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Wrong item sent
I bought an Explorers uniform for my daughter in mid Feb, she didn't need it straight away but when she eventually wore it (last week) we realised it was the wrong colour. Essentially the store had sent an adult leader uniform rather than the Explorer one. I contacted the store and they said send it back and that, although…
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Fall compensation.
I should start with staying im not that type guy, had issues before, car bumps etc and never once considered chasing anyone for anything beyond monies needed for repairs. anyway a brief summary. was in london on my own, and sober, and on my way to a gig when i tripped down a crack in the pavement the result of which was me…
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What are my rights if a London show cancels, but only offers a change of date?
I had booked tickets to The War of the Worlds Layered Reality show in London for 11th May. My husband and I have been before and loved it so much, we booked it again, and also Layered Reality's new show Gunpowder Plot for 12th May. We would get the train to London, stay in a hotel overnight on 11th May, and go to both…
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Student Loans Company (SLC) Plan1 overseas earnings thresholds unfair
Hi guys, has anyone else found the SLC Plan1 overseas earnings thresholds to be unfair? My son has found this to be the case ever since he moved from UK (Northern Ireland) to the Republic of Ireland in 2020. The UK and Ireland both have the same threshold of £20,195 even though the cost of living in Ireland is much higher…
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Can a company upgrade a contract without consent?
I have just received an email from my broadband provider OneStream titled “Free Upgrade Activated!”. Turns out this appears to be mass email sent to all their customers that they are offering a free upgrade to some sort of weekend engineer service, free for 2 months and £3.95 after. To cancel this contract I had to fill…
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IKEA Complaint Escalation
I wonder if anyone has any advice on how to escalate a complaint I've lodged with IKEA. I first raised the complaint a month ago relating to my kitchen installation, and was told they would wait until installation was complete until addressing the complaint. The day installation was completed I asked for advice on the next…
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Gym charges
Hello, I have a swim only gym membership. I cancelled the direct debit because I didn't want the 12 month minimum contract to roll into another year (I thought if it did I would be stuck for another 12 months. To be clear April would be month 13). I received an email from harlands, the direct debit collection company,…
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Consumer rights on non-refundable hotel, not as seen
hello, I have recently booked a hotel through hotels.com and was under the impression it was of good quality, I chose the non-refundable option due to being in close proximity to our stay. Upon now reading reviews It is described as dirty, and has recently had a review from companies house about potential closure. If I…
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Hermes and the Stolen Trainers
On 20th February I bought some Asics Netball trainers from Sports Innovation Ltd via Amazon, in size 6. They arrived promptly but were too small so I called the retailer and paid them £4.99 for return shipping after explaining what I needed. I then repackaged and resealed up the trainers in the original packaging - with a…
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Council issue
Hello My local council refuse collectors have now been on strike for 4 weeks, and this shows no sign of ending any time soon. Because this is a public service funded by the council tax we pay, are residents legally able to arrange for rubbish clearance at cost to ourselves and bill this to the council, on the grounds that…
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ARGOS - complaints help
Hi - does anyone have contact details for the Argos CEO ? We have had some awful customer service and they are being incredibly unhelpful in trying to resolve. They seem to think it acceptable to refund money to a 'One for All' gift card despite being told that the gift card had been destroyed once the order had been…
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New Van Lease
Hey, first post and looking for some advice. I ordered a new van on Finance lease back in Oct 21 and signed the contract. The van wasn't going to be ready until Sept 2022 which wasn't an issue and I was happy to wait. However now they say the price of the van has gone up due to everything going up and now say the original…
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Vehicle repairs Help!
Hi, hopefully i would be able to get some advice on my issue. Long story short Car had repairs carried out end of March. Picked up the car after parts all fitted was told been out on road and car is fine. Picked it up and light on the dash. Telling me that the timing is out. Messaged mechanic told me to run it for couple…
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Cancelling an order before dispatch and still being charged 25% Restocking fee
Hi, I just wanted to check the legalities. I bought a PC off Palicomp on Tuesday morning and was offered a Q-Jump to have quick build and delivery otherwise I'd wait between 5-10 days (as told by the salesperson in emails). I rejected the Q-Jump. On Wednesday evening, I decided to cancel the order and come Thursday (today)…
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That (bathroom) sinking feeling
I have had a complete bathroom renovation. The work is in the end stages. I bought fitted bathroom furniture which accommodated a semi recessed sink. However, I bought a counter top sink. The installer has fitted the counter top sink which I will need a step to access. I have spoken to the installer about this and he said:…
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Days old faulty contract mobile phone supplied, refusing replacement/repair due to "scratch" .
Hi, I'm hoping someone can advise me where to go from here I'll outline the details the best I can. I purchased a mobile phone with a contract through an online company called Mobile Phones Direct, they're part of AO retail. The phone arrived next day everything was great this was on the 17th of March. I put my existing…
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Bike repair - 2 weeks no bike and no communication
Hi, asking a question for my partner. He arranged for a bike service 2 weeks ago. The bike repair company used to have a shop where they did services, but since the first lockdown they moved everything online and last year came round to our house and did the service in the van while he waited. This time, the mechanic came…
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Packlink refund
Hi, I used packlink and they lost my parcel and admitted this but still not had my payout and it’s now 90 days so they’ve breached the contract. Have others used the small claims court to get their money? Their customer service is a disgrace
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Company withholding money
So an order for goods was placed in my name, using my credit card, address and email details. I received a confirmation email regarding the order which I immediately replied to explaining the transaction was made without my knowledge and requested the order be cancelled. The company responded stating that I could not…
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HELP! Bought a laptop from VERY, misleading information and they won't let me return! what can I do?
Hello! Long story short, I bought a brand new gaming laptop from very 2 days ago - it arrived yesterday.. Obviously I was very excited, so I opened the box, switched it on and after about 5 minutes I disappointingly realised that this is not the laptop I ordered which they are advertising on their website. Basically, the…
