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To withdraw a small claims court claim or not
Hi, Last year I shipped an amplifier with UPS. I insured it, packed it well but they still managed to break it. I tried twice to get them to honour the damage claim, but got no where. So I filed a claim via the small claims route. This was a period when my wife was about to give birth, Covid, so quite stressed and upset.…
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no return details from supplier.
I bought something online and have now changed my mind and wish to return the something under the distance selling regulations. I have emailed the company but have heard nothing from them. How long do they have to respond? I paid for the item with PayPal so PayPal will pay for the return postage.
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No win No Fee - Percentage charge
Hi Is there a standard percentage charge by solicitors on No win No fee cases . Does 25% sound about right or is it too high ? Thanks
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New LVT Flooring - 'Shockingly Bad'
HiIve just had new Kardean LVT flooring supplied + fitted by local company. I did lots of research and their reputation is pretty good. The floor has been fitted + there's a very obvious hump in the living room + some of the finishing (cuts, gaps) is very poor. They originally said there's nothing they can do about hump as…
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Can I sue
Hello, last year I bought £1000
worth of garden flags from a garden centre. After months of waiting for them
and then finally getting someone to lay them I finally got the job done last
October. It's only been 6 months and the flags which are Mellow Gold have faded
a little and there is like a red stain coming out of some…
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Extortionate Repair Cost Skoda Fabia
Hi, can anyone help with this car problem please? My Skoda Fabia Oct 2017 model with only 8100 miles on the clock has suddenly developed an audio problem. Skoda sign and Radio and mobile phone come on display then after few minutes or less goes off. Screen blank and can’t access phone radio or even clock time! Press it on…
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Judgement in my favour. Company now trying to get stuck off company house!
Long story short. Finally after 6 months judgement has been made in my favour against my dodgy builder. They have till next week to pay. Quick look on companies house has shown that he is trying to close down his company. (He’s done this before). A notice has gone in the Gazette. I have emailed Companies House explaining…
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Faulty front room Furniture
I purchased two chairs from an online shop last March 2021 - they where faulty as rips started to appear in the fabric after a couple of month after purchase . The store claimed it was the productions fault as the fabric was obviously pulled too tightly in production . They agreed to replace the chairs for free . The new…
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Paid by bank transfer in front of seller and then he refused to give me the product
Hi everyone, In short I paid for a laptop through bank transfer in front of the seller at his house. The money (£1400) didn’t come through instantly, he said he will give me the laptop once the money came through. We waited some time, but I left and we agreed to meet another day since it was getting late. This was 5/6 days…
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Personal injury in a nursing home
My Mother resides in a nursing home and a couple of days ago a carer informed me that a medical cabinet near her bed had fallen off the wall, thankfully she was not sitting under the cabinet but, she was on the bed . Consequently, a chip of wood had snapped off and given her a scratch on her face which has caused a cut and…
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Item paid in December but item still not received - what are my rights
Hiya, We bought a chair from Natuzzi towards the end of December. They advised verbally they could not fulfil delivery until February, due to Covid. We are now in April, and there’s not been any sofa delivery nor any updates from Natuzzi. Are Natuzzi not bound to fulfil this order, and that too, well within 4 months? What…
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Using 3rd party software to sell a service
Didn't really know where else to post this.... I'm using Figma which is an site to create illustrations/UIUX designs etc. You can download plugins on the website that provide you with more tools to work with. I was wondering what the laws were against using one of these plugins to sell a service on another website? I don't…
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Legal Ombudsman Problems
Does anyone have any experience of a Legal Ombudsman complaint being dismissed under their Scheme Rule 5.7? I waited 2 years for the Ombudsman to contact me. A further 6 months for them to investigate my complaint. To then be told my complaint would be dismissed under their Scheme Rule 5.7. I’ve now been advised that the…
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Sony DVD Player
I purchased a 4K Sony Blue-ray DVD player in October 2019. I have played it a handful of times. The last time was around Christmas 2021 when it worked perfectly. I went to turn it on this week (April 2022) and it would not turn on. It cost me around £300 when I purchased it. I Googled to see if anyone else had this problem…
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ARGOS return of faulty product
Argos refused to replace a hairdryer that had become faulty after 4 months of use. they said i had to go back to the manufacturer. i thought faulty goods could be replaced (but not refunded) in the first six months. who is right?
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Paid invoice in full - now being asked for more money
Hi there, I'm looking for advice as I have booked a bus as transport for my wedding day. The deposit of £100 was paid last July (2021) and a signed booking form with T&Cs was returned to the company and confirmed as received. The full amount we then paid on the 19th January 2022, which was confirmed by the company as…
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£430 item despatched despite saying don't, Sat for 4 weeks outside, gone missing.
Morning all, hoping you can help me with options please. Ordered some 'made to order' items. Cost over £400. Have used this company a few times and spent over £1.5k over 3-4 months. DIY made to order parts unique to our application. Zero value to anyone else. We specifically (in writing) said 'not to ship' until a certain…
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Getting deposit back for changing mind on bathroom refurb
Yesterday I had a quote for a full bathroom refurb from a company I found on line that appeared to have amazing reviews. A very charming man came round measured up my bathroom and produced an image of what my new bathroom would look like. I was pleased with the results and agreed to proceed at a cost of £4600. He said a…
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Vodafone contract overpayment?
My wife had a 2 yr Vodafone contract expiring last August for a phone and airtime. After the anniversary passed, she continued to pay the full cost by direct debit despite the fact that the phone was already paid for. Today we went into our local Voda shop expecting to get a credit for the overpayment, but this was…
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Company refuses to give their complaint procedure
Hi I was wondering if anyone can help. I’m trying to do a complaint but the company is not giving me their complaint procedure eg like who to send the email to etc. I have asked them few times now and now they won’t even answer my emails. Can someone give me advise as what I can do? It’s a company called Swift they work in…
