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Energy

Archives for October 2009

Electric Prepayment
My daughter moving in to flat tomorrow and appeas the leccy is acard operated system, howdoes this work what will she need to do tomorrow, how can she revert back to a tariff scheme.
Have I been over/under-paying my gas bill?
My gas meter says it measures in cubic feet (ft3), but my gas bill says it was measured in cubic metres (m3). Have I been over-paying or under-paying my gas bill? Also, could it be that even though it states on my bill that it was measured in cubic metres, it may have been converted from cubic feet to cubic metres before…
Immersion help - hot water
Hi guys, I've just moved into a flat, the first time to live on my own, so I'm not really sure what is normal or not. I have a Santon Premier Plus Unvented hot water system. There is not timer, but there are two switches on the wall. One is, I presume, the timed heater, it comes on a couple of times a day for maybe an 30…
Gas meter
On my pre payment Gas meter with British Gas it has just been updated with the debt I owe. However as well as the debt. There is a screen that says NGD remaining £27.00 anybody know what this is? I have agredd 5.00 per week to pay off debt. Yet yesterday i put in 12.00. 6.00 went for gas and 6.00 went to debt. Phoned…
Have Eon lost customers' data? Or are they running a scam?
Received a call from Eon, they were able to quote the account holder's details. They claimed someone had entered a competition for an iPhone at www.vofferu.co.uk. I can recall doing no such thing and have never provided address details to anyone except parties with whom there are established and agreed contracts in place.…
My letting agency mixed up my gas reading
My letting agency informed of my starter gas reading when we moving in to our flat. This is why I made the unfortunate mistake of not taking a reading for myself because I believed the agency was accurate with their reading. When I gave the gas company my final reading along with the agency's reading my gas bill was…
moved house, no elec or gas bills appeared in 4 months!?
I moved into a privately rented flat 4 months ago and the landlord (apparently) notified british gas we think to say new tenants had arrived and gave them our readings. We recieved a letter saying that we were indeed tenants of BG but since then have had no bills or any contact from them. Surely by now we should have had a…
npower - take discount or run!
I have been offered a £100 discount to stay with npower (or M&S Vouchers). Tempted to take the discount, but worried about DDebit suprises reading this forum and may end up paying them back! Could I save this much switching? :confused: or take the money and run!
Campaign suggestion for Martin
I've recently been having difficult interpreting my bill and finding out important details about my tariff. In particular it seems difficult to get accurate and consistent information regarding E7 and E10. Can I suggest that all electricity companies be obliged to clearly display on your bill whether you are on single…
End Of Doorstep Sales?
Hi. Perhaps I have heard wrong but is Ofgem stopping companies selling door to door from January 2010? J
Bad credit application claims. Help and advise needed.
Applied on line to First utilities to supply my gas and electricity. After weeks of waiting recieved the following e.mail Firstly, i don't own any body any large amount of money, credit card cleared every month, bills paid D.D, there is no outstanding debts. So why are they saying this. Where can I go, that I am not…
Home SOS Domestic Emergency Cover - Absolute Nightmare!
Hi, just wondering whether anyone has any experience of this company? We have a Barclays Additions Plus account which covers lots of things (including domestic emergency) and I understand Barclays switched their domestic emergency provider recently to Home SOS. 9 days ago our boiler stopped working and we called this…
uSwitch incorrect pricing
Hi, Just doing a quick price comparison on uSwitch and boy are their figures wrong. The figures quoted on the site for Southern Electric are far higher than the figures listed in Southern Electrics own website. For instance, Gas at 3.35p per unit on uSwitch, 3.19p on Southern Electrics price list on their site (yep I have…
where can I find my meter's serial number?
I read in the Mail recently that we should check that the serial numbers on the gas meter and on the gas bill are the same,but I can't find the number on my meter can anyone tell me exactly where on the meter it is,please.I have asked my supplier on they just the number is under the gas screen,ther is anumber there but it…
Utility Warehouse???
Hi, I'm new here - I wonder if any of you can help? Has anyone heard of Utility Warehouse? I've moved into a flat and they seem to supply my electricity. My landlady said she set up the account when she lived here and then tood them I would be the account holder when she moved out and I moved in. I phoned them up and the…
Eon. want to change from prepay meter to direct debit, they want to charge us?.
Hiya. Have been with Eon since beginning of Sept 2008, on a pre payment meter with both electric and gas. When we started with Eon, we was told after 1 Year we could come of pre payment meter and go to direct debit. Theres no debt on meter, changed from another company where we was on meter with that company. We was told…
Changing hot water tank for new a-rated boiler
Hi Could anyone please tell me a good company which does the following: Changing hot water tank for new a-rated boiler? I want to get a combi-boiler for around £800 to replace the hot water tank.
prepaid meters
hi everyone i'm on a prepayment meter for my gas because of some debt but they seem to be taking a lot of money off me i have already phoned them and asked for the amount to be reduced from £15.00 weekly and they said that they would reduce it to £9.00 thats the minimum apparantly now in one week i put £10 on they took £7…
Ovo
Anyone know more details about Ovo? Their address is in Gloucester which is about all their website shows. I asked them for more details - Directors, where they get their supplies from, do they have foreign backers etc., but they are not very forthcoming. Said they have less overheads resulting in cheaper prices and that…
EON....wont budge with direct debit!£1200 a year minimum
Newbie here..so hope this is okay! Last year I was in arrears with EON, I paid them £145 for 12 months, I am now £50 in credit. They have put the direct debit down to £110, after another phonecall they said go paperless and it would be £100 okay so £1200 a year for E7 on a 2 bedroom flat. I know E7 is much pricier than…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
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Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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