USwitch/Eon Problem! Warning!

NicChanna

Hey all,

About 6 weeks ago I used Uswitch to change my electricity supply to Eon. After much to-ing and fro-ing the switch seemed to be complete.

Just by chance, my flatmate wanted to know what our final bill from our previous supplier was to make sure he had paid his fair share. I agreed to phone up and check. Our previous supplier was surprised to hear that I wanted to know about the "final" bill since they said they had never been contacted by Eon to switch supply.

The previous supplier checked on the national database to make sure - yep they were still our supplier. Fair enough, something had gone wrong - but here is the thing, Eon had started to charge us, while our previous supplier was still charging us too.

So basically I've been getting charged for gas and electricity twice, because Eon didn't actually tell my previous supplier that they were taking over. Great. Was trying to switch to save money but have now paid twice as much.

On the phone this evening to Eon I spoke to a CSR and said, I would like to know why you're taking money from me when you're not my gas or electricity supplier. Was met with a condescending chuckle of "Madam yes we are you're supplier, that's why you have an account with us and why you pay us for your gas and electricity." This attitude changed quite quickly after I asked him to look up the national database for utilities supply and confirm who was down as my supplier.

I then asked to be put through to their cheerio department as I really don't see the point in trying to switch to save money and to then be charged twice, have to find out about it myself by accident then also have to pay money to phone up and have it fixed.

So watch out - the switching service isn't perfect!

Airmike23

You wont be charged twice, if Eon have gained incorrect supply for your property, thos supplies will be returned to the company Eon gained them from in error, any money you have paid to Eon for electric will be refunded immediately. This is referred to as an Erroneous transfer, if the property you live in is fairly new build (say 0-10years old) or it is an appartment block, it is quite frequent for ECOES database, which has all the electric meter information for all properties in the UK (no personal info). If it is wrong on ECOES any change of supply to any power co will go this way. The attitude of the csa at Eon when you called about it is not forgiveable, but there has been no malicious intent on Eon's part to make you pay more or doubly etc, easiest way to resolve is get the serial no from your elec meter and provide that to Eon, who will then be able to gain the correct supply, and get the database updated so that this situation does not occur again