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Bosch
So my new Bosch washing machine has just stopped working. Customer services have advised that there is a 3 week wait for a warranty repair. I explained that I thought this was unreasonable and they said that I could always make a claim against the appliance under the consumer Rights act 2015 and get the retailer to take it…
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I've returned items for a refund but they are stuck at customs and the retailer won't refund me
I've ordered clothes from THE OUT, which sends items from outside the UK. No problem in receiving them. I returned 3 items using their delivery partner (USP). This returns process is offered and arranged by them, and no cost to my. I just hand the box, labelled up, to the courier (UPS) that THE OUT organises. Now, 3 weeks…
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Advice regarding faulty front door please.
Hi All,I'm new here just looking for some advice if possible. I'll try and keep it brief. *Solid wood composite front door the company say they manufacture themselves (local company)*Ordered August 2021 installed on 1st October 2021*Received quote online but went to store to sign contract pick out door.*Paid by bank…
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New phone at sale price few days after purchase - anything I can do??
Bought a new mobile phone from Argos last week. Didn't want to spend a fortune so it's at the cheaper end. It's even cheaper now they've reduced the price by $30! (pounds not dollars but can't locate the pound sign...) Am rather miffed, but suspect there's nothing I can do. I bought it from the local store, it wasn't an…
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Chanel Spectacles
I purchased a pair of Chanel frames from my opticians. My lens are quite expensive and these were put into the frames On the top of the frames in both sides it says CHANEL in gold with their symbol. I really love them. But unfortunately the gold letters started to disappear. I have returned these twice and got a exchange,…
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Urgent help how to pay London County Court court fees
Hi, I filed a claim for small claims and after 6 months finally got a letter from London County Court at The Strand which a court date in May. They gave me until May 14th 4pm to pay £27 court fee otherwise they will strike the claim and I have to pay defendent fees. There is no website or payment information. I called the…
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Virgin media rip off
My contract ended on 28/03/2022, we contacted them to discuss new price, they lowered it a bit so we accepted, next day we contacted them to cancel because we changed our minds, we told them we have 14 days cooling off period They told us no problem they will be no charges for cancelling, we just got a bill for £240 for…
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Howdens : what we did not know before proceeding
Hi, We are ordinary homeowners who have never had a new kitchen before, so we are inexperienced with kitchen purchasing, to say the least. Last year we bought a kitchen from Howdens. Our first joiner had suggested we open a Howden's account as he did not want it going on his for taxation reasons. To proceed with him, we…
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VAT invoice date
Good morning. I have a problem with the VAT invoice. I bought a company phone on February 11. It was scheduled for delivery on February 25. The problem is that the phone was delayed by 2 months and I only received it now. The problem is that my VAT invoice is dated February 11th, and my VAT billing period was until the end…
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Is water consumers council still going?
I can't access their website https://www.ccwater.org.uk
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Faulty product?
Advice required please. We had a bathroom fitted 12 months ago. Within 11mths we have had issues with the sink tap corroding. We got back to the installer straight away, who in turn contacted the supplier. The suppliers are refusing to exchange the tap. They have said it's a known issue and it's due to cleaning products!…
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Shakespeare Martineau - Insurance Claim Scam?
Last week an elderly relative received a letter purporting to be from Shakespeare Martineau LLP, regarding a car insurance claim. The elderly relative hasn't had a car accident, hasn't been to the city where the accident has been claimed to have taken place for several years and neither of the car…
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Sofas
We ordered a sofa and chairs from a local high street name on the 29/9/21 we were asked if we wanted in time for Christmas. We declined as we were decorating now 12/4/22 2 cancelled delivery dates. And no sofa. The co has knocked £245 off the cost but that’s not even 10%. Where do we stand with regards to further…
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David Lloyd taken direct debit payment without permission??
Hi all! A little help for the noob please? We were looking into our options for renewal at our local club this year. We have always paid for the year upfront in cash. At the start, we also paid our children swim classes in advance in cash too. After a year or two, the club said they were changing policy and this had to be…
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Checked out with discount codes
Hello! I’ve purchased some items online from a reputable company. Now, I acquired X4 10% off discount codes which when I applied at the checkout they all worked in conjunction with each other which totalled to 40% off. I checked out and the payment has gone through and been authorised… my question is, if this is too good…
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How To Complain ABOUT the Legal Ombudsman?
I started the process of making a complaint to the Legal Ombudsman in 2017. I started the process and through no fault of my own was left waiting for them to give their decision. When in 2018 I realised I had been forgotten I reminded them I was waiting for the matter to be concluded and they confirmed this would be done.…
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Currys/HiSense dishwasher fault dispute
Hello - I purchased a HiSense dishwasher (never again!) from Currys in September 2021 (approx 7 months ago). About 2 weeks ago the dishwasher failed to turn on with apparently no power going through it at all, no lights no nothing. I went through the Currys repair line and they (HiSense I think) sent out an engineer who…
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Virgin Media scam?
Hi all, Sharing my story to raise awareness and in the hope some of you might have some guidance. As most of you know, telecoms companies went through a price increase recently. As an existing Virgin Media customer, I received a letter prior to the price increase, where I was offered three options: * Stay on the current…
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ebay witholding funding over identity issue
hi all this may be of interest to you been selling vintage items on ebay approx 18 months no issues with any buyers payments were made to a business paypal account and in jan 2021 was moved to managed payments and a business bank account setup, this account was authorised and payments made for 6 months to this account and…
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Fence renew - Awkward Neighbours
Hoping someone can help me please.... We are starting to renew our fence in the coming weeks (this is our fence as per deeds), we have informed our neighbours that we will be carrying out the works and have asked them to remove anything that maybe attached to it before removal. They have answered stating that nothing is…
