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GDPR: Account opened fraudulently using my email address; company refuse to close/remove it
I've had this a couple of times, and other companies have closed down the accounts pretty quickly, however this one is demanding my ID in order to close an account that isn't even mine. I'm rather reluctant to send my ID off to some place I have no desire to have dealings with, and don't even know if they're genuine or…
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Mid-sold holiday
Hi, new to this forum and looking for some advice please. We booked a holiday to Morocco after checking the agents website which stated that there was a kids club and kids play area. They also had a heated indoor pool advertised in the same paragraph as outdoor pool with a separate heading for a spa. There was no kids club…
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John Lewis not honouring sofa guarantee due to sale
I’m wondering if anyone could help me with an issue I’m having with John Lewis. I bought a sofa from them on sale in 2017, right when I needed to furnish a new home after breaking up with my longtime partner. Although the sofa was a bargain, I had to pay to have a window taken out of my house in January in order to get it…
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Asda leg of lamb
Anyone buy a leg of lamb for Easter? I bought mine last week put it straight in the freezer, took it out Saturday to defrost, when I opened it there was an awful smell, so I washed it think it was just the blood, when cooked it tasted rotten. We had 8 of us for dinner and it was ruined we couldn’t eat it! The worst thing…
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Used Car Faulty
Hi All, recently bought a used car from a dealership, was told it had been serviced and there was 0 faults on the car. After buying it, I’ve so far found out the handbrake doesn’t work at all & that there is a locking wheel but which I don’t have the key too. I spoke to the dealer I purchased it off (100 miles away) and…
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Used Car from Arnold Clark faulty and no sign of repair
I purchased a Citroen C4 Cactus in December 2021 from an Arnold Clark dealership in Glasgow, collected the vehicle on 27th Dec 2021. On 7th Feb 2022, I noticed exhaust fumes inside the cabin. Checked under the bonnet and there were exhaust gases venting from the front of the engine bay. The cat converter and DPF are both…
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Small claims - defendant only paid original amount not costs or interest
I have made a small claim against someone. They have admitted and paid the claim for the original amount but not paid the interest or the costs. Do I confirm the defendant has paid even though they have only partially paid the claim ? If I leave the claim open and not settled within timescales will the small claim continue…
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Car insurance quote not being honoured
I went to look at my car insurance renewal and on the website they want to charge me £30 for motor legal cover. I sent the above screenshot to my insurer's customer service to query that, as the email very clearly says that the renewal price includes legal cover. Their Customer Service people are just not understanding…
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Hermes/Evri problems
Hermes/Evri have lost another of my parcels. I have made a claim but they won't compensate because the contents were fragile, (eyewear/glasses in an indestructible glasses case), and were on their banned list. They claim fragility but in reality the package was just lost/stolen/misplaced, not damaged. I reckon the package…
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Shop sprinklers liquid damaged items
Hi all, we were in a shop at the weekend and unfortunately the owner began poking at the roof obviously to get something down that was hanging there. He set of what looked like a sprinkler that then poured black liquid everywhere. This black liquid had subsequently stained our clothes and ruined them, and food items we…
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Need advice on invoice not paid now company has gone into liquidation
I did post about this issue here : https://forums.moneysavingexpert.com/discussion/6340779/boiler-leak-not-fixed-by-plumber#latest TL:DR - Boiler was leaking, phoned plumber, he agreed to fix it, he called round to install the parts, in the process he connected an electrical connection which he got wet which then caused…
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RyanAir Website Glitch
Hi all, Please can someone help me understand my options. When logging into my Ryanair account today, as did many, their flights appeared as cancelled. I obviously took that as the truth as their website, not just app, told me it was cancelled and to request a refund. So I did. In the meantime, I had to shed out an extra…
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need to pay for full course?
Hello all! I signed up to do yoga teacher training and paid for 1st module plus deposit which was £785 (course comprises of 4 modules which totals £2300 so I assume remaining modules would be cheaper) . After having attended 1st module, I reflected on my experience for a few weeks and decided not to continue. So, I…
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Nissan diagnostic costs £156 - before any repairs
The local Nissan dealer can do a diagnostic test to check my Nissan Note's electrical problems - for £156. That's before any repairs are even done. Is this standard practice? Also, due to the nature of the car's tech they seem to have a monopoly on your custom as other electricians can't fix it. You have to get it done at…
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My phone number has been logged incorrectly getting texts from Studio for someone else
Hi, someone has incorrectly entered my phone number when opening an account with Studio, and I get regular texts for payment reminders. Have called them 6 times but they said they can’t do anything as I don’t have an account number. Have also e mailed them with no response. The person’s name is Katie, and they must have…
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Overstock duplicate order refund
The short version is that I placed a triplicate order on Overstock for an item that costs £500 with shipping and duty because their website was playing up and they refused to stop the second and third shipments and are now telling me I'll have to pay the original and return shipping. I'm now wondering whether to refuse…
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Headliner of Foo fighters gig Cancelled they won’t refund -ticket master
We had 2 single day tickets to see the Foo fighters in Portugal the only reason we got tickets was to see them. unfortunate reasons mean they have had to cancel no problem. But ticket master are saying as the event still exits we can’t have a refund ? What are my rights as a consumer ? It’s a couple of months away so it’s…
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wren kitchens
So I had a wren kitchen put in back Dec 2019 Since then I have had numerous fitters in trying to rectify the problems. So the last fitter that came managed to damage my over he ripped the door off its hinges and cannot get it back on the oven. It has been 12 weeks now and wren are saying the dispute is with there…
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Vodafone - Interest Rates based off discounted package and not monthly fee...
Hello, So I saw an advert in early january for vodafone broadband at £19 a month. Which is great.. I used affiliate link and signed up, paying £19 a month. When I came to look at my monthly increases after April, I noticed it went up to £21.23 based of their 9.3% interest increase.. which isnt correct if its based of £19 a…
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EE Business contract
Hi, Just after some advice. We have a sim free contract with ee which weve held for 10 plus years for multiple staff phones , last month two staff members left and asked us if they could keep their numbers we agreed and ported them to the new phone company. EE have now charged us £400 for terminating our contract with them…
