http://www.nationalgrid.com/uk/metering/PME/faq.htm Has anyone come accross them before? Are they genuine? Should I accept a new meter? My concerns are the…
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Troubles with EON
Well not me, but a relative has trouble with EON too. I also have difficulty in relating their forecasts to actual previous 12 months usage. In December they excelled themselves by forecasting that their would be a substantial debit by June, demanding a unreasonable increase. That was dealt with by a cash payment, even…
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Edf gas & electric single energy bill
Could anyone please advise me if EDF can absolutely insist that Gas and Electricity be paid as one payment on one bill. Can I say NO to their new policy and insist on keeping Gas and Electricity separate, therefore paying these bills on different dates. Please could someone advise me. Thanks
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Switching Companies, where to start?!
Ok, so im fairly sure that im paying too much for my electricity and gas. Ive been told that what im paying is "average" but im sure i should be below average. The heatings only on for one hour a day at night (same with hot water), this is gas. My only other gas is my cooker hobs, which i use maybe once every 2 days on…
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EDF - Totally incompetent
Received a letter from EDF today with my new account number to register for myaccount. There's also a load of bull***t in there about being runner up for best customer satisfaction. Well I don't know how they got this award, as after I registered my details, I got a msg saying that URL cannot be found. This is what I call…
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Changing supplier when in credit?
Hi, Sorry I couldn't find an answer to this on the Scottish Power site. Can anyone tell me what happens if you change supplier when in credit? Will the amount be refunded to you on the final bill, or would it be better to request it before changing? Thanks
